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sluggish startup


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#1 TimB48

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Posted 07 February 2017 - 11:25 AM

This PC is slow and unresponsive from startup and can take up to 40 minutes for HDD activity to cease. On checking in task manager there is a process running "GFI anti malware" which is using a lot of resources. There is also "GFI Languard" which appears to be a legitimate programme. I have tried uninstalling the anti malware without success. An error message appears from windows installer "error opening installation log file. Verify that the specified log file location exists and is writeable".

GFI do not have an anti malware programme, which leads me to be believe this is not what appears to be.

Your assistance would be appreciated.

 

    



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#2 usasma

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Posted 10 February 2017 - 06:52 AM

Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Control Panel...Programs and Features).

 

If it doesn't fix it, then post back for some more suggestions.
 


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#3 Animal

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Posted 15 February 2017 - 03:01 PM

Hello,

Now that you have posted a log here: https://www.bleepingcomputer.com/forums/t/639554/sluggish-pc/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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