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topnotes / mail.ru


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4 replies to this topic

#1 Ludoke

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Posted 07 February 2017 - 07:34 AM

A few weeks ago i was downloading something when a program called mail.ru  bundled in the download , i knew it was a PUP or a virus so i tried RogueKiller,Malwarebytes , avast ,AVG to try to remove it but it isnt working, when im on google searching some stuff random tabs keep openning like www.topnotes.com and then those close and open up to an ad, please somebody tell me how to fix this , i cant keep going on my youtube career with theese kind of pop ups randomly opening.



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#2 Demonslay335

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Posted 07 February 2017 - 09:36 AM

If your files are not encrypted, then it is not a ransomware, and you are best opening a topic in the Malware Removal Forums. Someone from the Malware Removal Team can assist you over there; be sure to follow the instructions for posting the necessary information.


logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.


#3 quietman7

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Posted 07 February 2017 - 01:45 PM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

If you choose to follow the above instructions and post a FRST log, please reply back in this thread with a link to the new topic. If not, at least you know doing that is an option available to you.
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#4 Ludoke

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Posted 07 February 2017 - 03:35 PM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

If you choose to follow the above instructions and post a FRST log, please reply back in this thread with a link to the new topic. If not, at least you know doing that is an option available to you.

Hmmm... this might seem as a stupid question to you but how do i find the logs?



#5 quietman7

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Posted 07 February 2017 - 03:51 PM


Step 6 in the Prep Guide provides all the instructions for running FRST, creating logs and where to find them.

When FRST is done generating the reports it will create them as FRST.txt and Addition.txt in the same location as you downloaded and ran FRST from. If you ran it from the Windows desktop, then the reports will be made there.


FRST also saves a copy of all logs (FRST.txt, Addition.txt) it creates with Date_Time it was run in the C:\FRST\Logs folder.
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