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Computer crashes (Debian GNU/Linux 8 jessie 64bit) after playing steam a while..


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#1 apairofshoes

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Posted 06 February 2017 - 10:37 PM

Hello everyone,

 

I am new to this forum and was refered by a steam user. I have copy/paste what I have posted on steam forum (note the blue highlight). I need your help!

 

I will play any game on steam; and after 5-20 minutes, the computer completely and suddenly shuts off.

No programs runing other than steam. There doesn't seem to be any particular part or time within the game play that i've noticed, that results in the crash.

About steam

Build: Feb 3 2017, at 20:39:23 Steam API: v017 Steam Package Versions:1486166473

Steam - system information

Computer Information:
    Manufacturer:  Unknown
    Model:  Unknown
    Form Factor: Desktop
    No Touch Input Detected
    
Processor Information:
    CPU Vendor:  AuthenticAMD
    CPU Brand:  AMD Phenom™ II X4 965 Processor
    CPU Family:  0x10
    CPU Model:  0x4
    CPU Stepping:  0x3
    CPU Type:  0x0
    Speed:  3400 Mhz
    4 logical processors
    4 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Unsupported
    SSE4a:  Supported
    SSE41:  Unsupported
    SSE42:  Unsupported
    AES:  Unsupported
    AVX:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported
    
Network Information:
    Network Speed:  
    
Operating System Version:
    Debian GNU/Linux 8.6 (jessie) (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.16.0-4-amd64
    X Server Vendor:  The X.Org Foundation
    X Server Release:  11604000
    X Window Manager:  GNOME Shell
    Steam Runtime Version:  steam-runtime-beta-release_2016-12-05
    
Video Card:
    Driver:  X.Org Gallium 0.4 on AMD BARTS
 
    Driver Version:  3.0 Mesa 10.3.2
    OpenGL Version: 3.0
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID:  0x1002
    DeviceID:  0x6738
    Revision Not Detected
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 20.91" x 11.77"  (23.98" diag)
                                            53.1cm x 29.9cm  (60.9cm diag)
    Primary VRAM Not Detected
    
Sound card:
    Audio device: VIA VT1828S
    
Memory:
    RAM:  8003 Mb
    
Miscellaneous:
    UI Language:  English
    LANG:  en_US.utf8
    Microphone:  Not set
    Steam Controller Cable and Base:  Not set
    Total Hard Disk Space Available:  922646 Mb
    Largest Free Hard Disk Block:  757722 Mb
    VR Headset: None detected
    
Recent Failure Reports:
    Tue Feb  7 02:53:18 2017 GMT: file ''/tmp/dumps/assert_20170206215315_19.dmp'', upload yes: ''CrashID=bp-5b237e11-590b-4407-b1d5-2a5002170206''
    
 


Gnome 3.14.1
8gb ram
Processor: AMD Phenom II x4 965
Video: AMD Radeon HD 6800
Graphics: Gallium 0.4 on AMD BARTS
Debian GNU/Linux 8 jessie 64bit



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#2 Al1000

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Posted 07 February 2017 - 03:19 AM

Hi and welcome to Bleeping Computer,
 
I found your thread on the Steam forum.

http://steamcommunity.com/discussions/forum/1/135508398032012600/

This sounds like an overheating problem to me as well. Why do you not think so?

#3 DeimosChaos

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Posted 07 February 2017 - 09:56 AM

Hi apairofshoes!

 

I'm with AI, the problem does sound like a over heating issues.

 

Lets find out though. Run the following commands:

 

Install lm-sensors:

sudo apt-get install lm-sensors

Detect your sensors (answer 'yes' to every question):

sudo sensors-detect

Once installed and hardware is detected, run 'sensors' to see the temp of your hardware (and to make sure its working correctly).

 

Now lets run a script so that the sensors command will be saved to a file while you are running your game.

watch -n 1 "sensors >> /path/to/directory/watchTemp.txt"

That will allow you to see the temperature of everything at one second intervals and save to a text file. The last few seconds of run time, before the PC crashes, should give you a good picture at what everything is running out. Should either rule out temperature issues, or let you know if it is.

 

Let us know how that works for you!


OS - Ubuntu 14.04/16.04 & Windows 10
Custom Desktop PC / Lenovo Y580 / Sager NP8258 / Dell XPS 13 (9350)
_____________________________________________________
Bachelor of Science in Computing Security from Drexel University
Security +


#4 apairofshoes

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Posted 08 February 2017 - 04:22 PM

It was an over heating issue. After a deep cleaning of the computer, the power off issue has been resolve. Thank you!



#5 Al1000

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Posted 08 February 2017 - 04:29 PM

Pleased to hear you got it fixed. :)

 

Thanks for letting us know.



#6 DeimosChaos

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Posted 08 February 2017 - 04:29 PM

Awesome news! Thanks for updating us!


OS - Ubuntu 14.04/16.04 & Windows 10
Custom Desktop PC / Lenovo Y580 / Sager NP8258 / Dell XPS 13 (9350)
_____________________________________________________
Bachelor of Science in Computing Security from Drexel University
Security +





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