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Windows 10: [Critical Kernel-Power] and [iumsvc 255] - Help :(


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4 replies to this topic

#1 elduderado

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Posted 06 February 2017 - 06:52 PM

Hi there,

 

with this one, I actually don't know what to do.

 

I was just playing a game and my computer restarted automatically. No message, just like if I hit the restart button. I went into the event viewer and looked for a problem. The first thing that popped up was the Critical "Kernel-Power" entry, with nothing much else in there. This is the first time it happened.

 

I had a lot of other entries in there as well and I am especially confused by the iumsvc event id 255 error, which showed up 12 times in a row.

 

Do you have any idea what might be causing this?

 

Greetings Mike

 

 

The following happened before the crash, in this order:

Critical 07.02.2017 00:10:57 Kernel-Power 41 (63)
Error 07.02.2017 00:11:08 EventLog 6008 None
Error 06.02.2017 23:04:56 CAPI2 513 None
Warning 06.02.2017 20:48:25 DNS Client Events 1014 (1014)
Error 06.02.2017 19:19:42 iumsvc 255 None
Error 06.02.2017 19:19:42 iumsvc 255 None
Error 06.02.2017 19:19:39 iumsvc 255 None
Error 06.02.2017 19:19:38 iumsvc 255 None
Error 06.02.2017 19:19:36 iumsvc 255 None
Error 06.02.2017 19:19:36 iumsvc 255 None
Error 06.02.2017 17:22:43 iumsvc 255 None
Error 06.02.2017 17:22:42 iumsvc 255 None
Error 06.02.2017 17:22:39 iumsvc 255 None
Error 06.02.2017 17:22:39 iumsvc 255 None
Error 06.02.2017 17:22:37 iumsvc 255 None
Error 06.02.2017 17:22:37 iumsvc 255 None
Error 06.02.2017 17:21:30 AppModel-Runtime 69 None
Error 06.02.2017 17:17:35 EFS 4401 None
Warning 06.02.2017 17:17:32 e1iexpress 27 None
Error 05.02.2017 23:23:32 DistributedCOM 10016 None
Error 05.02.2017 19:19:42 iumsvc 255 None
Error 05.02.2017 19:19:40 iumsvc 255 None
Error 05.02.2017 19:19:38 iumsvc 255 None
Error 05.02.2017 19:19:38 iumsvc 255 None
Error 05.02.2017 19:19:36 iumsvc 255 None
Error 05.02.2017 19:19:36 iumsvc 255 None
Error 05.02.2017 13:42:06 iumsvc 255 None
Error 05.02.2017 13:42:06 iumsvc 255 None
Error 05.02.2017 13:42:03 iumsvc 255 None
Error 05.02.2017 13:42:02 iumsvc 255 None
Error 05.02.2017 13:42:00 iumsvc 255 None
Error 05.02.2017 13:42:00 iumsvc 255 None
Error 05.02.2017 13:36:57 EFS 4401 None
Warning 05.02.2017 13:36:55 e1iexpress 27 None
Error 05.02.2017 03:35:44 DistributedCOM 10016 None

Details to the event log:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          07.02.2017 00:10:57
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      xxx
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2017-02-06T23:10:57.555281300Z" />
    <EventRecordID>4481</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>xxx</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
</Event>
Log Name:      System
Source:        EventLog
Date:          07.02.2017 00:11:08
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxx
Description:
The previous system shutdown at 10:38:01 PM on ‎2/‎6/‎2017 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T23:11:08.341829100Z" />
    <EventRecordID>4471</EventRecordID>
    <Channel>System</Channel>
    <Computer>xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>10:38:01 PM</Data>
    <Data>‎2/‎6/‎2017</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>869104</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E1070200010006001600260001001E01E1070200010006001500260001001E01201C00003C00000001000000201C000001000000100E0000010000000B000000</Binary>
  </EventData>
</Event>
Log Name:      Application
Source:        Microsoft-Windows-CAPI2
Date:          06.02.2017 23:04:56
Event ID:      513
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxx
Description:
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />
    <EventID Qualifiers="0">513</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T22:04:56.595434100Z" />
    <EventRecordID>9111</EventRecordID>
    <Correlation />
    <Execution ProcessID="1584" ThreadID="10432" />
    <Channel>Application</Channel>
    <Computer>xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
</Data>
  </EventData>
</Event>
Log Name:      System
Source:        Microsoft-Windows-DNS-Client
Date:          06.02.2017 20:48:25
Event ID:      1014
Task Category: (1014)
Level:         Warning
Keywords:      (268435456)
User:          NETWORK SERVICE
Computer:      xxx
Description:
Name resolution for the name t.teads.tv timed out after none of the configured DNS servers responded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />
    <EventID>1014</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>1014</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000010000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T19:48:25.321523200Z" />
    <EventRecordID>4444</EventRecordID>
    <Correlation />
    <Execution ProcessID="1584" ThreadID="1652" />
    <Channel>System</Channel>
    <Computer>xxx</Computer>
    <Security UserID="S-1-5-20" />
  </System>
  <EventData>
    <Data Name="QueryName">t.teads.tv</Data>
    <Data Name="AddressLength">128</Data>
    <Data Name="Address">02000000C0A80101000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        iumsvc
Date:          06.02.2017 19:19:42
Event ID:      255
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxx
Description:
The description for Event ID 255 from source iumsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Exception : ('Device Profile Push Failure', ProxyError(ProxyError('Cannot connect to proxy. Socket error: Tunnel connection failed: 502 Fiddler - DNS Lookup Failed.',),))

the message resource is present but the message is not found in the string/message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="iumsvc" />
    <EventID Qualifiers="49152">255</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T18:19:42.417646900Z" />
    <EventRecordID>9092</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Exception : ('Device Profile Push Failure', ProxyError(ProxyError('Cannot connect to proxy. Socket error: Tunnel connection failed: 502 Fiddler - DNS Lookup Failed.',),))</Data>
  </EventData>
</Event>
Log Name:      Microsoft-Windows-AppModel-Runtime/Admin
Source:        Microsoft-Windows-AppModel-Runtime
Date:          06.02.2017 17:21:30
Event ID:      69
Task Category: None
Level:         Error
Keywords:      (70368744177664),Process
User:          SYSTEM
Computer:      xxx
Description:
Failed with 0x490 modifying AppModel Runtime status for package Microsoft.SkypeApp_11.11.105.0_x64__kzf8qxf38zg5c for user xxx\xxx(current status = 0x0, desired status = 0x20).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{F1EF270A-0D32-4352-BA52-DBAB41E1D859}" />
    <EventID>69</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000400000000001</Keywords>
    <TimeCreated SystemTime="2017-02-06T16:21:30.777158600Z" />
    <EventRecordID>638</EventRecordID>
    <Correlation ActivityID="{B9453C26-78D9-000B-246A-4BB9D978D201}" />
    <Execution ProcessID="3980" ThreadID="6108" />
    <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
    <Computer>xxx</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ErrorCode">1168</Data>
    <Data Name="PackageFullName">Microsoft.SkypeApp_11.11.105.0_x64__kzf8qxf38zg5c</Data>
    <Data Name="User">S-1-5-21-4065962492-877457636-1586708899-1001</Data>
    <Data Name="DesiredStatus">32</Data>
    <Data Name="CurrentStatus">0</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Microsoft-Windows-EFS
Date:          06.02.2017 17:17:35
Event ID:      4401
Task Category: None
Level:         Error
Keywords:      
User:          xxx\xxx
Computer:      xxx
Description:
7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-EFS" Guid="{3663A992-84BE-40EA-BBA9-90C7ED544222}" />
    <EventID>4401</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T16:17:35.001415700Z" />
    <EventRecordID>9029</EventRecordID>
    <Correlation />
    <Execution ProcessID="900" ThreadID="936" />
    <Channel>Application</Channel>
    <Computer>...</Computer>
    <Security UserID="S-1-5-21-4065962492-877457636-1586708899-1001" />
  </System>
  <UserData>
    <EfsLogStringError xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <FileNumber>7</FileNumber>
      <LineNumber>488</LineNumber>
      <ErrorCode>0x80070005</ErrorCode>
    </EfsLogStringError>
  </UserData>
</Event>
Log Name:      System
Source:        e1iexpress
Date:          06.02.2017 17:17:32
Event ID:      27
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      ...
Description:
Intel(R) Ethernet Connection (2) I218-V
 Network link is disconnected.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="e1iexpress" />
    <EventID Qualifiers="40964">27</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-06T16:17:32.819048000Z" />
    <EventRecordID>4431</EventRecordID>
    <Channel>System</Channel>
    <Computer>...</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>Intel(R) Ethernet Connection (2) I218-V</Data>
    <Binary>0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary>
  </EventData>
</Event>

Edited by elduderado, 06 February 2017 - 06:54 PM.


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#2 bwv848

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Posted 09 February 2017 - 09:27 AM

Please follow these instructions:

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

and attach the requested files in your next post.

Thank you for your cooperation.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 elduderado

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Posted 09 February 2017 - 12:13 PM

Hi there,

 

here are the logs as you asked.

 

Best regards

Attached Files



#4 bwv848

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Posted 09 February 2017 - 03:54 PM

Looks like we're dealing with one of those "generic" BSOD situations involving your graphics drivers. :( Here are my suggestions:

:step1: Reinstall your Killer Networking drivers (e22w8x64.sys). Then, disable Killer Network Manager from startup and disable its service Killer Service v2.

:step2: Reinstall your NVIDIA graphics drivers (nvlddmkm.sys ). Download them from your manufacturer's website, NOT from NVIDIA's website. When installing them, do the custom install. Make sure the clean install box is checked and only install the Graphics and PhysX driver.

:step3: Reinstall your Netlimiter 4 drivers (nldrv.sys). https://www.netlimiter.com/download

:step4: Reinstall your Xbox One wireless adapters (mt7612US.sys).

 

:step5: Uninstall MSI Afterburner from the Control Panel. It is known to cause BSODs.


Edited by bwv848, 09 February 2017 - 05:52 PM.

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#5 elduderado

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Posted 09 February 2017 - 04:04 PM

Hi there bwv848,

 

thank you for the advice. I 'll see what I can do.

 

Have a bit of uninstalling to do then ;)

 

Cheers.

 

p.s. Though I wonder where you got all the information from. I checked the files I uploaded and could not find any suspicious activity oO


Edited by elduderado, 09 February 2017 - 04:05 PM.





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