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(864) 207-7939 Popup


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#1 mrsicily

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Posted 06 February 2017 - 02:48 PM

Hi,

 

I have a computer that pops up an Internet Explorer window asking me to Call for Support (864) 207-7939 and says that my computer is blocked, and it also takes control of my speakers and tells me direly I need this support.  It's very annoying, and I've only been able to get rid of it (for a while) by going to my Task Manager and killing it there.

 

I have Avast free version and did a scan (didn't help) and ran Malware Bytes (same) and a friend suggested Hitman Pro, which he had good results with but the same:  nothing.  I went online and did some research and downloaded Spyhunter but the popup came back, and then I reset Internet Explorer per the instructions but the same happened.

 

If anyone has any thoughts on what I can do, I would be very appreciative.  I don't know how I got this thing in my computer, as I don't download anything free or questionable and if I do, I use Ninite.com, which I've heard good things about.  Still, I haven't even download much from there.  I think my computer habits have been good in this regard.

 

Well, anyway:  thanks in advance!

 

MrSicily


Edited by mrsicily, 06 February 2017 - 02:48 PM.


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#2 buddy215

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Posted 06 February 2017 - 05:01 PM

Welcome to BC....

 

Did you purchase Spyhunter? If so, you should attempt to get your money back. Be aware if you purchased it you will be charged every 6 months.

Use Download Revo Uninstaller Freeware to uninstall Spyhunter. After doing that do a search on your computer for Enigma. Delete Enigma files if found.

 

Use the programs below to find and remove the criminal's ad, clean , remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

EDIT: for more info on Spyhunter see spyhunter vs malwarebytes vs iobit - Anti-Virus, Anti-Malware, and Privacy Software

BBB Business Profile | Enigma Software Group USA, LLC | Reviews and Complaints


Edited by buddy215, 06 February 2017 - 05:34 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 mrsicily

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Posted 06 February 2017 - 08:00 PM

Thank you for your quick response!  I have done what you suggested, and here are the log files:

 

AdwCleaner Text File:

 

# AdwCleaner v6.043 - Logfile created 06/02/2017 at 19:26:14

# Updated on 27/01/2017 by Malwarebytes
# Database : 2017-02-03.2 [Server]
# Operating System : Windows 7 Professional Service Pack 1 (X64)
# Username : Lee - LEEDESKTOP-PC-B
# Running from : C:\Users\lee\Downloads\AdwCleaner.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\TWModules.cMailSearch
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TWModules.cMailSearch
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\lee\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\lee\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\lee\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [1236 Bytes] - [06/02/2017 19:26:14]
C:\AdwCleaner\AdwCleaner[S0].txt - [1497 Bytes] - [06/02/2017 19:25:05]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1382 Bytes] ##########
 
 
JRT Text File
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.0 (12.05.2016)
Operating System: Windows 7 Professional x64 
Ran by Lee (Administrator) on Mon 02/06/2017 at 19:39:20.09
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 17 
 
Successfully deleted: C:\Users\lee\Documents\add-in express (Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B80YAOAD (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ICP4QRB2 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VN4GDG0R (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XNJ4OW9B (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B80YAOAD (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ICP4QRB2 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VN4GDG0R (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XNJ4OW9B (Temporary Internet Files Folder) 
 
 
 
Registry: 3 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{E81DA674-41B5-4360-BDFA-59473E9ABE4C} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 02/06/2017 at 19:40:59.57
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Thanks much!
 
MrSicily


#4 buddy215

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Posted 06 February 2017 - 08:37 PM

Are you still seeing the criminal's ad?

 

You didn't mention whether you purchased Spyhunter or not. What I understand is that you can ask for a refund for 30 days from purchase.

Did you have any problems uninstalling it?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 mrsicily

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Posted 06 February 2017 - 09:27 PM

Hi,

 

Well, we saw the popup a few days ago;  it seems to come in every few days.  

 

I didn't purchase spyhunter.  Went on the web and typed the phone number in;  many pages said it would clean it out, but I doubt that.  Uninstalled it using Revo, which worked great.

 

I also reset Internet Explorer but that didn't work either, so I posted on this page.

 

Thanks,

 

MrSicily



#6 buddy215

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Posted 07 February 2017 - 06:11 AM

I suggest installing an ad blocker such as Adblock Plus. Once installed, click on the ABP icon at the top of

the browsers it is installed on and choose Filter Preferences. UNcheck the box next to Allow some non-intrusive advertisements.

Adblock Plus :: Add-ons for Firefox   Adblock Plus - Chrome Web Store   Adblock Plus for Edge browser

Adblock Plus for IE

 

Block Third party (ad/ tracking) cookies from installing. Once blocked,  run CCleaner to delete the existing ones.

How to disable third-party cookies in all major web browsers

 

  • Please download Security Check by glax24 and save the file to the Desktop
  • Run the tool by accepting all the Security prompts
  • when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
  • Simply Paste the log to your reply

Edited by buddy215, 07 February 2017 - 06:14 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 mrsicily

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Posted 07 February 2017 - 07:40 AM

Thanks for your prompt reply!  I did as you suggested, and here are the results of the Security Scan:

 

Results of screen317's Security Check version 1.014 --- 12/23/15 

 Windows 7 Service Pack 1 x64 (UAC is enabled) 

 Internet Explorer 11 

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled! 

 WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

 Mozilla Firefox (50.1.0)

 Google Chrome (56.0.2924.87)

 Google Chrome (SetupMetrics...)

````````Process Check: objlist.exe by Laurent```````` 

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

 

Thanks so much for your help!

 

MrSicily



#8 buddy215

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Posted 07 February 2017 - 08:16 AM

You're welcome...happy surfin'


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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