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Ad Aware Restarts Computer!


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#1 MacsR2xpensive

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Posted 31 August 2006 - 11:05 PM

When I scan my computer with Ad Aware, (even though I've used it for years without this happening), my PC restarts with this blue screen message:

STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0x0000005 (0x00000000 0x00000000). The system has been shut down.

I've tried uninstalling and reinstalling, I've also gone through Lavasoft's support forums and done the whole turning off the restart computer if system error mode thing. I've taken every step I could and followed every guideline, and I've got nothing.

Does anyone out there have a guess as to what I could do for this?

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#2 tg1911

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Posted 31 August 2006 - 11:16 PM

Are you able to run it in Safe Mode?
How to start Windows in Safe Mode
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 MacsR2xpensive

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Posted 01 September 2006 - 10:07 AM

No, I've tried Safe Mode as well, the same screen comes up and the computer restarts.

#4 jgweed

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Posted 01 September 2006 - 11:11 AM

See if this MS knowledgebase article helps:

http://support.microsoft.com/kb/156669/en-us

Regards,
John
Whereof one cannot speak, thereof one should be silent.




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