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damn BSOD situation


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#1 amecurty

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Posted 04 February 2017 - 11:53 AM

Hi!

I am having a problem with those damn BSOD.. 

It started a few months ago (2 or 3 months) and it has been happening at least but mostly once a day when certain conditions are verified. I am certain that 90% of the times that my desktop crashes presenting the BSOD is when I am online and downloading or updating something for example using steam, at speeds greater than 6Mbps. It is almost guaranteed that sooner or later if I am downloading at speeds of at least 6Mbps, my computer will crash displaying a BSOD. I can surf the web without any problems, though if I am browsing for a while, the first game a play either single player or multiplayer I will have fps drops that get fixed as soon as I restart my desktop. 

Even playing probably heavier games in terms of resources, I never get the BSOD. 

Yesterday it was the first time that I had 2 BSOD on a row and the 2nd time it went down I only had time to connect to the internet and teamspeak before it went down again (BSOD 18h35 -> restart, connect teamspeak without doing anything else -> crash 18h38).

And for a few days now it has also been happening the strangest thing.. I click to turn off my desktop the normal way and it turns off but after 2secs it comes back on again and sometimes it goes all the way to windows and I have to click turn off again, and sometimes right after it restarts on its own, it turns off almost immediately on its own. clear.png?

My rig is:

Intel i5 2500K 3.30GHz
Asus P8Z68-V PRO GEN3
Geforce GTX 970
Corsair TX 750W v2
SDD 250GB Crucial MX100+HDD 1TB Samsung HD103SJ
Win10 Pro 64bits
2x4GB DDR3 PC3-12800 G-Skill
Cryorig h5
pen usb wireless asus n-53 

For more than a year I OCed my CPU to 4.2 and never had any problems, so the BSOD didn't start when I OCed it. But yesterday when I turned on my computer and before starting to load windows, it displayed a message saying that some setting is wrong with my oc and to go to setup to change it, since without doing that I wouldn't be able to log in. I went to the bios setup and honestly didn't find anything bad but either way I just loaded an earlier configuration I had before OC. After that, windows started normally but after an hour in, that's when those 2 BSOD that I mentioned earlier happened.

Using bluescreenview I can see some of the dumpfiles and for example those 2 bsod on a row on the first one it says caused by fwpkcInt.sys and the second one says caused by mwac.sys.
But I can see some others like ntoskrnl.exe, mslldp.sys, avc3.sys.

I would really appreciate any thought and help on this matter!



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#2 bwv848

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Posted 04 February 2017 - 10:00 PM

In order for one of us (usasma or me) to analyze your situation, please follow the instructions here:

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

and attach the requested files in your next post.

Thanks. :)


Edited by bwv848, 04 February 2017 - 10:02 PM.

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#3 amecurty

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Posted 05 February 2017 - 09:54 AM

Thank you very much for replying!

 

I have attached the requested output files.

 

I have also ran bitdefender and malwarebytes scans and nothing was found. 

 

I also ran memtest for 2hours and nothing. I intend to run it again during bedtime hours for at least 8h to check if it finds any errors.

 

 

 

Attached Files



#4 bwv848

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Posted 05 February 2017 - 03:23 PM

Hi,

 

There was only one memory dump file. Please stop using CCleaner as it deletes dump files "to save disk space".

 

The one and only dump blamed mwac.sys, a component of Malwarebytes. Please uninstall Malwarebytes from the Control Panel while we're troubleshooting. You also had a few Live Kernel Events, which can point to hardware problems. Therefore, please run these hardware diagnostics:

 

www.carrona.org/hwdiag.html

 

If you encounter further BSODs, zip up the contents of %WinDir%\Minidump and attach the file in your next reply.

 

Thanks. :)


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#5 amecurty

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Posted 05 February 2017 - 04:49 PM

Yes I was dumb enough to use ccleaner without thinking about the dump files. Force of habit and I completely forgot about that detail.

 

I have disabled malwarebytes all day and nothing has happened for now, but I am still waiting to see if it keeps that way. I also use bitdefender so that might be something related to compatibility issues since I remember that besides one of the crashes highlighting mwac.sys there was also one other crash that highlighted avc3.sys.

 

I have a report from microsoft debugging tools from that same crash that I attached above.. don't know if it adds any more relevant info or not.

 

And about those tools, I should perform all the diagnostics in the index right? Hard drive, memory, cpu and gpu stress tests etc.

Also, about those tests, a few days ago I ran prime95 when I started to think that probably there was something wrong with my OC and during the test I was monitoring the CPU temps and some cores got to 95ºC while others to 90ºC even with Cryorig h5 cooler. Is that normal? Other than that, I know that my temps never pass 75ºC during game time and much much less during work time and others according to HWMonitor.

 

Thank you once again!


Edited by amecurty, 05 February 2017 - 04:51 PM.


#6 bwv848

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Posted 05 February 2017 - 05:05 PM

Hello there,

Unfortunately, you need to completely UNINSTALL Malwarebytes... disabling it will not do too much good. Since avc3.sys was blamed in one of your memory dumps, please uninstall BitDefender too. For your AV protection, please enable Windows Defender.

As for the hardware diagnostics, you're correct — run them all please. It seems to be that you have some overheating problems with your CPU. 95°C is way too hot. First, stop over-clocking as it's a bad idea and see whether if your CPU overheats again.

BTW, if you get more BSODs please zip up the dump files and attach them.

Thank you!


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#7 amecurty

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Posted 06 February 2017 - 10:22 AM

Ok. I completely uninstalled malwarebytes with their clean tool and I was waiting to uninstall bitdefender just to see if I get another crash with it and leave out the possible compatibility issue between those two software. The truth is that since I have taken malwarebytes out of the picture I am yet to have a new crash. 

 

And my cpu isn't oveclocked since the crashes. But the high temp I experienced was only during prime95 test. Even playing something heavy like Paragon on full settings, the temp never exceeds 70-75ºC when it was overclocked.

And it's been a year or more since I really scrubbed the dust off my cooler and replaced the paste of the CPU.. might be because of that too. I really hope it is :(.. but it's on the to do list too! 

 

I will use those diagnostic tools and I will report back the results.

And will attach new dump files if I get them, which I really hope I don't though xD.

 

Thank you.



#8 bwv848

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Posted 06 February 2017 - 10:43 AM

Sounds like a plan! :thumbup2: Please keep us updated! :)

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#9 usasma

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Posted 06 February 2017 - 05:21 PM

Just FYI - there was an issues between BitDefender 2016 and MalwareBytes Premium.

BitDefender fixed it in the 2017 version.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 bwv848

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Posted 06 February 2017 - 06:08 PM

Thanks for the heads-up, usasma! This is weird since the OP has BitDefender 2017 installed.


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#11 usasma

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Posted 07 February 2017 - 08:30 AM

PM headed your way.....


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 amecurty

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Posted 07 February 2017 - 11:28 AM

I had bitdefender 2016, but my licence was eligible to upgrade it to 2017. Unfortunately I just don't remember if the upgrade was a kind of automatic action performed by bitdefender or if I had to use their uninstall tool. If it was the former.. probably some left overs remained and are/were causing conflict crashes.

 

And I just got another crash.. this time was when I used the normal way to shut down my computer and it said windows is closing etc.. but then the computer took a few minutes to completely shut down (the screen was already black but the computer stayed alive for maybe 5min). So today I went to check and there it was.. a crash. This time claiming to be a driver power state failure (ntoskrnl.exe) which I believe is related to ram right?

 

memtest results will definitely be coming out tonight! Can I leave both ram modules plugged in and do the test? I mean, if it finds something wrong will it tell me the position of the faulty one or just tell me that one of them (without specifying) has problems? 

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#13 bwv848

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Posted 07 February 2017 - 11:55 AM

Can you re-send us the file? It won't open. You can't just copy and paste files into a zipped folder. :)


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#14 amecurty

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Posted 07 February 2017 - 05:10 PM

Oh sorry about that.

 

What happened was that I created a rar file but I wasn't allowed to upload a rar file here so I changed the extension to zip thinking that it would work. 

Lesson learned xD

 

 

 

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#15 bwv848

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Posted 07 February 2017 - 05:55 PM

Thanks, it worked this time! :thumbup2: The latest BSOD blamed netr28ux.sys, a USB Wireless Adapter driver:

1: kd> !irp ffffb50f75066af0
Irp is active with 11 stacks 9 is current (= 0xffffb50f75066e00)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 ffffb50f72e5f050 00000000 00000000-00000000    
          Unable to load image netr28ux.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
 \Driver\netr28ux
            Args: 00015600 00000001 00000004 00000003
 [ 16, 2]   0 e1 ffffb50f72e69a90 00000000 fffff8005c7ada00-ffffb50f7500a850 Success Error Cancel pending
           \Driver\vwifibus    nt!PopRequestCompletion
            Args: 00015600 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-ffffb50f7500a850    

            Args: 00000000 00000000 00000000 00000000

Please re-install the drivers; the link to the download page is:
https://www.mediatek.com/products/broadbandWifi/rt2870#product-downloads


Edited by bwv848, 07 February 2017 - 05:56 PM.

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