Let's do a couple of things and see if we can learn a little about what is going on and perhaps clean it up a little.
Please download and install Speccy to provide us with information about your computer. Clicking on this link will automatically initiate the download.
The one piece of information the Speccy will not provide is the make and model of your PSU. If you know what it is please post this along with the Speccy link which will be generated.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Please run sfc /scannow.
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Click on the Start orb then type cmd in the Search box.
CMD will appear above the search box, right click on it and select Run as administrator.
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"b]
This will place a new icon on the desktop titled CBS. Double click on this icon to open
the CBS log, copy and paste the log in your topic.
To find sfc /scannow log, reopen the Elevated Command Prompt. When the Elevated Command Prompt opens copy and paste the command below in the Command Prompt, then press Enter.
[b]findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
This will place a new icon on the desktop titled sfcdetails. Click/tap on this to open the log, copy and paste it in your topic.
This log usually is very large, for this reason you should use a host website like Dropbox to post the log. You can start a free 30 day trial. Once you have loaded the log at Dropbox post a link to the website.
Please run AdwCleaner
Please download AdwCleaner and install it.
When AdwCleaner opens you will see an image like the one below.
Click on Scan to start the scan.
Once the search is complete a list of the pending items will be displayed. If you see any which you do not want removed, remove the check mark next to it.
If there are no malicious programs are found you will receive the following message.
Click on Clean to remove the selected items. If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.
You will receive a message telling you that all programs will be closed so that the infections can be removed. Click on OK. The computer will be restarted to complete the cleaning process.
When the cleaning process is complete a log of what was removed will be presented. Please copy and the paste this log in your topic.
Edited by dc3, 07 February 2017 - 03:21 PM.