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Windows 7 Driver Power State Failure, BSOD


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#1 Tinka82

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Posted 02 February 2017 - 09:54 AM

BCCode: 9f

BCP1: 0000000000000003

BCP2: FFFFFA800A24C440

BCP3: FFFFF80000B9A3D8

BCP4: FFFFFA800D00DC10

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Link to Drop Box info  
https://www.dropbox.com/sh/sypioj0mvlv6kzn/AAAnPKFLyD_bKtWFcuJcbZuha?dl=0

Motherboard is Gigabyte Z77M-D3H-MVP

 

Thanks for your help.  

 

These IT moments seem to always turn this usually nice, minimally IT literate lady into Linda Blair.  Nothing works as it should.  Nothing is straight forward.  Point A to Point B turns into 47 different rabbit holes along the way.  One of them was spent on the Microsoft boards yesterday.  What a treat those folks are.  -_-  I should have known better.  

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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 02 February 2017 - 11:19 AM

As things get more and more complicated, it calls for specialists to diagnose more and more things.

There are only 2 reasons for a BSOD - hardware or software.

And, for most of the software errors (about 90%), they are caused by 3rd party (non-Windows) drivers

Hardware accounts for about 10% of the BSOD errors, and Windows accounts for less than 1% of the errors (this presumes that Windows has been fully updated)

 

Please install the Intel USB 3.0 drivers for your system.

Also, please uninstall the drivers for your Via HiDef audio device, then download and install a fresh set of the latest version.

 

Only 257 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Many more LiveKernelEvents than BSOD events in the WER section of the MSINFO32 report.

This is often due to hardware problems (to include compatibility and low-level driver issues). 

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

One of the BSOD's blames a USB scanner driver. If you'll note, the oldest drivers in the memory dump (from 2007), appear to belong to an HP printer.

As such, I'd suggest physically removing any USB devices from your system and uninstalling their software while we test.

When we're done, install them back one at a time and test them before moving onto the next item.

 

If that doesn't stop the errors, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Feb  1 08:27:45.232 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\020117-19765-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 0:22:23.060
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys
BugCheck 9F, {3, fffffa800a24c440, fffff80000b9a3d8, fffffa800d00dc10}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a24c440, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800d00dc10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_usbscan_IMAGE_usbhub.sys
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3403
  BIOS Version                  F4
  BIOS Release Date             05/31/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 26 10:24:10.603 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012617-23306-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 14:50:24.430
Probably caused by :ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BugCheck 3B, {c0000005, fffff80004671305, fffff8800ca79d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80004671305, Address of the instruction which caused the bugcheck
Arg3: fffff8800ca79d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3403
  BIOS Version                  F4
  BIOS Release Date             05/31/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 25 19:32:53.741 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012517-23025-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 0:09:50.457
Probably caused by :ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BugCheck 3B, {c0000005, fffff8000467b305, fffff8800a7f3d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000467b305, Address of the instruction which caused the bugcheck
Arg3: fffff8800a7f3d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3403
  BIOS Version                  F4
  BIOS Release Date             05/31/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 25 19:22:20.386 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012517-32557-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:8 days 9:29:35.214
Probably caused by :ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BugCheck 3B, {c0000005, fffff80004672305, fffff8800b583d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80004672305, Address of the instruction which caused the bugcheck
Arg3: fffff8800b583d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3403
  BIOS Version                  F4
  BIOS Release Date             05/31/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Feb  1 08:27:45.232 2017 (UTC - 5:00)**************************
hpfx64gen.sys               Thu Jun 21 17:25:50 2007 (467AECDE)
hpfx64bulk.sys              Thu Jun 21 17:56:47 2007 (467AF41F)
NTIDrvr.sys                 Tue Mar 24 23:09:39 2009 (49C9A073)
UBHelper.sys                Mon Apr 27 04:48:19 2009 (49F57153)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
AppleCharger.sys            Mon Jan 10 04:57:29 2011 (4D2AD809)
iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
vsflt61.sys                 Thu Aug  4 10:32:26 2011 (4E3AAD7A)
fltsrv.sys                  Mon Oct  3 12:53:46 2011 (4E89E89A)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
pneteth.sys                 Fri Nov 25 00:25:50 2011 (4ECF26DE)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
L1C62x64.sys                Wed Apr 25 01:07:17 2012 (4F978685)
iusb3hcs.sys                Mon May 21 03:23:42 2012 (4FB9ED7E)
klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
kltdi.sys                   Tue May 14 09:34:35 2013 (51923D6B)
klim6.sys                   Thu Jul 11 03:54:08 2013 (51DE64A0)
klmouflt.sys                Thu Aug  8 09:10:02 2013 (520398AA)
kl1.sys                     Fri Oct 18 05:18:22 2013 (5260FCDE)
kneps.sys                   Thu Oct 31 09:45:52 2013 (52725F10)
klkbdflt.sys                Fri Dec 27 08:36:11 2013 (52BD824B)
klflt.sys                   Sat Mar  1 18:02:36 2014 (5312670C)
klif.sys                    Thu Mar  6 11:39:36 2014 (5318A4C8)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
monblanking.sys             Wed Oct  1 07:43:38 2014 (542BE8EA)
igdkmd64.sys                Tue May 26 23:53:18 2015 (55653FAE)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
idmwfp.sys                  Mon Oct 10 12:14:56 2016 (57FBBE80)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 26 10:24:10.603 2017 (UTC - 5:00)**************************
wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
iusb3hub.sys                Mon May 21 03:21:36 2012 (4FB9ED00)
iusb3xhc.sys                Mon May 21 03:21:40 2012 (4FB9ED04)

hpfx64gen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
hpfx64bulk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=vsflt61.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=pneteth.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=kltdi.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
monblanking.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys

 


Edited by usasma, 02 February 2017 - 11:20 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bwv848

bwv848

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Posted 02 February 2017 - 12:29 PM

In addition to usasma's expert advice :)

I would uninstall Kaspersky and run their cleaning tool. If we inspect the memory dumps closely, a Kaspersky driver klif.sys was referenced. Here are two cases very similar to your problem:

https://forum.kaspersky.com/index.php?showtopic=68036
https://www.sysnative.com/forums/bsod-crashes-kernel-debugging/4894-bsod-iusb3hub-sys-page_fault_in_nonpaged_area-dell-vostro-3360-a.html

Don't forget to replace your anti-virus if you uninstall Kaspersky! Use Microsoft Security Essentials as it's the most lightweight.


Edited by bwv848, 02 February 2017 - 02:50 PM.

If I do not reply in three days, please message me.
 
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