Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
Using a good computer, download the version of this tool for your operating system to a CD or Flash drive.
Copy the file to the Desktop of the compromised computer and run it as suggested.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste
it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach
it to your reply.
How to attach a file to your reply:
In the Reply
section in the bottom of the topic Click the "more reply Options
Select the "Choose a File
" navigate to the location of the File.Click
the file you wish to Attach.Click
the Add reply
Before you post the logs execute this fix.
Press the windows key + r
on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
cmd: ipconfig /flushdns
cmd: IPCONFIG /release
cmd: IPCONFIG /renew
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
CMD: bitsadmin /reset /allusers
Save the file as fixlist.txt
in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.
and click Fix
only once and wait.
The tool will create a log (Fixlog.txt) please post it to your reply.
Please post the logs and let me know if the problem persists.