New: all in one PC (not sure of the brand)
A friend got one of those scam popups on his edge browser. This one:
RDN/YahLover. worm !055BCCAC9FEC It displays a red screen and tells you to call microsoft tech support with big warnings all over it.
Well, he called them and followed their instructions. They had him remove his McAfee anti virus and proceeded to put a few different things on his computer such as Google Chrome, Firefox plus a program that says it is a security (antivirus?) program and windows defender (he says). He paid them $150.00 bucks then he called me after worrying about it(he got his money back for the credit card). (Now) everything works and he can browse on google chrome but not the Microsoft edge browser.
Malwarebytes says there is nothing wrong but you can't click on the (e) browser button because it will just bring up the red screen and warning page again. I couldn't get rid of it.
Is there a simple way to get rid of this nuisance or what can a guy do. My trouble is I don't know what is legit on his computer and what is not. It's hard to ask him because he doesn't do computers much. He and his wife are facebook and email etc.I would like to restore his IE for him so that he has confidence in his PC.
Also, I've looked at different remedies and it tells me to clear the cookies in the IE browser. How do I do this? I mean I can't even open the browser and the red screen pops up. I am hoping someone here has a easy fix.
ps - I downloaded avast but it would't install. Maiwarebytes did download and installed.
Edited by mejim, 02 February 2017 - 02:33 AM.