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Suddenly lose control of keyboard and can't shutdown/restart laptop


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22 replies to this topic

#1 Sky9928

Sky9928

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Posted 01 February 2017 - 10:05 PM

From maybe about 2 weeks ago , almost everyday my laptop have problem. Sometimes, suddenly the keyboard control is lose (can't type anything) and when this problem happen, if i shutdown/restart my laptop it is can't be completely shutdown/restart (Stuck in black screen and laptop not turned off/restarted) that force me to turn off my laptop via hardware turnoff button. First i think it is hardware problem, but the laptop become can't be completely shutdown/restart so i think it is software/ operating system problem. It is hardware problem or windows 10 problem or anything else?  Thanks.


Edited by Sky9928, 01 February 2017 - 10:12 PM.


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#2 bwv848

bwv848

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Posted 01 February 2017 - 11:18 PM

Execute the instructions below please, so we can have a good look at your system:

:step1: MiniToolBox by Farbar
 
• Download and save MiniToolBox from here.
• Right-click on MiniToolBox.exe, select Run as administrator, and accept any User Account Control Prompts.
• Hit Select All and click Go. (You may uncheck Reset IE Proxy/FF Proxy Settings if you have intentionally setup a proxy server.)
• Once MiniToolBox is complete, it will open a text file called MTB.txt, which is stored in the same directory you ran MiniToolBox from.
• Please copy and paste the contents of MTB.txt in your next reply.

:step2: System Information Report

• Open Start, and in the Search box, type in msinfo32.exe.
• Right-click on msinfo32.exe, select Run as administrator, and accept any User Account Control Prompts.
• Go to File, Save..., and save the report as an .nfo file. This may take a while.
• Zip up the report and attach it in your next reply.

:step3: Speccy by Piriform

• Download and save Speccy from here.
• Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
• Open up the extracted folder, right-click on Speccy64.exe, and select Run as administrator. Please accept any User Account Control prompts.
• After waiting a while, click File, then Publish Snapshot.
• Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

Thanks much! :)


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 Sky9928

Sky9928
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Posted 05 February 2017 - 10:22 AM

Sorry for late reply because busy of some works. I will do the instructions now


MiniToolBox files:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by steva (administrator) on 05-02-2017 at 22:20:41
Running from "C:\Users\steva\Downloads\Programs"
Microsoft Windows 10 Pro  (X64)
Model: 20292 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Broadcom 802.11n Network Adapter = Wi-Fi (Connected)
VirtualBox Host-Only Ethernet Adapter = VirtualBox Host-Only Network (Connected)
VirtualBox Host-Only Ethernet Adapter = VirtualBox Host-Only Network #2 (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Kaspersky Security Data Escort Adapter = Ethernet 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="VirtualBox Host-Only Network" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="VirtualBox Host-Only Network #2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
add address name="VirtualBox Host-Only Network #2" address=192.168.202.2 mask=255.255.255.0
add address name="VirtualBox Host-Only Network" address=192.168.56.1 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-UT9L3NH
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 28-D2-44-2A-85-D1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter VirtualBox Host-Only Network:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Physical Address. . . . . . . . . : 0A-00-27-00-00-12
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f5e1:5fb0:3202:bd2e%18(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 805961767
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-2C-60-CF-28-D2-44-2A-85-D1
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter VirtualBox Host-Only Network #2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter #2
   Physical Address. . . . . . . . . : 0A-00-27-00-00-05
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e4c5:c079:bd64:7460%5(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.202.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 990511143
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-2C-60-CF-28-D2-44-2A-85-D1
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : FA-2F-A8-F4-6A-8B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
   Physical Address. . . . . . . . . : 00-FF-A3-91-48-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : F8-2F-A8-F4-6A-8B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6922:2412:16f:4f05%21(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.11(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, February 5, 2017 10:17:00 PM
   Lease Expires . . . . . . . . . . : Wednesday, February 8, 2017 10:17:00 PM
   Default Gateway . . . . . . . . . : fe80::1%21
                                       192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 100151208
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-2C-60-CF-28-D2-44-2A-85-D1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : F8-2F-A8-F4-6A-8C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{EC17D579-138B-41BA-87F6-019D0B8EC053}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{BCD11130-460A-41E2-A8EA-429C9B26DA6D}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{3C2DD9A4-8617-4EF2-9E0F-6E66192AD3CF}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  1.1.168.192.in-addr.arpa
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2404:6800:4003:c02::71
 74.125.200.113
 74.125.200.139
 74.125.200.101
 74.125.200.100
 74.125.200.102
 74.125.200.138
 
 
Pinging google.com [74.125.200.138] with 32 bytes of data:
Request timed out.
Request timed out.
 
Ping statistics for 74.125.200.138:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Request timed out.
Reply from 206.190.36.45: bytes=32 time=234ms TTL=50
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 234ms, Maximum = 234ms, Average = 234ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  4...28 d2 44 2a 85 d1 ......Realtek PCIe FE Family Controller
 18...0a 00 27 00 00 12 ......VirtualBox Host-Only Ethernet Adapter
  5...0a 00 27 00 00 05 ......VirtualBox Host-Only Ethernet Adapter #2
 17...fa 2f a8 f4 6a 8b ......Microsoft Wi-Fi Direct Virtual Adapter
 16...00 ff a3 91 48 cf ......Kaspersky Security Data Escort Adapter
 21...f8 2f a8 f4 6a 8b ......Broadcom 802.11n Network Adapter
 19...f8 2f a8 f4 6a 8c ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
  3...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.11     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link      192.168.1.11    311
     192.168.1.11  255.255.255.255         On-link      192.168.1.11    311
    192.168.1.255  255.255.255.255         On-link      192.168.1.11    311
     192.168.56.0    255.255.255.0         On-link      192.168.56.1    281
     192.168.56.1  255.255.255.255         On-link      192.168.56.1    281
   192.168.56.255  255.255.255.255         On-link      192.168.56.1    281
    192.168.202.0    255.255.255.0         On-link     192.168.202.2    281
    192.168.202.2  255.255.255.255         On-link     192.168.202.2    281
  192.168.202.255  255.255.255.255         On-link     192.168.202.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.56.1    281
        224.0.0.0        240.0.0.0         On-link     192.168.202.2    281
        224.0.0.0        240.0.0.0         On-link      192.168.1.11    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.56.1    281
  255.255.255.255  255.255.255.255         On-link     192.168.202.2    281
  255.255.255.255  255.255.255.255         On-link      192.168.1.11    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 21    311 ::/0                     fe80::1
  1    331 ::1/128                  On-link
 18    281 fe80::/64                On-link
  5    281 fe80::/64                On-link
 21    311 fe80::/64                On-link
 21    311 fe80::6922:2412:16f:4f05/128
                                    On-link
  5    281 fe80::e4c5:c079:bd64:7460/128
                                    On-link
 18    281 fe80::f5e1:5fb0:3202:bd2e/128
                                    On-link
  1    331 ff00::/8                 On-link
 18    281 ff00::/8                 On-link
  5    281 ff00::/8                 On-link
 21    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/02/2017 09:56:55 AM) (Source: SecurityCenter) (User: )
Description: Error while updating  status to SECURITY_PRODUCT_STATE_OFF (error %3).
 
Error: (02/02/2017 09:55:02 AM) (Source: PostgreSQL) (User: )
Description: Timed out waiting for server startup
 
Error: (02/02/2017 08:22:07 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000037930
Faulting process id: 0x2d94
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (02/02/2017 08:21:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000037930
Faulting process id: 0x34f0
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (02/02/2017 08:21:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000037930
Faulting process id: 0x2964
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (02/02/2017 08:21:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x00000000000495dc
Faulting process id: 0x289c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (02/02/2017 08:07:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000037930
Faulting process id: 0x31a4
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (02/02/2017 07:59:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000037930
Faulting process id: 0x30d4
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (02/02/2017 07:27:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x00000000000495c9
Faulting process id: 0x25c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (02/02/2017 07:25:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5a
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000037930
Faulting process id: 0x1a9c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
 
System errors:
=============
Error: (02/05/2017 10:01:01 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/05/2017 10:01:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/05/2017 10:01:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/02/2017 12:17:41 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/02/2017 11:58:02 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/02/2017 11:00:32 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/02/2017 09:55:58 AM) (Source: DCOM) (User: DESKTOP-UT9L3NH)
Description: {21F282D1-A881-49E1-9A3A-26E44E39B86C}
 
Error: (02/02/2017 09:54:21 AM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (02/02/2017 09:54:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the FontCache3.0.0.0 service to connect.
 
Error: (02/02/2017 09:53:56 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2017-01-13 11:44:24.394
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_561c3173c020f30d\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-13 11:44:24.026
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-22 23:04:28.296
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_561c3173c020f30d\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-22 23:04:27.338
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-11 15:17:00.939
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_561c3173c020f30d\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-11 15:17:00.856
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.9.43085 - BitTorrent Inc.)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
AlienShooter2 (HKLM-x32\...\AlienShooter2_is1) (Version: 1.0 - Media Contact LLC)
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.201.1611.249 - Alps Electric)
Android Studio (HKLM\...\Android Studio) (Version: 1.0 - Google Inc.)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 372.54 - NVIDIA Corporation) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bethesda.net Launcher (HKLM-x32\...\{3448917E-E4FE-4E30-9502-9FD52EABB6F5}_is1) (Version: 1.0 - Bethesda Softworks)
Borderlands 2 GOTY version 1.8.2.0 (HKLM-x32\...\Borderlands 2 GOTY_is1) (Version: 1.8.2.0 - Mr DJ)
CCleaner (HKLM\...\CCleaner) (Version: 5.24 - Piriform)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.5.0.0220 - Disc Soft Ltd)
Energy Manager (HKLM-x32\...\{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.0.0.35 - Lenovo) Hidden
Energy Manager (HKLM-x32\...\InstallShield_{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.0.0.35 - Lenovo)
EPSON L565 Series Printer Uninstall (HKLM\...\EPSON L565 Series) (Version:  - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.0.0.624 - Foxit Software Inc.)
Genymotion version 2.8.1 (HKLM\...\{6D180286-D4DF-40EF-9227-923B9C07C08A}_is1) (Version: 2.8.1 - Genymobile)
GIMP 2.8.18 (HKLM\...\GIMP-2_is1) (Version: 2.8.18 - The GIMP Team)
Git version 2.11.0 (HKLM\...\Git_is1) (Version: 2.11.0 - The Git Development Community)
GlassFish Server Open Source Edition 4.1.1 (HKLM\...\nbi-glassfish-mod-4.1.1.0.1) (Version:  - )
Glyph (HKLM-x32\...\Glyph) (Version:  - Trion Worlds, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 55.0.2883.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Intel® Hardware Accelerated Execution Manager (HKLM\...\{27276DC1-66AA-4B16-918D-5AB1EEDF09C6}) (Version: 6.0.5 - Intel Corporation)
IntelliJ IDEA Community Edition 2016.2.5 (HKLM-x32\...\IntelliJ IDEA Community Edition 2016.2.5) (Version: 162.2228.15 - JetBrains s.r.o.)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)
Java 8 Update 102 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180102F0}) (Version: 8.0.1020.14 - Oracle Corporation)
Java SE Development Kit 8 Update 102 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0180102}) (Version: 8.0.1020.14 - Oracle Corporation)
Kaspersky Anti-Virus (HKLM-x32\...\{E27B1D7B-3B34-43A2-9FC0-9828D5DF46E2}) (Version: 17.0.0.611 - Kaspersky Lab) Hidden
Kaspersky Anti-Virus (HKLM-x32\...\InstallWIX_{E27B1D7B-3B34-43A2-9FC0-9828D5DF46E2}) (Version: 17.0.0.611 - Kaspersky Lab)
Kaspersky Secure Connection (HKLM-x32\...\{1CF84962-50F8-48CA-9082-B70F3A02C686}) (Version: 17.0.0.611 - Kaspersky Lab) Hidden
Kaspersky Secure Connection (HKLM-x32\...\InstallWIX_{1CF84962-50F8-48CA-9082-B70F3A02C686}) (Version: 17.0.0.611 - Kaspersky Lab)
LINE (HKCU\...\LINE) (Version: 4.11.2.1298 - LINE Corporation)
Magicka 2 (HKLM-x32\...\TWFnaWNrYTI=_is1) (Version: 1 - )
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Visio 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0051-0000-0000-0000000FF1CE}_VISPRO_{CE144BF4-4950-4CDB-A5F7-CCE1888F49CB}) (Version:  - Microsoft)
Microsoft Office Visio Professional 2007 (HKLM-x32\...\VISPRO) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6743.1212 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 (HKLM-x32\...\{f144e08f-9cbe-4f09-9a8c-f2b858b7ee7f}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM-x32\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio Code (HKLM-x32\...\{F8A2A208-72B3-4D61-95FC-8A65D340689B}_is1) (Version: 1.4.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{BDE3BCA5-659C-4C27-B275-9BBE3CE00BE6}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 51.0.1 (x86 id) (HKLM-x32\...\Mozilla Firefox 51.0.1 (x86 id)) (Version: 51.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 51.0.1.6234 - Mozilla)
My.com Game Center (HKCU\...\MyComGames) (Version: 3.184 - My.com B.V.)
MyEclipse 2016 CI (HKCU\...\com.genuitec.delivery.package.profile.0470-xAp-1369) (Version: 7 - Genuitec, LLC)
NetBeans IDE 8.2 (HKLM\...\nbi-nb-base-8.2.0.0.201609300101) (Version: 8.2 - NetBeans.org)
Node.js (HKLM\...\{8434AEA1-1294-47E3-9137-848F546CD824}) (Version: 4.4.7 - Node.js Foundation)
Notepad++ (32-bit x86) (HKLM-x32\...\Notepad++) (Version: 7.2.2 - Notepad++ Team)
NVIDIA 3D Vision Driver 372.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 372.54 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.11.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.11.4.0 - NVIDIA Corporation)
NVIDIA Graphics Driver 372.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 372.54 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
Oracle VM VirtualBox 5.0.28 (HKLM\...\{912B13BA-9046-4917-815F-B0060362228C}) (Version: 5.0.28 - Oracle Corporation)
PostgreSQL 9.4  (HKLM\...\PostgreSQL 9.4) (Version: 9.4 - PostgreSQL Global Development Group)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7514 - Realtek Semiconductor Corp.)
RIFT (HKLM-x32\...\Glyph RIFT) (Version:  - Trion Worlds, Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.4.0 - NVIDIA Corporation) Hidden
Skyforge MyCom (HKCU\...\Skyforge MyCom) (Version: 1.101 - My.com B.V.)
Skype™ 7.30 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.30.105 - Skype Technologies S.A.)
SourceTree (HKLM-x32\...\{5CC71024-B5E6-4A76-8ACC-D442A16A452C}) (Version: 1.9.6.2 - Atlassian) Hidden
SourceTree (HKLM-x32\...\{63EE1B52-E180-4B42-BFED-567ECBEB3241}) (Version: 1.9.6.1 - Atlassian) Hidden
SourceTree (HKLM-x32\...\SourceTree 1.9.6.1) (Version: 1.9.6.1 - Atlassian)
SourceTree (HKLM-x32\...\SourceTree 1.9.6.2) (Version: 1.9.6.2 - Atlassian)
Spotify (HKCU\...\Spotify) (Version: 1.0.41.375.g040056ca - Spotify AB)
TalonRO Client (HKLM-x32\...\TalonRO_is1) (Version: 2.0 - TalonRO)
TeamViewer 12 (HKLM-x32\...\TeamViewer) (Version: 12.0.72365 - TeamViewer)
Telegram Desktop version 1.0 (HKCU\...\{53F49750-6209-4FBF-9CA8-7A333C87D1ED}_is1) (Version: 1.0 - Telegram Messenger LLP)
The Elder Scrolls Legends (HKLM-x32\...\The Elder Scrolls Legends) (Version:  - Bethesda Softworks)
The Incredible Adventures of Van Helsing: Final Cut (HKLM\...\VGhlSW5jcmVkaWJsZUFkdmVudHVyZXNvZlZhbkhlbHNpbmdG~0EBC9A19_is1) (Version: 1 - )
Universal Adb Driver (HKLM-x32\...\{D9C4202E-6D51-4B06-A8F1-22316E654BCA}) (Version: 1.0.0 - ClockworkMod)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0051-0000-0000-0000000FF1CE}_VISPRO_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1) (Version: 1.0.11.1 - LunarG, Inc.)
Windows Driver Package - Lenovo (ACPIVPC) System  (02/17/2013 9.52.0.776) (HKLM\...\35DD26BE48DAF4A9F35F969F3CB1E3E1435E661E) (Version: 02/17/2013 9.52.0.776 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (07/25/2013 10.30.0.288) (HKLM\...\6BCA401E9CBEED970D75F55FA5320F60D11984E9) (Version: 07/25/2013 10.30.0.288 - Lenovo)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 5.40 beta 4 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.4 - win.rar GmbH)
XAMPP (HKLM-x32\...\xampp) (Version: 5.6.23-0 - Bitnami)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 7944.27 MB
Available physical RAM: 5046.99 MB
Total Virtual: 11912.27 MB
Available Virtual: 8805.64 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:195.61 GB) (Free:8.49 GB) NTFS
2 Drive d: (Lenovo) (Fixed) (Total:300 GB) (Free:261.28 GB) NTFS
3 Drive e: (Games) (Fixed) (Total:435.35 GB) (Free:207.34 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-UT9L3NH
 
Administrator            DefaultAccount           Guest                    
steva                    
 
========================= Minidump Files ==================================
 
C:\WINDOWS\Minidump\010417-29671-01.dmp
C:\WINDOWS\Minidump\012417-39031-01.dmp
========================= Restore Points ==================================
 
 
**** End of log ****


#4 Sky9928

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Posted 05 February 2017 - 10:29 AM

MsInfo (System Information Report) File

Attached Files



#5 Sky9928

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Posted 05 February 2017 - 10:31 AM

Speccy:

http://speccy.piriform.com/results/JU73d1mKpNxwrk4sg4yE0rP



#6 bwv848

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Posted 05 February 2017 - 07:50 PM

Thanks for the information!

You had two BSODs... can you zip and attach the dumps from %WinDir%\Minidump please? Uninstall this program from the Control Panel:

DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.5.0.0220 - Disc Soft Ltd)

DAEMON tools are known to cause BSODs and general system instability.

Next, execute the DRIVER-ONLY reinstallation of your graphics drivers:
https://www.sysnative.com/forums/windows-tips-and-tricks/1188-nvidia-video-cards-driver-only-installation-procedure.html
I suspect they are the main cause of your problem(s).

Results?

 


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#7 Mallues

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Posted 05 February 2017 - 09:36 PM

You might accidentally activated the Filter Keys feature that is disabled by default in Windows. Filter Keys will be activated if you press SHIFT key for 8 seconds.

Go to the control panel and turn it off. Hope this helps!



#8 Sky9928

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Posted 05 February 2017 - 10:27 PM

Minidumps Zip:

 

I will do next step later (i am working right now)

Attached Files


Edited by Sky9928, 05 February 2017 - 10:28 PM.


#9 Sky9928

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Posted 05 February 2017 - 10:29 PM

You might accidentally activated the Filter Keys feature that is disabled by default in Windows. Filter Keys will be activated if you press SHIFT key for 8 seconds.

Go to the control panel and turn it off. Hope this helps!

No i haven't active my filter keys, i have checked that. And i don't press anybutton like SHIFT before the keyboard control is lose



#10 DellaVedova

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Posted 05 February 2017 - 10:32 PM

There may be several reasons causing your keyboard problem.

1.your old keyboard is incompatible with windows10;

2.some new softwares are incompatible with your keyboard;

3.mainboard of your computer has some kind of problem;



#11 bwv848

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Posted 05 February 2017 - 10:56 PM

I just analyzed your dump files, and they blamed nvlddmkm.sys, your NVIDIA graphics drivers. Therefore, my hypothesis is correct that your problems are related to your graphics drivers, especially since they date back from August 2016. So definitely please do the DRIVER-ONLY re-installation of your graphics driver, to avoid unwanted components. (FYI, NEVER accept any NVIDIA graphics drivers from Windows Update.)

 

There may be several reasons causing your keyboard problem.

1.your old keyboard is incompatible with windows10;

2.some new softwares are incompatible with your keyboard;

3.mainboard of your computer has some kind of problem;

I doubt it's a keyboard issue. It's just the graphics driver not responding causing the system to hang from all user inputs.


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#12 Sky9928

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Posted 06 February 2017 - 04:08 AM

I have update my Nvidia Driver now. If the problem occurs again i will post in here.

Thanks you for the solutions. 



#13 Sky9928

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Posted 06 February 2017 - 09:16 PM

Problem still happens. I suddenly lose my keyboard control and can't shutdown my laptop again.



#14 bwv848

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Posted 06 February 2017 - 09:47 PM

Did you perform the driver-only reinstallation as requested? :)

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#15 Sky9928

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Posted 06 February 2017 - 10:08 PM

Yes, but i have not found the extracted files like C:\NVIDIA\DisplayDriver\301.42\WinVista_Win7_64\English . 

So i try to locate the to folder where my nvidia installed (C:\Program Files\NVIDIA Corporation) and the location of that downloaded drivers software (In Downloads Folder). It is say the best driver software for your device is already installed.

Because of that i have updated my drivers via program.

 

Maybe must still use update driver locally? Where i can found the C:\NVIDIA\DisplayDriver\301.42\WinVista_Win7_64\English .  , because i can't found it in C: or in same folder with that update software thanks.

 

Edit: So the drivers must from manual driver search. I will try it again. 

 

Edit 2:NOTE: If it says that the most current drivers are already installed - go back and uninstall all nVidia video stuff (be careful as you may uninstall nVidia chipset drivers also - which will then require reinstalling them!). Then run the procedure from Step 5 again (the new directory from Step 3 should still be there).

I can't reinstall drivers, errors occured so the driver now is gone. Maybe i do wrong step in uninstall all nvidia video stuff


Edited by Sky9928, 07 February 2017 - 12:12 AM.





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