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Symantec Encryption Desktop??


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#1 mystic12

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Posted 01 February 2017 - 08:31 AM

Hey guys, trying to reload OS on this machine but seeing the attached image on startup, what can be done here please? Sorry I have no idea why it's showing upside down in this post so please see here?

 

http://i493.photobucket.com/albums/rr298/mikehende/symantec_zps5mgliypy.jpg

Attached Files


Edited by mystic12, 01 February 2017 - 08:33 AM.


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#2 mystic12

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Posted 01 February 2017 - 10:08 AM

Guess what I am asking here is if there would be any way to reformat the HDD to load a fresh windows on it? If not then would replacing the HDD work? Sorry I should have mentioned this is a Dell 7040 Machine.


Edited by mystic12, 01 February 2017 - 10:09 AM.


#3 Kilroy

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Posted 01 February 2017 - 11:44 AM

According to this article formatting the drive will remove it.  Obviously any existing data is lost.



#4 mystic12

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Posted 01 February 2017 - 12:38 PM

Thanks, I am attempting to reload windows but having problems, I set the boot to legacy but I am getting the screen showing even though I tried from both the internal drvie and an external and with 2 different win7 disks which are working. Wondering if this problem can mean bad HDD?
I am trying to reload the OS but having problems, I set the boot to Legacy and tried 2 different working in7 disks on both the internal drive and from an external but getting this screen, can this be bad HDD?:
 
http://i493.photobucket.com/albums/rr298/mikehende/20170201_122914_zpsidu9egnn.jpg


Edited by hamluis, 01 February 2017 - 12:50 PM.
Merged posts - Hamluis.


#5 JohnC_21

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Posted 01 February 2017 - 01:16 PM

Your image usually indicates that Windows does not detect the hard drive and wants a Mass Storage driver in order for the hard drive to be detected. 

 

Edit: See this page. Try the F6 drivers linked to in the post. Extract the files to the root of a USB flash drive. Try this before wiping the disk.

Edit Edit: The Q170 chipset was introduced in Q3 2015 so your Windows 7 disk probably does not have the included drivers.

 

When you boot the Windows 7 install disk press Shift + F10 at the language screen to open a command prompt then type

 

diskpart

list disk

select disk X    Where X is your Windows disk

clean all           This will zero out the disk and will take awhile. You know it will be done when the diskpart prompt  appears again.

exit 

exit

 

See if Windows now detects the drive in the image where it asks for a driver.


Edited by JohnC_21, 01 February 2017 - 01:28 PM.


#6 mystic12

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Posted 01 February 2017 - 01:58 PM

After I type listdisk then Enter, it is show "no disks are showing".



#7 JohnC_21

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Posted 01 February 2017 - 02:02 PM

That confirms Windows 7 not having the available chipset drivers for detecting the hard drive. See my edited post about downloading and extracting the F6 drivers available from Dell.



#8 mystic12

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Posted 01 February 2017 - 07:06 PM

I will have to get to this tomorrow John, while working on this pc I ran into a problem with mine so I am trying to get mine fixed [posted that in another thread] first before continuing with this, get back on this in the morning, thx,



#9 mystic12

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Posted 02 February 2017 - 08:40 AM

I dl the F6 drivers unto a flash drive, put it in the slot. Booted again off the dvd and this time it installed like normal. It never asked for the cd as before and also the sub slots are not working so I have no idea what happened but win7 is installed, thanks! I need the USB Controller driver: PCI\VEN_8086&DEV_A12F&SUBSYS_06B91028&REV_31
 

Would you be able to tell me exactly which driver from this page is the one please?

 

https://www.driveridentifier.com/scan/universal-serial-bus-usb-controller/download/753316569/A73E182950274222AB029DDDEB7B995E/PCI%5CVEN_8086%26DEV_A12F%26REV_31


Edited by mystic12, 02 February 2017 - 08:42 AM.


#10 JohnC_21

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Posted 02 February 2017 - 09:20 AM

That is the USB 3 controller.



#11 mystic12

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Posted 02 February 2017 - 10:00 AM

Thanks, all works now!



#12 JohnC_21

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Posted 02 February 2017 - 10:02 AM

No problem, glad to have helped.






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