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Word 2013 "Not Responding" Error


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#1 Cooncatz

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Posted 31 January 2017 - 11:46 AM

Hello!

 

I was referred to post here after posting on this thread: https://www.bleepingcomputer.com/forums/t/638213/typing-issues-and-word-2013-errors-are-they-connected/ 

 

While I still have page loading issues with my internet, which nothing is seemingly helping, I really do need Word sorted out as it's for my job. I can't go more than a couple mouse scrolls or clicks without the dreaded spinning circle and at the top of the page saying: Word is not responding. 

 

It will take a few seconds and go away and I can work, but sometimes it's feeling fancy and the page goes black before coming back. At any rate, having this happen relentlessly is pretty much driving me nuts.

 

Besides the things in that thread that I did for finding trouble, I repaired Office and deleted the normal template with no luck. 

 

Any other ideas? Thanks!

 

 

 

 



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#2 bwv848

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Posted 31 January 2017 - 01:27 PM

Have you tried resetting user options and registry settings? Sometimes that does the trick. Create a system restore point before doing so and back-up all your files.


If I do not reply in three days, please message me.
 
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#3 hamluis

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Posted 31 January 2017 - 01:28 PM

If Office is your only current problem...uninstall it, reinstall, then update for all SPs and critical updates.  I did not say "repair", but "uninstall".

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 Cooncatz

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Posted 31 January 2017 - 01:38 PM

Bwv, no I haven't. This is beyond me so I wouldn't even have thought of it.  

 

Hamluis, thank you!

Here is the mini toolbox log:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Janet's (administrator) on 31-01-2017 at 10:36:31
Running from "C:\Users\Janet's\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 3847 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/30/2017 05:36:15 PM) (Source: MsiInstaller) (User: Janets-PC)
Description: Product: Dell Data Vault -- Error 1706. An installation package for the product Dell Data Vault cannot be found. Try the installation again using a valid copy of the installation package 'DDV.msi'.
 
Error: (01/30/2017 12:07:07 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (01/30/2017 11:56:45 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (01/30/2017 11:33:35 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (01/30/2017 09:31:27 AM) (Source: Microsoft-Windows-RestartManager) (User: Janets-PC)
Description: Application or service 'Microsoft Office Document Cache Sync Client Interface' could not be shut down.
 
Error: (01/30/2017 09:30:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 15.0.4871.1000, time stamp: 0x57ea22a9
Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x584f9a8a
Exception code: 0xc0000602
Fault offset: 0x011f1a26
Faulting process id: 0x1614
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3
Faulting package full name: WINWORD.EXE4
Faulting package-relative application ID: WINWORD.EXE5
 
Error: (01/30/2017 08:44:43 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (01/30/2017 08:42:11 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (01/29/2017 05:08:18 PM) (Source: MsiInstaller) (User: Janets-PC)
Description: Product: Dell Data Vault -- Error 1706. An installation package for the product Dell Data Vault cannot be found. Try the installation again using a valid copy of the installation package 'DDV.msi'.
 
Error: (01/29/2017 08:51:19 AM) (Source: Microsoft Office 15) (User: )
Description: Microsoft Word: Rejected Safe Mode action : Word is running into problems with the 'grammarlyaddin.connect' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?.
Rejected Safe Mode action : Microsoft Word.
 
 
System errors:
=============
Error: (01/31/2017 05:34:08 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.
 
 
Error: (01/30/2017 05:34:08 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.
 
 
Error: (01/29/2017 08:27:32 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/29/2017 08:27:32 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/29/2017 08:27:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/29/2017 08:26:41 AM) (Source: Service Control Manager) (User: )
Description: The WsAppService service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (01/29/2017 08:26:40 AM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error: 
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Error: (01/29/2017 08:25:28 AM) (Source: Service Control Manager) (User: )
Description: The Delivery Optimization service did not shut down properly after receiving a preshutdown control.
 
Error: (01/29/2017 08:13:45 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {B91D5831-B1BD-4608-8198-D72E155020F7}UsoSvc
 
Error: (01/29/2017 07:56:47 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error: 
%%1056 = An instance of the service is already running.
 
 
 
Microsoft Office Sessions:
=========================
Error: (01/30/2017 05:36:15 PM) (Source: MsiInstaller)(User: Janets-PC)
Description: Product: Dell Data Vault -- Error 1706. An installation package for the product Dell Data Vault cannot be found. Try the installation again using a valid copy of the installation package 'DDV.msi'.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (01/30/2017 12:07:07 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe
 
Error: (01/30/2017 11:56:45 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (01/30/2017 11:33:35 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe
 
Error: (01/30/2017 09:31:27 AM) (Source: Microsoft-Windows-RestartManager)(User: Janets-PC)
Description: 1C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\csisyncclient.exeMicrosoft Office Document Cache Sync Client Interface0211710368243003A005C00500072006F006700720061006D0044006100740061005C004D006900630072006F0073006F00660074005C004F00660066006900630065005C0043006C00690063006B0054006F00520075006E005000610063006B006100670065004C006F0063006B0065007200000043003A005C00500072006F006700720061006D002000460069006C00650073005C004D006900630072006F0073006F006600740020004F00660066006900630065002000310035005C0072006F006F0074005C007600660073005C00500072006F006700720061006D00460069006C006500730043006F006D006D006F006E005800380036005C004D006900630072006F0073006F006600740020005300680061007200650064005C004F0046004600490043004500310035005C00630032007200330032002E0064006C006C000000
 
Error: (01/30/2017 09:30:40 AM) (Source: Application Error)(User: )
Description: WINWORD.EXE15.0.4871.100057ea22a9mso.dll0.0.0.0584f9a8ac0000602011f1a26161401d27b1dfbe1b4caC:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXEC:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dllac800dba-44f6-4ae8-bc8f-d70e87b3eccf
 
Error: (01/30/2017 08:44:43 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe
 
Error: (01/30/2017 08:42:11 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe
 
Error: (01/29/2017 05:08:18 PM) (Source: MsiInstaller)(User: Janets-PC)
Description: Product: Dell Data Vault -- Error 1706. An installation package for the product Dell Data Vault cannot be found. Try the installation again using a valid copy of the installation package 'DDV.msi'.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (01/29/2017 08:51:19 AM) (Source: Microsoft Office 15)(User: )
Description: Microsoft WordWord is running into problems with the 'grammarlyaddin.connect' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-01-29 08:25:31.282
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:24:53.302
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:24:47.168
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:24:41.050
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:24:31.965
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:14:07.162
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:14:07.141
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:14:07.136
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:05:33.785
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-29 08:05:17.950
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.023.20056 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 24.0.0.180 - Adobe Systems Incorporated)
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.9 - Adobe Systems Incorporated)
Adobe Flash Player 24 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 24.0.0.194 - Adobe Systems Incorporated)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version: 1.19.2.46095 - Amazon)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.8.1.754 - Amazon Services LLC)
AM-DeadLink 4.6 (HKLM-x32\...\aignesamdeadlink_is1) (Version: 4.6 - www.aignes.com)
Apple Application Support (32-bit) (HKLM-x32\...\{9BA1A894-B42F-4805-BC8C-349C905A3930}) (Version: 5.3.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{7EAC8A42-9FAC-4F6B-AABF-C08C9F2E0F13}) (Version: 5.3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ArcSoft PhotoImpression 5 (HKLM-x32\...\{EA57EFB9-A257-4DD0-BC6D-0FA5625F3421}) (Version:  - ArcSoft)
ArcSoft VideoImpression 2 (HKLM-x32\...\{244E21B9-164C-4EC1-AED8-9BD64161E66D}) (Version:  - ArcSoft)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Carbonite (HKLM-x32\...\{B4CF4B65-B185-42C4-B288-3510EB270A8E}) (Version: 6.1.0 build 6628 (Nov-02-2016) - Carbonite)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{09DA5EE2-7E46-4DC4-96F9-BFEE50D40659}) (Version: 1.0.408 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.63 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.5.1 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Display Manager (HKLM-x32\...\{AC50C05D-9D57-40F5-B2EF-AC402F14312B}_is1) (Version:  - EnTech Taiwan)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{27130E51-9555-408B-8134-7BFF54EDE27B}) (Version: 1.3.0.72 - Dell)
Dell Update (HKLM-x32\...\{3FB000F3-7444-41C1-A0A6-53E8FD0B7D9C}) (Version: 1.6.1007.0 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Emsisoft Anti-Malware (HKLM\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 11.0 - Emsisoft Ltd.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Express Scribe Transcription Software (HKLM-x32\...\Scribe) (Version: 5.69 - NCH Software)
FreeFixer (HKLM-x32\...\FreeFixer1.14) (Version: 1.14 - Kephyr)
GoodSync (HKLM\...\{B26B00DA-2E5D-4CF2-83C5-911198C0F009}) (Version: 9.9.13.7 - Siber Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 56.0.2924.76 - Google Inc.)
Google Drive (HKLM-x32\...\{07A12123-B717-496B-B471-48AF6407B433}) (Version: 1.32.4066.7445 - Google, Inc.)
Google Drive plug-in 1.6.10.0 (HKLM-x32\...\{8401C6F8-0A63-422E-B3A8-C49422B11E45}) (Version: 1.6.10.0 - Google Inc)
Google Photos Backup (HKCU\...\Google Photos Backup) (Version: 1.1.2.13 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
GoToMeeting 7.31.0.6291 (HKCU\...\GoToMeeting) (Version: 7.31.0.6291 - CitrixOnline)
Grammarly (HKCU\...\Grammarly) (Version: 1.4.23 - Grammarly)
Grammarly for Microsoft® Office Suite (HKCU\...\{c698676d-1a77-410e-b175-9cafbab47dae}) (Version: 6.5.85 - Grammarly)
Grammarly for Microsoft® Office Suite (HKLM\...\{F7C0146C-30D1-4DB5-9D84-D02453CA6BBB}) (Version: 6.5.85 - Grammarly) Hidden
Helium (HKLM-x32\...\{9A781940-AC41-4D5E-8E1E-76A04B916FB9}) (Version: 1.0.0 - ClockworkMod)
Hemingway version 2.0 (HKLM-x32\...\{BD8C69E5-7CCF-40A4-BF50-DD1CF7730E9D}_is1) (Version: 2.0 - .38 Long LLC)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Officejet Pro 8610 Basic Device Software (HKLM\...\{39DA3F40-0B9E-4002-8E01-108FEC9EFE43}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
HP Officejet Pro 8610 Help (HKLM-x32\...\{F9569D00-4576-46C8-B6C7-207A4FD39745}) (Version: 32.0.0 - Hewlett Packard)
HP Photo Creations (HKCU\...\HP Photo Creations) (Version: 1.0.0.22192 - HP)
HP Support Solutions Framework (HKLM-x32\...\{FC3C2B77-6800-48C6-A15D-9D1031130C16}) (Version: 11.51.0049 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iCloud (HKLM\...\{0493048C-CB1A-44B7-8BB3-8467AF7BA9E4}) (Version: 6.1.2.13 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.7.3.1001 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
iTunes (HKLM\...\{9D0D2A8B-7E7B-4D88-8D50-24286ED6A5EB}) (Version: 12.5.5.5 - Apple Inc.)
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Kindle Kids' Book Creator (HKCU\...\KKBC) (Version: 1.003 - Amazon)
Kindle Previewer (HKCU\...\KindlePreviewer) (Version: 2.94 - Amazon)
Lightshot-5.3.0.0 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.3.0.0 - Skillbrains)
Logitech SetPoint 6.67 (HKLM\...\sp6) (Version: 6.67.83 - Logitech)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
McAfee Total Protection (HKLM-x32\...\MSC) (Version: 14.0.3061 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.198 - McAfee, Inc.)
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4893.1002 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6743.1212 - Microsoft Corporation)
Microsoft OneNote 2013 - en-us (HKLM\...\OneNoteFreeRetail - en-us) (Version: 15.0.4893.1002 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 51.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 51.0.1 (x86 en-US)) (Version: 51.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 51.0.1.6234 - Mozilla)
Music Manager (HKCU\...\MusicManager) (Version:  - Google, Inc.)
MyBackupPC from Rerware, LLC (HKLM-x32\...\MyBackupPC) (Version:  - )
Nexus Root Toolkit (HKLM-x32\...\Nexus Root Toolkit) (Version: 2.1.9 - WugFresh)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4893.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4893.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4893.1002 - Microsoft Corporation) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.259 - Google, Inc.)
Product Improvement Study for HP Officejet Pro 8610 (HKLM\...\{D2064264-3162-4DB1-AFE0-167BEFBBCD9C}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.230 - Qualcomm Atheros Communications)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7544 - Realtek Semiconductor Corp.)
RoboForm 7-9-11-5 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-11-5 - Siber Systems)
RogueKiller version 12.9.5.0 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 12.9.5.0 - Adlice Software)
Secunia PSI (3.0.0.11005) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.11005 - Secunia)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Sharepod 4.0.3.0 (HKLM-x32\...\{085BCFB8-F6FB-4600-AFAB-1F6DBC7F5F99}_is1) (Version:  - Macroplant LLC)
Skype Web Plugin (HKLM-x32\...\{15AF46DB-9EBA-4662-AA52-29EF23585035}) (Version: 3.2.0.23388 - Skype Technologies S.A.)
Skype™ 7.30 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.30.105 - Skype Technologies S.A.)
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.6 - Sophos Limited)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Sylvan MedPharm Speller (HKLM-x32\...\{43CDE962-62C5-4EA2-BC43-87A8216BF1B3}) (Version:  - )
Synctunes Desktop (HKLM-x32\...\{4503D496-8D6B-4FC2-9A66-1CD6E12CD5DA}) (Version: 1.1.5 - The Bit Studio)
TSP_CODEC (HKLM-x32\...\{A90C03D6-08E1-4C59-B93B-6919A6C0AC19}) (Version: 1.00.0000 - Bytescribe)
Upwork version 4.1.351.0 (HKLM-x32\...\{F8678797-5A4B-43CF-88D0-EEF67DB3B55E}_is1) (Version: 4.1.351.0 - Upwork, Inc)
VGA USB Camera (HKLM-x32\...\{1DDF840B-A50A-491E-BF44-6D6964C451A8}) (Version: 1.0.0.4 - )
VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version: 4.11 - NCH Software)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WavPedal 7.0 (HKLM-x32\...\WavPedal_is1) (Version: 7.0 - DPB, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Zoom (HKCU\...\ZoomUMX) (Version: 3.5 - Zoom Video Communications, Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 55%
Total physical RAM: 8108.95 MB
Available physical RAM: 3578.7 MB
Total Virtual: 16300.95 MB
Available Virtual: 9816.88 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:907.25 GB) (Free:735.26 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JANETS-PC
 
Administrator            Appen                    DefaultAccount           
Guest                    Janet's                  
 
 
**** End of log ****


#5 Cooncatz

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Posted 31 January 2017 - 01:41 PM

Here is Speccy:

http://speccy.piriform.com/results/3JqsxZVfGljSW4hUjHrLqlr 

 

That was all it did after copying to clipboard?


Edited by Cooncatz, 31 January 2017 - 01:42 PM.


#6 bwv848

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Posted 31 January 2017 - 02:05 PM

I suspect these programs:

Grammarly (HKCU\...\Grammarly) (Version: 1.4.23 - Grammarly)
Grammarly for Microsoft® Office Suite (HKCU\...\{c698676d-1a77-410e-b175-9cafbab47dae}) (Version: 6.5.85 - Grammarly)

are the cause of your problems. Please uninstall Grammarly for testing purposes. Furthermore, there's another error regarding Grammarly::

Error: (01/29/2017 08:51:19 AM) (Source: Microsoft Office 15) (User: )
Description: Microsoft Word: Rejected Safe Mode action : Word is running into problems with the 'grammarlyaddin.connect' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?.
Rejected Safe Mode action : Microsoft Word.

 Good luck!


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#7 Cooncatz

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Posted 31 January 2017 - 02:52 PM

I have tried disabling it before and the "not responding" still occurs. I will disable it again, but it's something I need for my job. 



#8 Cooncatz

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Posted 01 February 2017 - 01:33 PM

Is there something I am supposed to be doing? There are a lot of errors in the scan above. 



#9 bwv848

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Posted 01 February 2017 - 02:46 PM

Follow Louis' instructions please:

If Office is your only current problem...uninstall it, reinstall, then update for all SPs and critical updates.  I did not say "repair", but "uninstall".

and temporarily uninstall Grammarly for troubleshooting purposes, if the issue persists.


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#10 Cooncatz

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Posted 01 February 2017 - 02:57 PM

I saw that, but he said if "If Office is your only current problem" which it is not. Since I have the other unresolved errors - I can't watch videos for the incessant buffering, pages not loading at different times during the day, etc. I was hoping there was a straightforward problem such as a hidden bug. Where all those above errors stemming from Word?



#11 Cooncatz

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Posted 01 February 2017 - 02:58 PM

And today while working in Word, without Grammarly, I haven't been having the responding issue. I am a bit miffed that I paid money for Grammarly and would like to be able to use it. 



#12 bwv848

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Posted 01 February 2017 - 03:18 PM

This is the Business Applications forum, so we'll deal only with Word here. :)

I totally understand how you feel about Grammarly. Unfortunately, it does have a history of causing some versions of Word to crash. If you have concluded that the issue is caused by Grammarly, I would reinstall it, as its installation could have gotten corrupted. If after the reinstall the issue still persists, I suggest you contact Grammarly support and request for a refund.


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#13 Cooncatz

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Posted 01 February 2017 - 03:31 PM

Okay, fair enough. But what if it is bigger than just a Word problem? I was sent here from my other thread of which I had no resolution. I think nasdaq got tired of me. 

 

Good advice on Grammarly, though. I will reinstall. I've used it for over a year without TOO much issue. It does crash and whatnot, but the constant "not responding" error is only a couple weeks' now. 



#14 bwv848

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Posted 01 February 2017 - 03:52 PM

Sounds like a plan! :thumbup2: Let us know whether if there are any more Word issues.


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