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Suddenly got Word files with garbage text

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#1 razor7


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Posted 31 January 2017 - 08:11 AM

Hi!, Visitting my cousing on my holidays she asked me to check out his Word documents because they displayed all as garbage text, si after I opened one of them I thought that maybe she got attacked by ransomware. I executed ADW cleaner and Malwarebytes and didn't found anything strange. Word files didn't change his extension, just the contents.


How can I send you guys a bunch of the broken Word files for you to check it out?


I'm currently back from my holidays so I can't  access my cousing's PC.


Thanks in advise!


PS: I'm here because IDRansomware didn't determine which ransomware broke my files...

Edited by razor7, 31 January 2017 - 08:36 AM.

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#2 Demonslay335


    Ransomware Hunter

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Posted 31 January 2017 - 09:17 AM

If ID Ransomware could not identify the file, then we will need a ransom note to identify it. There are a few ransomware that do not change the filename (or add a known file pattern that ID Ransomware would have picked up on), and it is hard to be 100% sure without the ransom note or the malware. Most victims lately with this situation end up being hit by PClock, so I would advise looking at this article and seeing if the screenshots or email addresses look familiar.



logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.

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