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System stops responding after waking laptop from hibernation


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#1 fuzzydunlop1

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Posted 30 January 2017 - 07:46 PM

Hello all, I just bought this refurbished laptop and I've been having troubles with the system not responding after waking the computer from hibernation mode. After I shut my laptop lid for a long period of time and when I go to open it up later on, it starts off working fine, then everything just stops responding and I have to hard restart the computer. I am running Windows 7 by the way. Anybody know what's causing this and how I can fix it? Please let me know if you need additional information.



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#2 fuzzydunlop1

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Posted 01 February 2017 - 10:58 AM

Anybody???



#3 usasma

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Posted 02 February 2017 - 08:44 AM

Please be patient, there just aren't that many of us who help out here.
I'm currently 2-3 days behind in replying (and I sometimes get 4 days behind - or even more).

I get notified by email when you reply - and I ask that you wait at least 48 hours before sending me a PM.

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 fuzzydunlop1

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Posted 02 February 2017 - 02:06 PM

Attached File  Admin.zip   44.75KB   2 downloadsThanks for the reply and sorry for the impatience. I thought my post got lost in the sea of others.

 

Anyway, the instructions are confusing to me. I downloaded the exe file, opened it up and it ran a test which generated the zip file and a new folder under "my documents". Then the instructions say to run the perfmon test. I have no idea what that is and I don't see it in the new folder generated by the exe program.

 

Edit: Nevermind the above; I just ran the alternate test and attached the zip file along with the other test.

Attached Files


Edited by fuzzydunlop1, 02 February 2017 - 02:19 PM.


#5 usasma

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Posted 04 February 2017 - 05:14 PM

From the Admin logfile:

- please update your BIOS to the latest version (I'll mention more when I analyze the alternate test)>

- please uninstall Avira.  Please download and use Microsoft Security Essentials while we're testing.  Feel free to go back to Avira after we've finished troubleshooting.

- please update your e1cexpress program.  I believe it's associated with your Intel® 82579V Gigabit Network Connection.

To do this:

- download a fresh copy of the latest, compatible driver package of the network drivers for your system.

- uninstall the current network software from your system (using Control Panel...Programs and Features)

- install the freshly downloaded package

- monitor for further problems.

 

From the alternate report:

 

Your UEFI/BIOS (version F.50) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
There are a lot of Windows Update failures in the WER section of the MSINFO32 report - I'd suggest being very sure that Windows Updates is working properly for you.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 fuzzydunlop1

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Posted 04 February 2017 - 07:39 PM

Thank you. All steps have been completed, although I'm not sure if the BIOS update worked. It seemed to have installed properly after downloading, but when I check the BIOS info it is still saying it's the version from 2014....



#7 usasma

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Posted 05 February 2017 - 06:47 AM

Do you still have the problem when waking from hibernation?

Have you reset your BIOS to default values?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 fuzzydunlop1

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Posted 05 February 2017 - 02:22 PM

Do you still have the problem when waking from hibernation?

Have you reset your BIOS to default values?

 

Well it's been 3 times straight opening my laptop from sleep/hibernate and no hanging. So far everything is going fine.

 

I'm not sure what you mean about resetting the BIOS to default values.

 

I also went into power management and set it to never shut off my hard disk. I read on various forums that setting can also cause similar issues to mine. So I'm not really sure what troubleshooting step actually fixed the problem?? Thank you for your help!



#9 usasma

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Posted 06 February 2017 - 05:35 PM

"Nothing succeeds like success!"

Glad to hear that it's working well.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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