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BSOD crashes while gaming! Help!


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#1 jshambaugh

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Posted 30 January 2017 - 04:23 PM

first of all let me start by saying that the perfmon /report would never finish. I left it going for 10 minutes.

 

 OS - Windows 10
· x86- 64bit
· What was original installed OS on system? windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full retail version
· Age of system (hardware)- 2years
· Age of OS installation - have you re-installed the OS? yes i reinstalled os like 4 days ago

· CPU-Intel 4790k 4.0 not overclocked
· Video Card- GeForce GTX 780 4gb
· MotherBoard -Asus maximus hero VII motherboard
· Power Supply - corsair cx 750 modular

· System Manufacturer- i built it myself
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? desktop


The BSOD have been going on for like a year now, but they were so infrequent before that i just didn't pay attention to them. As of late, they have been happening back to back if i am playing smite/wow. When i am doing low load task like playing runescape my PC works just fine. When i move on to more graphical games like smite/wow my pc will get a BSOD or it will freeze with a loud BRRRRRRR in my headset if there is sound on. 

Things I have tried:
Microsoft reinstalled windows 10 to check for corrupt files via remote access
I used coretemp to monitor the temperature while running prime 95 and i maxed at 97 degrees cel, under full load but no BSOD. (this was after i replace the thermal paste on my cpu)
I ran prime 95 on the setting that says test a lot of RAM and I blue screened within 20 seconds before and after the thermal paste.
Temps at rest about 40-45C and under load around 70-75C.

MEMtest 86 the ram- no errors found

i also windows memory tested it- no errors found

I used a s.m.a.r.t. cystaldisk on my crucial ssd- says it is in good shape 95% healthy( although i do not know what it means)
Updated bios.
Updated all drivers including GPU 

I can't take this anymore and am in desperate need of help. I am wondering if the RAM could cause this because the prime 95 test only BSOD on the test that runs a lot of RAM.
Open and willing to try other suggestions also. Thank you in advance!
The BSOD have been going on for like a year now, but they were so infrequent before that i just didn't pay attention to them. As of late, they have been happening back to back if i am playing smite/wow. When i am doing low load task like playing runescape my PC works just fine. When i move on to more graphical games like smite/wow my pc will get a BSOD or it will freeze with a loud BRRRRRRR in my headset if there is sound on. 

 

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#2 usasma

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Posted 02 February 2017 - 08:26 AM

Temps should no hit 97ºC when running Prime95.  This indicates that there are further problems with your cooling solution.

Be sure that:

- the cooler is firmly mounted to the CPU (without being too tight)

- that adequate thermal compound is in place (without using too much)

- that the cooler itself is free of dust, dirt, hairballs, etc

- that the fan on the cooler is working and is blowing cooler air INTO the cooler

- that the system isn't blowing hot air towards/into the cooler

If it still gets that hot, then post over in the Internal Hardware forums for more expert advice:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

IMO there's 2 main possibilities here (based on your description - I haven't looked at the reports yet).  They are:

- BSOD's due to overheating

- BSOD's due to bad RAM (Prime95's blend test test RAM differently from MemTest - so it's possible that the RAM is bad.

 

See this link (around Step 6 or 7) for how to test the individual sticks and slots:  http://www.carrona.org/memdiag.html

If it's BSOD'ing in Prime95's Blend test - then use that to test the individual sticks and slots (rather than MemTest as it states on the Memory diagnostics page).

 

Unfortunately, there's no real good test for SSD's.

SMART is a predictive technology - and it's not very accurate if trying to use it as a diagnostic.

The only good SSD test (IMO) is trying another drive that's known to be good.

 

Here's the results from the reports:

 

Your UEFI/BIOS (version 3103) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 6 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

The WER section of the MSINFO32 report shows numerous STOP 0x124 BSOD errors (and all of the memory dumps are also STOP 0x124 errors)

These errors are usually hardware/compatibility/low-level driver issues.  More info on them here:  http://www.carrona.org/bsodindx.html#0x00000124

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (this is after you finish off with the Prime95 memory testing I suggested earlier).

Please complete ALL of the tests and let us know the results.

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

 

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Jan 27 20:12:24.896 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012717-4703-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:1 days 10:19:22.521
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffd9045f118028, bf800000, 124}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd9045f118028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  java.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4080
  BIOS Version                  3103
  BIOS Release Date             03/09/2016
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VII HERO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 25 18:29:14.491 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012517-3265-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:02:09.115
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffbb05eef17028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffbb05eef17028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  HiPatchService.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4080
  BIOS Version                  3103
  BIOS Release Date             03/09/2016
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VII HERO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 24 13:56:25.449 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012417-3265-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:13:21.075
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffd98e1a10a028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd98e1a10a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  prime95.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4080
  BIOS Version                  3103
  BIOS Release Date             03/09/2016
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VII HERO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jan 27 20:12:24.896 2017 (UTC - 5:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
RTKVHD64.sys                Tue May  6 09:14:37 2014 (5368E03D)
TeeDriverW8x64.sys          Mon Jun 29 13:22:00 2015 (55917EB8)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Sat Oct 22 00:55:42 2016 (580AF14E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 25 18:29:14.491 2017 (UTC - 5:00)**************************
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
nvlddmkm.sys                Mon Aug  1 08:00:42 2016 (579F39EA)


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jshambaugh

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Posted 04 February 2017 - 03:58 PM

thank you so much for the reply and the very helpful information you provided. I ran the prime 95 blended test with each stick in everyslot. It was weird, both sticks bsod'd the test in ~20 seconds in slots 1-3.  In slot 4 however, stick 1 ran for 1 hour without crashing( I didn't know how long to let it run) so i ended the test and it seemed to be fine. Stick 2 ran the blended test for an hour also in slot 4 but when i clicked end test I got a bsod again. My temps still ran and even hit the 100C mark each test. I know that is abnormally high and I replaced the thermal compound using the "x" method and it didn't appear to make any difference. I definitely have an overheating issue but I do not think it is causing the bsods because it was running that high when i did not get a bsod. Obviously i need to get and aftermarket cpu cooler or maybe even water cooler. So does this mean that my mobo is bad or could it possibly be the sticks still?I uninstalled msiafterburner and the other program you advised me too.



#4 jshambaugh

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Posted 04 February 2017 - 04:00 PM

PRime 95 only shows the tmep to a max of 100C, so i guess it could be possible that when it bsods it goes even higher than 100C?


not prime 95 but i am monitoring using coretemp



#5 usasma

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Posted 06 February 2017 - 05:34 PM

DO NOT RUN THE CPU AT 100ºC or more!!!  It can damage the CPU and the system!!!

There is a problem with your cooling solution - the CPU should not get that hot.

Please post over in the Internal Hardware forums for advice in cooling the system down:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

Things to check (use proper anti-static precautions):

- that the CPU cooler has adequate thermal compound (but not too much)

- that the CPU cooler is firmly affixed to the CPU (but not too tight)

- that the CPU cooler is free of dust/dirt/hariballs/etc

- that the CPU cooler fan is working and blowing into the CPU cooler

- that other components aren't blowing hot air into the CPU cooler


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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