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BSOD On Startup


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#1 metal1718

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Posted 30 January 2017 - 09:36 AM

When I start my PC I usually receive a blue screen. The most recent one was CRITICAL_PROCESS_DIED, but I've gotten others.

 

Any help is appreciated.

 

· OS - Windows 10
·  x64 

· What was original installed OS on system?

 

I think I upgraded from Vista to Windows 7 X64 to Windows 10. If not, then it was Windows 7.

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

 

I purchased it.

· Age of system (hardware)

 

I think the oldest component is the case, which is about 6 years old. I think my CPU is 4 years old.

 

· Age of OS installation - have you re-installed the OS?

 

July 30 2015 or so. Yes, but not recently.

· CPU

 

Processor Intel® Core™ i7-4770K CPU @ 3.50GHz
 

· Video Card

 

AMD Radeon R9 380 Series

· MotherBoard - (if NOT a laptop)

 

Asus Z87-A

· Power Supply - brand & wattage (skip if laptop)

 

EVGA SuperNova 1000 watt.

· System Manufacturer

 

N/A

· Exact model number (if laptop, check label on bottom)

 

N/A

· Laptop or Desktop?

 

Desktop

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#2 usasma

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Posted 01 February 2017 - 07:48 AM

Your UEFI/BIOS (version 2103) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many more LiveKernelEvents than BSOD's shown in the WER section of the MSINFO32 report.

This is sometimes symptomatic of a hardware problem.  Another sign of a possible hardware problem is multiple BSOD's with different errors messages (which you have had - more about that in the next paragraph)

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

Out of 9 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Jan 30 08:55:50.434 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\013017-22281-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 19:53:44.112
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck EF, {ffff900a0eff7800, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffff900a0eff7800, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3498
  BIOS Version                  2103
  BIOS Release Date             08/15/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z87-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 29 13:00:59.361 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012917-20296-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 21:34:19.107
Probably caused by :memory_corruption
BugCheck 139, {3, ffffd681c28f0740, ffffd681c28f0698, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd681c28f0740, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd681c28f0698, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  FoxitConnectedPDFService.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3498
  BIOS Version                  2103
  BIOS Release Date             08/15/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z87-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 26 12:48:54.948 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012617-22093-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 23:20:50.608
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1000007E, {ffffffffc0000005, fffff803e243a218, ffffdf802b4f9778, ffffdf802b4f8fa0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803e243a218, The address that the exception occurred at
Arg3: ffffdf802b4f9778, Exception Record Address
Arg4: ffffdf802b4f8fa0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3498
  BIOS Version                  2103
  BIOS Release Date             08/15/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z87-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jan 30 08:55:50.434 2017 (UTC - 5:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)
avnetflt.sys                Wed Mar 23 16:46:57 2016 (56F300C1)
RTKVHD64.sys                Tue Mar 29 23:22:27 2016 (56FB4673)
rt640x64.sys                Thu Jul 14 05:04:28 2016 (5787559C)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
vmgid.sys                   Fri Jul 15 22:30:32 2016 (57899C48)
avipbb.sys                  Mon Oct 17 05:01:27 2016 (58049367)
avgntflt.sys                Mon Oct 17 09:02:38 2016 (5804CBEE)
avusbflt.sys                Mon Nov  7 03:46:10 2016 (58203F52)
AtihdWT6.sys                Thu Dec  8 12:20:20 2016 (58499654)
atikmpag.sys                Fri Dec 23 11:58:02 2016 (585D579A)
atikmdag.sys                Fri Dec 23 12:24:18 2016 (585D5DC2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 22 14:20:02.699 2017 (UTC - 5:00)**************************
RTKVHD64.sys                Tue Mar  5 08:21:03 2013 (5135F13F)
rt640x64.sys                Thu Jul 23 04:53:50 2015 (55B0AB9E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 20 10:25:41.604 2017 (UTC - 5:00)**************************
aswRvrt.sys                 Thu Aug 18 10:12:01 2016 (57B5C231)
aswKbd.sys                  Thu Aug 18 10:12:06 2016 (57B5C236)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
aswSnx.sys                  Mon Sep 12 08:37:08 2016 (57D6A174)
aswSP.sys                   Mon Sep 12 08:59:01 2016 (57D6A695)
AtihdWT6.sys                Tue Sep 20 19:17:24 2016 (57E1C384)
aswVmm.sys                  Thu Oct  6 05:26:20 2016 (57F618BC)
atikmpag.sys                Sun Dec  4 11:07:30 2016 (58443F42)
atikmdag.sys                Sun Dec  4 11:30:19 2016 (5844449B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan  6 09:13:11.855 2017 (UTC - 5:00)**************************
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
intelide.sys                Fri Jul 15 22:29:13 2016 (57899BF9)
MegaSas2i.sys               Fri Jul 22 17:36:46 2016 (579291EE)


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
vmgid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
avusbflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 metal1718

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Posted 01 February 2017 - 03:24 PM

Thanks for the reply.

 

I have the latest BIOS version.

 

I have manually checked for updates. It says my device is up to date.

 

I'll begin those tests later today.



#4 metal1718

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Posted 02 February 2017 - 01:21 PM

Just an update: I ran Memtest86+ over night. After six passes, it found 0 errors.

 

I'll run the next test later today.



#5 metal1718

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Posted 02 February 2017 - 07:20 PM

I have a Western Digital HDD, so I ran Western Digital LifeGuard Diagnostics. The Final Result is: PASS.

 

I will run a few Malware scans next.



#6 metal1718

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Posted 02 February 2017 - 10:00 PM

I ran eset Online Scanner and it found this: C:\Users\My_Name\AppData\Roaming\uTorrent\updates\3.3.2_30488.exe a variant of Win32/AdkDLLWrapper.A potentially unwanted application

 
Looks like it's just a uTorrent update. I went ahead and cleared it, though. I'll run another scan tomorrow.


#7 metal1718

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Posted 04 February 2017 - 10:08 AM

Second scan complete - no infected files.

 

What next? Did I miss a scan?



#8 usasma

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Posted 06 February 2017 - 05:11 PM

Have you run Furmark?  Prime95?  the other video tests (Video 2)?  and finally, the CPU test(s)?

If all of them passed, there are 2 different options here:

- hardware stripdown to try and isolate the problem component:  http://www.carrona.org/strpdown.html

- wipe and clean reinstall of Windows - this will help to rule out compatibility and low-level drivers


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 metal1718

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Posted 07 February 2017 - 09:06 AM

No, I missed those. I'll get on them and get back to you.



#10 metal1718

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Posted 07 February 2017 - 07:20 PM

Furmark score was: 3093 points for the 1080p option. Max GPU temp was: 78 C. Seems a little high, but well below 90. I'll clean it anyway.

 

Min FPS was 51. Max was 53.






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