I have a problem with an ASUS windows 10 laptop. It has a Realteck HD audio soundcard/driver which on 2 occasions in the last month has become spontaneously disabled. All sound stops working suddenly, the volume control no longer displays the sound card name and the driver disapears from the list of playback devices. However when i go into device manager the sound card and its driver is there and up to date.
The only way to fix it is to reboot the machine and allow windows to run a troubleshooter scan which seems to get the sound back, although it does throw up a message about sound enhancements interfering with the sound in some way but i dont understand why/how.
Seems a complete mystery as to why this is happening, its as if something on the machine is turning the sound off at random. Windows is up to date, security seems fine and the machine is regularly scanned for spyware/malware. Any ideas what could be causing this problem? Happy to supply more information if this helps.