Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer hangs and then shuts down when going into sleep or hibernate


  • Please log in to reply
3 replies to this topic

#1 Rus1

Rus1

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:20 PM

Posted 30 January 2017 - 04:00 AM

Hi,

 

Around a week ago I noticed that whenever I am away from my laptop for a long time or when I close the lid, it shuts down loosing all work that I was doing. I had this laptop for around 10 months now and it worked fine all the time, it used to hibernate and when I come back, all my work was there for me to continue. I tried analyzing memory dump file and upgrading all drivers, but still couldn't resolve it. I have attached 2 zip files as requested, also below are answers to requested questions and  output or memory dump. Memory dump suggests that driver prevents system from going to sleep/hibernate mode, but I couldn't figure out which one. Please help me as this driving me nuts, laptops performs well otherwise.

 

· OS - Windows 10 Pro
· 64 bit
· Vista 8.0
· OEM, later upgraded to Win 10 Pro
· bought around April 2016
· Upgraded to Win 10 Pro almost a week after buying laptop (April 2016)

· Intel i7
· AMD Radeon R7 M270

· Dell
· Inspiron 7548
· Laptop

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, ffffab88fdb37940, ffff950033cb8960, ffffab89056eb590}

Page 3ff6b0 not present in the dump file. Type ".hh dbgerr004" for details
Page 3ff6b0 not present in the dump file. Type ".hh dbgerr004" for details
Page 3972 not present in the dump file. Type ".hh dbgerr004" for details
Page 3972 not present in the dump file. Type ".hh dbgerr004" for details
Implicit thread is now ffffab88`fef9d040
Probably caused by : ndis.sys ( ndis!ndisMPauseMiniportInner+6245 )

Followup:     MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffab88fdb37940, Physical Device Object of the stack
Arg3: ffff950033cb8960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffab89056eb590, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffab88`fef9d040

DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  14393.693.amd64fre.rs1_release.161220-1747

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Inspiron 7548

SYSTEM_SKU:  066F

SYSTEM_VERSION:  A07

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  A07

BIOS_DATE:  03/17/2016

BASEBOARD_MANUFACTURER:  Dell Inc.

DUMP_TYPE:  1

BUGCHECK_P1: 3

BUGCHECK_P2: ffffab88fdb37940

BUGCHECK_P3: ffff950033cb8960

BUGCHECK_P4: ffffab89056eb590

DRVPOWERSTATE_SUBCODE:  3

FAULTING_THREAD:  fef9d040

CPU_COUNT: 4

CPU_MHZ: 95a

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3d

CPU_STEPPING: 4

CPU_MICROCODE: 6,3d,4,0 (F,M,S,R)  SIG: 1F'00000000 (cache) 1F'00000000 (init)

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_SESSION_HOST:  R

ANALYSIS_SESSION_TIME:  01-30-2017 14:53:02.0425

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER:  from fffff80238adbf5c to fffff80238bc5506

STACK_TEXT:  
ffff9500`3ba6f1d0 fffff802`38adbf5c : ffff1f42`6bdcf461 fffff802`00000000 00000000`00000000 fffff802`38c9ecbf : nt!KiSwapContext+0x76
ffff9500`3ba6f310 fffff802`38adb9ff : ffffab89`024761a0 fffff802`38ae5f3e 00000000`00000000 fffff4fa`7d32a000 : nt!KiSwapThread+0x17c
ffff9500`3ba6f3c0 fffff802`38add7c7 : ffff9500`00000000 fffff802`391790bd fffff805`03a9c000 00000000`00000000 : nt!KiCommitThreadWait+0x14f
ffff9500`3ba6f460 fffff802`391893e6 : ffff9500`3ba6f5d0 00000000`00000000 00000000`00000000 fffff802`00000000 : nt!KeWaitForSingleObject+0x377
ffff9500`3ba6f510 fffff802`391889c2 : ffff9500`3ba6f5d0 ffffab89`024761a0 ffff9500`3ba6f600 ffffab89`024775f8 : nt!ViKeWaitForSingleObjectCommon+0x92
ffff9500`3ba6f560 fffff805`03b01015 : ffff9500`3ba6f5d0 ffffab89`024761a0 00000000`0000001a fffff802`38acb900 : nt!VerifierKeWaitForSingleObject+0x1e
ffff9500`3ba6f5a0 fffff805`03ab6020 : ffffab89`02476100 00000000`00000000 00000000`00000000 00000000`000013d0 : ndis!ndisMPauseMiniportInner+0x6245
ffff9500`3ba6f610 fffff805`03ab591f : ffffab89`024775f8 ffffab89`024775f8 ffffab89`02477670 ffffab89`024761a0 : ndis!Ndis::BindEngine::Iterate+0x67c
ffff9500`3ba6f810 fffff805`03ab5870 : ffffab89`024775f8 00000000`00000020 00000000`00000000 ffff9500`3ba6f890 : ndis!Ndis::BindEngine::UpdateBindings+0x7b
ffff9500`3ba6f840 fffff805`03ab56b3 : ffffab89`024775f8 00000000`00000004 00000000`00000000 00000000`00000020 : ndis!Ndis::BindEngine::DispatchPendingWork+0x44
ffff9500`3ba6f870 fffff805`03aad808 : ffffab89`024761a0 ffffab89`024761a0 ffffab89`056eb2f0 fffff802`38ae9d49 : ndis!Ndis::BindEngine::ApplyBindChanges+0x33
ffff9500`3ba6f8c0 fffff805`03a21450 : fffff18a`936aef30 ffffab89`024761a0 00000000`00000004 00000000`00000004 : ndis!ndisIssueNetEventSetPowerEvent+0x60
ffff9500`3ba6f9c0 fffff805`03aad46d : ffffab89`024761a0 00000000`00000004 00000000`00000000 ffffab88`fda5dd10 : ndis!ndisPrepForLowPower+0x38
ffff9500`3ba6fa90 fffff805`03aad342 : 00000000`00000000 00000000`00000004 ffffab89`056eb590 ffffab89`024761a0 : ndis!ndisSetSystemPower+0x129
ffff9500`3ba6fb10 fffff805`03a2fc28 : ffffab89`056eb590 ffffab88`fdb37940 ffffab89`056eb6a8 ffffab89`02476050 : ndis!ndisSetPower+0x96
ffff9500`3ba6fb40 fffff802`38b901c2 : ffffab88`fef9d040 ffff9500`3ba6fbf0 fffff802`38d76600 ffffab89`02476050 : ndis!ndisPowerDispatch+0xa8
ffff9500`3ba6fb70 fffff802`38a78729 : ffffffff`fa0a1f00 fffff802`38b8ffe4 ffffab89`029fe120 00000000`00000222 : nt!PopIrpWorker+0x1de
ffff9500`3ba6fc10 fffff802`38bc5bb6 : ffff9500`33ba7180 ffffab88`fef9d040 fffff802`38a786e8 abababab`abababab : nt!PspSystemThreadStartup+0x41
ffff9500`3ba6fc60 00000000`00000000 : ffff9500`3ba70000 ffff9500`3ba6a000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .thread 0xffffab88fef9d040 ; kb

THREAD_SHA1_HASH_MOD_FUNC:  27608f257c1479eb0977e19eea98d0ac98aea01a

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  a762ac3fb004429f66cbbf1e8f3128233c1cee4e

THREAD_SHA1_HASH_MOD:  1d8225748288eb216fa61d3fb8f8a3431d124efe

FOLLOWUP_IP:
ndis!ndisMPauseMiniportInner+6245
fffff805`03b01015 90              nop

FAULT_INSTR_CODE:  9edbe990

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  ndis!ndisMPauseMiniportInner+6245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ndis

IMAGE_NAME:  ndis.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  57f4c58d

BUCKET_ID_FUNC_OFFSET:  6245

FAILURE_BUCKET_ID:  0x9F_VRF_3_POWER_DOWN_ndis!ndisMPauseMiniportInner

BUCKET_ID:  0x9F_VRF_3_POWER_DOWN_ndis!ndisMPauseMiniportInner

PRIMARY_PROBLEM_CLASS:  0x9F_VRF_3_POWER_DOWN_ndis!ndisMPauseMiniportInner

TARGET_TIME:  2017-01-30T08:25:49.000Z

OSBUILD:  14393

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-12-21 12:50:57

BUILDDATESTAMP_STR:  161220-1747

BUILDLAB_STR:  rs1_release

BUILDOSVER_STR:  10.0.14393.693.amd64fre.rs1_release.161220-1747

ANALYSIS_SESSION_ELAPSED_TIME: 894

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_vrf_3_power_down_ndis!ndismpauseminiportinner

FAILURE_ID_HASH:  {024c506b-12e2-b1c4-7e60-ccfe329d293a}

 

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:20 PM

Posted 01 February 2017 - 07:19 AM

Most likely networking drivers.

Have you made any tweaks to the sleep/hibernate settings in poser options or in those areas available to the networking drivers?

 

Your UEFI/BIOS (version A07) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 6 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please ensure that Driver Verifier is turned off.

To do this, open verifier.exe and select "Delete existing settings", then click on "Finish"

Reboot for the changes to take effect.

 

This is an interesting set of memory dumps, as it blame Windows components almost exclusively.
As such, I'd suggest that getting ALL available Windows Updates in the first thing to do.

After that, I'd suggest updating all of your network drivers (wired, wireless, and bluetooth) like this:

- download a fresh copy of the latest, W10 compatible version

- uninstall the current version using Control Panel...Programs and Features

- install the freshly downloaded version.

 

It seems that you are using a USB to ethernet adapter.  Is this true?

Does your system have an ethernet port?

If so, what USB is it plugged into (USB 2/USB 3/USB C)?  Can you try it in a different port?

 

Intel Smart Connect is no longer supported in W10.
I'd suggest:

- uninstalling the Smart Connect software

- then go into your UEFI and disable that feature there.

 

You have a ctxusbm.sys drive installed.  It seems to be a part of a Citrix USB monitor and it dates from 2014

Please uninstall the Citrix software and see if that helps.  If needed, feel free to download a fresh copy of the latest compatible Citrix software from their website and install that.

 

Beyond that, if that doesn't stop them, I'd suggest testing with a Clean Boot to see if that stops the BSOD's

Here's the instructions for a clean boot:  Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Control Panel...Programs and Features).

Beyond all of this, there is a possibility of a hardware problem.
In short, if none of this stuff works, and the clean boot doesn't work - then we'll presume it's a hardware problem.

Have you run the built-in Dell diagnostics?  If not, please do so.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Jan 30 03:25:49.647 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\013017-13453-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:16:07.541
Probably caused by :ndis.sys ( ndis!ndisMPauseMiniportInner+6245 )
BugCheck 9F, {3, ffffab88fdb37940, ffff950033cb8960, ffffab89056eb590}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffab88fdb37940, Physical Device Object of the stack
Arg3: ffff950033cb8960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffab89056eb590, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_VRF_3_POWER_DOWN_ndis!ndisMPauseMiniportInner
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  A07
  BIOS Release Date             03/17/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7548
  Baseboard Product             [String Not Specified]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 30 02:46:33.868 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\013017-11140-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:07:07.714
Probably caused by :ndis.sys ( ndis!ndisMPauseMiniportInner+6245 )
BugCheck 9F, {3, ffffe2042ed9c660, ffffd2019d4f5960, ffffe20437a7bca0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe2042ed9c660, Physical Device Object of the stack
Arg3: ffffd2019d4f5960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe20437a7bca0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!ndisMPauseMiniportInner
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  A07
  BIOS Release Date             03/17/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7548
  Baseboard Product             [String Not Specified]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 30 01:20:47.972 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\013017-9671-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:06:06.818
Probably caused by :ndis.sys ( ndis!ndisMPauseMiniportInner+6245 )
BugCheck 9F, {3, ffff9a0a4a18d940, ffffc100909b2960, ffff9a0a514c8ca0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff9a0a4a18d940, Physical Device Object of the stack
Arg3: ffffc100909b2960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9a0a514c8ca0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!ndisMPauseMiniportInner
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  A07
  BIOS Release Date             03/17/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7548
  Baseboard Product             [String Not Specified]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jan 30 03:25:49.647 2017 (UTC - 5:00)**************************
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
ctxusbm.sys                 Thu Aug 14 03:46:47 2014 (53EC6967)
stdcfltn.sys                Thu Jan  8 21:01:11 2015 (54AF3667)
iaLPSS_GPIO.sys             Tue Feb 24 10:51:38 2015 (54EC9E0A)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
ST_Accel.sys                Wed Feb 25 02:07:47 2015 (54ED74C3)
FortiFilter.sys             Fri Jul 24 12:40:02 2015 (55B26A62)
atikmpag.sys                Thu Aug  6 21:13:22 2015 (55C40632)
atikmdag.sys                Thu Aug  6 21:37:05 2015 (55C40BC1)
ftvnic.sys                  Thu Aug 20 18:59:28 2015 (55D65BD0)
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)
RTKVHD64.sys                Tue Oct 27 10:17:41 2015 (562F8785)
pppop64.sys                 Tue Mar 22 18:01:28 2016 (56F1C0B8)
avnetflt.sys                Wed Mar 23 16:46:57 2016 (56F300C1)
iaStorA.sys                 Thu Apr 21 06:48:40 2016 (5718B008)
dptf_acpi.sys               Mon May 16 14:31:46 2016 (573A1212)
esif_lf.sys                 Mon May 16 14:31:57 2016 (573A121D)
igdkmd64.sys                Wed May 25 17:12:54 2016 (57461556)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
BthHfAud.sys                Fri Jul 15 22:18:21 2016 (5789996D)
BthA2DP.sys                 Thu Sep 15 12:41:53 2016 (57DACF51)
TeeDriverW8x64.sys          Thu Sep 15 13:08:03 2016 (57DAD573)
Netwtw02.sys                Sun Oct  9 11:48:36 2016 (57FA66D4)
avipbb.sys                  Mon Oct 17 05:01:27 2016 (58049367)
avgntflt.sys                Mon Oct 17 09:02:38 2016 (5804CBEE)
ibtusb.sys                  Mon Nov 14 19:28:50 2016 (582A56C2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 30 01:20:47.972 2017 (UTC - 5:00)**************************
dptf_acpi.sys               Thu Aug  7 14:24:51 2014 (53E3C473)
esif_lf.sys                 Thu Aug  7 14:25:05 2014 (53E3C481)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
Netwtw02.sys                Tue Jan  5 04:28:43 2016 (568B8CCB)
ibtusb.sys                  Tue Mar 15 15:10:12 2016 (56E85E14)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 29 10:15:48.321 2017 (UTC - 5:00)**************************
vpnva64-6.sys               Wed Feb 26 11:46:48 2014 (530E1A78)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 26 05:19:19.666 2017 (UTC - 5:00)**************************
igdkmd64.sys                Thu Oct  1 14:35:51 2015 (560D7D07)


http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
http://www.carrona.org/drivers/driver.php?id=FortiFilter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ftvnic.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=pppop64.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=Netwtw02.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Netwtw02.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=vpnva64-6.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Rus1

Rus1
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:20 PM

Posted 01 February 2017 - 11:47 AM

Hi usasma,

 

Thanks a lot for looking into my problem, really appreciate it!

 

I followed your suggestions and here is what I did and found so far:

- I have made changes to timeouts when laptop goes to sleep or hibernate, but I reset those back default values already.

- BIOS is already latest software installed

- There are no more Windows Updates available for my system, I checked several times, so not sure why my system is missing hotfixes. I ran Windows Update troubleshooter, it did fix several items but still no updates available. Last update was installed around a week ago and was Update for Windows 10 Version 1607 for x64-based Systems (KB3211320)

- Turned off Driver Verifier

- I have re-installed all network drivers as you suggested with downloaded versions from Dell support site

- Laptop doesn't have ethernet port, so I bought USB to ethernet connector but I am not using it. I bought it just in case I will need it, but 100% of the time I am using Wi-Fi connection. I have un-installed software for that connector anyway.

- Disabled Smart Connect support in UEFI settings, but I couldn't find software for Intel Smart Connect installed

- I tried uninstalling Citrix software, but it failed, please see log file attached.

 

So far trying all steps above didn't resolve the problem, laptop still crashes when trying to go to Sleep or Shutdown.

 

- Booted into Clean Boot but problem still exists. I tried booting into Safe mode without networking and laptop goes to sleep successfully. I rebooted into Safe mode with Networking support and problem re-appears. So problem with network drivers seems to be correct.

- Dell built-in diagnostics doesn't find any problem, it offers to restore to factory default installation, but I rather not do that.

 

I will try to re-install all network drivers again. In the  meantime if you have any other suggestions, please let me know and thanks again for your help.

 

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:20 PM

Posted 02 February 2017 - 10:07 AM

Hotfixes contain multiple updates.  Each system is different, so they don't need the same number of updates.

Currently, I point at anything under 7 updates for W10 - build 14393, but that doesn't mean that you're missing anything.  It's just the cutoff point that I use in order to be sure the system is fully updated.

 

In most cases the USB to ethernet adapter doesn't need special drivers installed.

And, on at least one occasion at work, the installed drivers caused problems that could only be resolved by uninstalling that software.

We use these adapters at work without drivers on a regular basis - and don't have problems with them.

Finally, FYI, my wife has a Dell with no ethernet port and we use the USB to ethernet adapter on it permanently - without adding drivers and without any problems.

 

Something to try:

- disable the wifi and use the USB to ethernet (don't install drivers for it).  With the wifi disabled, can the system sleep/hibernate?

- then try it with the wifi and disable the USB to ethernet (leave it plugged in).  Can the system sleep/hibernate?

 

Let us know how that works out and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users