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Getting BSOD caused by ntoskrnl.exe & ntkrnlmp.exe


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#1 JinwenLok

JinwenLok

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Posted 30 January 2017 - 12:12 AM

It only happens every time I play CS:GO. Your help is appreciated in solving this problem, thank you :)

 

· OS - Microsoft Windows 10 Home

· system type - 64-bit Operating System, x64-based processor 
· Original installed OS - Microsoft Windows 10 version 1607 (OS build 14393.693)
· OS - OEM version (came pre-installed on system) 
· Age of system (hardware) - 1
· Age of OS installation - x

· CPU
· Video Card - NVIDIA GeForce 940M
· MotherBoard - laptop
· Power Supply - laptop

· System Manufacturer
· Exact model number - X556U

· Laptop 

Attached Files



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#2 usasma

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Posted 31 January 2017 - 08:33 AM

Your UEFI/BIOS (version X556UB.205) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There are traces of PuP's on your system.  I'd suggest first posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

A BSOD listed in the WER section of the MSINFO32 report blames asussgdrv.sys - an Asus filter driver (I suspect it's associated with an Asus mouse.

Please uninstall the Asus mouse software and see if that helps.  If it does, then try installing a fresh copy of the mouse software to see if that works without causing BSOD's

 

The memory dump that I analyzed is one that is sometimes known to be due to hardware problems.
As such, please start with these free hardware diagnostics:  http;//www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results

 

In the event that ALL of the hardware diagnostics pass, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Jan 29 22:01:49.975 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\013017-34812-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:8 days 1:33:03.706
Probably caused by :memory_corruption
BugCheck A, {28, 2, 0, fffff803acf94759}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803acf94759, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6200U CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2400
  BIOS Version                  X556UB.205
  BIOS Release Date             08/28/2015
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X556UB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jan 29 22:01:49.975 2017 (UTC - 5:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
AiCharger.sys               Fri Feb 13 03:06:37 2015 (54DDB08D)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
RtsUer.sys                  Mon May 11 03:10:15 2015 (555055D7)
AsHIDSwitch64.sys           Mon May 11 04:21:36 2015 (55506690)
AsusSGDrv.sys               Thu Jun 18 05:07:31 2015 (55828A53)
rt640x64.sys                Thu Jul  9 02:30:41 2015 (559E1511)
iaStorA.sys                 Mon Jul 27 05:26:48 2015 (55B5F958)
btfilter.sys                Tue Jul 28 04:11:44 2015 (55B73940)
RTKVHD64.sys                Tue Jul 28 08:38:18 2015 (55B777BA)
TeeDriverW8x64.sys          Tue Jul 28 13:35:42 2015 (55B7BD6E)
dptf_acpi.sys               Fri Aug  7 13:44:56 2015 (55C4EE98)
dptf_cpu.sys                Fri Aug  7 13:44:57 2015 (55C4EE99)
esif_lf.sys                 Fri Aug  7 13:45:13 2015 (55C4EEA9)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
iaLPSS2i_I2C.sys            Wed Mar  2 21:06:42 2016 (56D79C32)
mfehidk.sys                 Fri Apr 22 11:57:19 2016 (571A49DF)
mfewfpk.sys                 Fri Apr 22 11:57:37 2016 (571A49F1)
mfeavfk.sys                 Fri Apr 22 11:59:02 2016 (571A4A46)
mfeaack.sys                 Fri Apr 22 12:03:01 2016 (571A4B35)
mfesapsn.sys                Mon May 30 14:38:04 2016 (574C888C)
rzendpt.sys                 Wed Jun 15 23:43:23 2016 (5762205B)
rzudd.sys                   Wed Jun 15 23:43:26 2016 (5762205E)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
mfencbdc.sys                Thu Sep  1 15:16:21 2016 (57C87E85)
mfehidk01.sys               Wed Sep  7 11:48:19 2016 (57D036C3)
mfeavfk01.sys               Wed Sep  7 11:50:14 2016 (57D03736)
mfefirek.sys                Wed Sep  7 11:52:03 2016 (57D037A3)
cfwids.sys                  Wed Sep  7 11:53:01 2016 (57D037DD)
mfeaack01.sys               Wed Sep  7 11:55:50 2016 (57D03886)
mfeplk.sys                  Wed Sep  7 11:55:54 2016 (57D0388A)
IntcDAud.sys                Tue Oct  4 23:09:30 2016 (57F46EEA)
igdkmd64.sys                Fri Nov 11 14:21:37 2016 (58261A41)
nvvad64v.sys                Mon Dec 19 00:50:05 2016 (5857750D)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvlddmkm.sys                Fri Jan 20 08:29:59 2017 (588210D7)


http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
AsusSGDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk01.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk01.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
mfeaack01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mfeplk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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