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Computer Freeze Randomly


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#1 nongmookub

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Posted 29 January 2017 - 09:45 PM

Hello

 

My Desktop computer is freezing randomly and the screen goes blank when this happens I also hear a noise through the speakers..I could be on the Internet, it could be when I just logged in, not doing anything if I don’t touch a think eventually it will happen. I then have to reset the computer from the button on the tower and it may take several attempts for Windows to finally load and no sooner have I got it to load it freezes again.

 

I have recently replaced the hard drive however this was happening before that and I am thinking it could be either the motherboard or the RAM starting to fail.  The computer is Approx 5 years old.  

 

I checked the Event log for errors and am constantly getting a Kernel Power Critical Error Event ID 41 Task Cat. 63

 

 

SPECS:

 

I am running Windows 10 Pro 64 Bit

Intel ® Core ™ i7 CPU 870@ 2.93 GHz

4 GB RAM

 

If anyone can share their ideas with me that would be good.

 



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#2 usasma

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Posted 31 January 2017 - 07:47 AM

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If that doesn't find anything, then let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 nongmookub

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Posted 31 January 2017 - 06:07 PM

Hello,

 

First off thanks for your reply and time to help me out it is much appreciated..

 

1/ I have run the Memory Test from the link http://www.carrona.org/hwdiag.html.  It has found no errors after 3 passes.  I have attached screen shot for your viewing.

 

2/ I then ran the Sysnative BSOD Dump + System File Collection App as instructed from http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

3/  I have Zip the file from Event Viewer and attached the files

 

4/  I have also downloaded the fan temp app and attached uploaded the report.

 

All files have been uploaded to drop box  https://www.dropbox.com/sh/mezluilt1pxlfvy/AADjSNTh-keFCi2M0Z87l6aSa?dl=0

 

Thanks again for your help!!!

 

:)



#4 usasma

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Posted 02 February 2017 - 09:28 AM

Please run the rest of the hardware diagnostics.  There are 7 sets of tests:

- antivirus (i'm not really concerned with this unless you might be infected)

- MemTest (which you ran)

- hard drive diagnostics

- Furmark

- Prime95 Blend Test

- other Video tests (there's 3 or 4 there)

- CPU test

 

Your UEFI/BIOS (version F11) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

The BIOS is very old an may not be compatible w/W10 - but the only way to tell is to install the older version of Windows and see if the error returns (a lot of work).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 nongmookub

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Posted 06 February 2017 - 06:26 PM

Thanks, I didn't realise there were more tests.. I am performing them now although as you know each test is pretty slow  I have done the Furmark test  the Temp did not get over 73 degree,  I stopped this test after 20 minutes as the temp had not changed for about 10 minutes.

 

I am currently performing the Prime92 tests..

 

Hope to have more back soon.  :)



#6 nongmookub

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Posted 07 February 2017 - 04:30 AM

Hello again

 

Tests so far performed in addition to the above already stated:

 

1/ FURMARK - Nil errors after 20 minutes temp did not increase more than 73 degree  - Screen shot uploaded to Dropbox

2/ PRIME92 - Nil Errors - Log uploaded to Dropbox

3/ Crucial SSD only installed last year - I cannot find a scanner for it from the crucial website, the problem I am having was happening when prior to me installing this drive.  I by the person was told by the person I took the PC it was my hard drive, being the Western Digital drive, I brought the SSD and he installed it and am using that as my main hard drive.  He left the WD drive still installed although I do not use any of the data on it as I have it all backed up onto other drives.  Obviously the problem continues to happen after the SSD was installed.  So I am pretty positive it isn't anything to do with this drive though if you would like me to scan it I will, what program should I use?

4/ Western Digital HDD scan on drive passed both Quick and Extended tests - screen shops uploaded to Dropbox.

5/ VMT Memory test passed nil errors – Log uploaded to Dropbox

6/ I ran a online malware scan just so it is done, I usually run Kaspersky for protection.  The scanner came up with 10 items though I think they are minor I have uploaded the log to Dropbox.

7/ I have tried using the Intel Scanner from the link http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792&keyword=%22cpu+stress+test%22&DownloadType=Utilities%2c+Tools+and+Examples&lang=eng

Though it doesn’t run, I uninstalled it and re-installed it but no luck. I have also tried a couple of the other links and I get warnings so wanted to make sure its ok to run?

8/   The computer is not over clocked, and I have uninstalled MSI Afterburner and Riva Tuner... These programs were installed after reading another forum to try to fix my problem.

9/   I have tried to find an update for the motherboard though the last driver release on the website was on the 25/10/25 and it says it is for Windows XP though I am using Windows 10 64 bit... So do not know whether i have this update already or should attempt to download...What do you think?

 

Funny enough today when I started the PC it booted into Windows and after a couple of minutes did its usual think and froze.. I restarted it and it has been up and running while I performed all the tests etc...  Ita about 10 hours so far without freezing that is unheard of!!!


Edited by nongmookub, 07 February 2017 - 04:32 AM.


#7 usasma

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Posted 07 February 2017 - 08:57 AM

If unable to find a problem here, you may have to revert to W7 or earlier in order to test the system for compatibility issues.

If the system doesn't have the freezing problems with W7, then it may be incompatible w/W10

Before doing this, you may want to do a clean install of W10 (with no extra stuff installed).

If it doesn't freeze then, you can try installing our programs until you find a freeze happening.
Do not install old stuff from CD's - only use the latest downloads from the manfacturer's website.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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