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Windows 10 Machine Crashes Overnight (BSOD)


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#1 islanders91

islanders91

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Posted 29 January 2017 - 06:20 PM

· OS - Windows 8.1, 8, 7, Vista ?

Windows 10
· x86 (32-bit) or x64 ?

64-bit
· What was original installed OS on system?

Windows 10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

Retail
· Age of system (hardware)

14 months
· Age of OS installation - have you re-installed the OS?
14 months
· CPU

i5-6600k
· Video Card

AMD Radeon R9 380
· MotherBoard - (if NOT a laptop)

Gigabyte Z170-HD3P
· Power Supply - brand & wattage (skip if laptop)
EVGA SUPERNOVA G2 550W
· System Manufacturer

Custom built
· Exact model number (if laptop, check label on bottom)
N/A
· Laptop or Desktop?

Desktop

 

In the past week or so, my computer has restarted by itself four times overnight.  I know BSODs have occurred because there are minidump files available for those four nights.  The dumps seem to blame ntkrnlmp.exe (DRIVER_IRQL_NOT_LESS_OR_EQUAL) so it's probably some 3rd party driver causing the issues.  I have since enabled driver verifier for all non-Microsoft drivers using the tutorial here but have not experienced any BSODs yet.

 

Any help would be very appreciated.  Thank you!

Attached Files


Edited by islanders91, 29 January 2017 - 06:39 PM.


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 31 January 2017 - 07:41 AM

Your UEFI/BIOS (version F20) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has about 4% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Many more LiveKernelEvents (~70) than BSOD (32) events in the WER section of the MSINFO32 report

This is often a sign of a possible hardware problem.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.

 

Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Please uninstall TrueCrypt.  It's driver dates from 2012 and it's no longer being supported/updated (so it likely has security vulnerabilities - see this link:  http://truecrypt.sourceforge.net/ )

 

Please uninstall the ManyCam software.  It's microphone driver dates from 2013 and it's webcam driver dates from 2014

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Jan 29 12:35:44.519 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012917-4187-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 17:50:57.140
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+247 )
BugCheck D1, {0, d, 8, 0}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_nt!KiPageFault
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  F20
  BIOS Release Date             11/04/2016
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170-HD3P
  Baseboard Product             Z170-HD3P-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 28 18:29:19.078 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012817-7468-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:2 days 3:54:00.476
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+247 )
BugCheck D1, {0, d, 8, 0}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_nt!KiPageFault
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  F20
  BIOS Release Date             11/04/2016
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170-HD3P
  Baseboard Product             Z170-HD3P-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 26 14:34:35.716 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012617-12390-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:2 days 8:42:58.467
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+247 )
BugCheck D1, {0, d, 8, 0}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_nt!KiPageFault
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  F20
  BIOS Release Date             11/04/2016
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170-HD3P
  Baseboard Product             Z170-HD3P-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jan 29 12:35:44.519 2017 (UTC - 5:00)**************************
truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
mcaudrv_x64.sys             Wed Dec  4 02:12:31 2013 (529ED5DF)
mcvidrv.sys                 Thu Oct 23 03:26:32 2014 (5448ADA8)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
RTKVHD64.sys                Tue Jul  7 07:13:02 2015 (559BB43E)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
mt7612US.sys                Wed Dec  9 01:44:11 2015 (5667CDBB)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
VBoxNetAdp6.sys             Thu Apr 28 09:04:58 2016 (57220A7A)
VBoxNetLwf.sys              Thu Apr 28 09:04:58 2016 (57220A7A)
VBoxUSBMon.sys              Thu Apr 28 09:04:58 2016 (57220A7A)
VBoxDrv.sys                 Thu Apr 28 09:05:52 2016 (57220AB0)
BstkDrv.sys                 Mon Jul 11 09:56:15 2016 (5783A57F)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
DevAuthE.sys                Fri Jul 15 22:29:16 2016 (57899BFC)
HD-Hypervisor-amd64.sys     Wed Aug  3 00:25:02 2016 (57A1721E)
LeapdroidVMDrv.sys          Thu Aug  4 22:53:44 2016 (57A3FFB8)
amdacpksd.sys               Thu Aug 11 04:33:48 2016 (57AC386C)
xboxgip.sys                 Fri Nov 11 04:26:51 2016 (58258EDB)
AtihdWT6.sys                Thu Dec  8 12:20:20 2016 (58499654)
atikmpag.sys                Fri Jan 13 10:58:02 2017 (5878F90A)
atikmdag.sys                Fri Jan 13 11:20:12 2017 (5878FE3C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 28 18:29:19.078 2017 (UTC - 5:00)**************************
exfat.SYS                   Fri Jul 15 22:20:44 2016 (578999FC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 24 23:59:32.117 2016 (UTC - 5:00)**************************
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
atikmpag.sys                Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                Fri Sep 16 15:12:45 2016 (57DC442D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 14 19:30:21.682 2016 (UTC - 5:00)**************************
xboxgip.sys                 Fri Oct 14 23:58:34 2016 (5801A96A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  8 17:20:18.925 2016 (UTC - 5:00)**************************
000.fcl                     Tue Sep  1 02:15:20 2015 (55E54278)
BstkDD2R0.r0                Mon Jul 11 09:46:55 2016 (5783A34F)
BstkDDR0.r0                 Mon Jul 11 09:46:55 2016 (5783A34F)
BstkVMMR0.r0                Mon Jul 11 09:56:26 2016 (5783A58A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 17 01:56:18.745 2016 (UTC - 5:00)**************************
xinputhid.sys               Sat Aug 20 01:20:50 2016 (57B7E8B2)

http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
http://www.carrona.org/drivers/driver.php?id=mcaudrv_x64.sys
http://www.carrona.org/drivers/driver.php?id=mcvidrv.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
mt7612US.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
BstkDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=DevAuthE.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
LeapdroidVMDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=xboxgip.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=xboxgip.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
BstkDD2R0.r0 - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
BstkDDR0.r0 - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
BstkVMMR0.r0 - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
xinputhid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


Edited by usasma, 31 January 2017 - 07:42 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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