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HijackThis Log: Please help Diagnose


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#1 kaieap_us

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Posted 29 January 2017 - 01:39 PM

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 10:15:16 AM, on 1/29/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.14393.0000)

FIREFOX: 51.0.1 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\avpui.exe
C:\Program Files (x86)\HitmanPro.Alert\hmpalert.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 1.0\ksdeui.exe
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\Administrator\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: ScriptInjectionPluginBrowserHelperObject - {2E38825B-8815-42CF-9126-C58BC28D4591} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\IEExt\ie_plugin.dll
O3 - Toolbar: Kaspersky Protection Toolbar - {093F479D-712E-46CD-9E06-62E734A05F68} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\IEExt\ie_plugin.dll
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'NETWORK SERVICE')
O4 - Global Startup: errorlog.txt
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Anti-Virus Service 17.0.0 (AVP17.0.0) - AO Kaspersky Lab - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HitmanPro Scheduler (HitmanProScheduler) - SurfRight B.V. - C:\Program Files\HitmanPro\hmpsched.exe
O23 - Service: HitmanPro.Alert service (hmpalertsvc) - SurfRight B.V. - C:\Program Files (x86)\HitmanPro.Alert\hmpalert.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: klvssbrigde64 - AO Kaspersky Lab - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\x64\vssbridge64.exe
O23 - Service: Kaspersky Secure Connection Service 1.0.0 (KSDE1.0.0) - AO Kaspersky Lab - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 1.0\ksde.exe
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA LocalSystem Container (NvContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
O23 - Service: NVIDIA NetworkService Container (NvContainerNetworkService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
O23 - Service: NVIDIA Telemetry Container (NvTelemetryContainer) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe,-1001 (Sense) - Unknown owner - C:\Program Files (x86)\Windows Defender Advanced Threat Protection\MsSense.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Virtual Disk (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9011 bytes
 



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#2 nasdaq

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Posted 30 January 2017 - 08:22 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs for my review.

Wait for further instructions.

===

p.s.
HijackThis is no longer supported and not ready for your Operating system.
I suggest your remove via the Control panel > Programs > Programs and Features.
Use the Farbar tool from now on to report problems.
<<<>>>

#3 kaieap_us

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Posted 30 January 2017 - 02:14 PM

Hello, Nasdaq! Thank you for replying and the help Much appreciated!

Btw this is seriously a fresh install of windows from a couple of days back, runs flawless then after couple of reboots it completely changes everything on its own.  It ran fine with previous windows before windows forced it to update,  if i go back it runs worse. But honestly I believe its all thru network I cant keep it where we set it up! Worst part is New PC's are now doing identical... so there all shutdown for repairs until I get it under control.  Any Help, advice is greatly appreciated.

Attached Files


Edited by kaieap_us, 30 January 2017 - 03:04 PM.


#4 nasdaq

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Posted 31 January 2017 - 08:53 AM

Nothing suspicious was found on your logs. This is just a normal cleanup.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\errorlog.txt [2017-01-17] ()
DeleteKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\errorlog.txt

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyclsid;
emptyffcache;
FFdefaults;
emptyiecache;
iedefaults;
emptychrcache;
CHRdefaults;
emptyalltemp;
emptyfolderscheck;delete
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.
===

--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or above, right-click the program file and select "Run as Administrator"
  • Accept the user agreements.
  • Execute the scan and wait until it has finished.
  • If a Windows opens to explain what [PUM's] are, read about it.
  • Click the RoguKiller icon on your taksbar to return to the report.
  • Click open the Report
  • Click Export TXT button
  • Save the file as ReportRogue.txt
  • Click the Remove button to delete the items in RED
  • Click Finish and close the program.
  • Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.
=======

Also, please provide an update on how the computer is behaving after running the above script.

#5 kaieap_us

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Posted 02 February 2017 - 11:47 AM

Hi nasdaq!
So here are the results and about RogueKiller before you had mentioned to run a scan i had already not knowing had ran a couple of times few days before I came in contact with you, for some strange reason those logs are gone. But i did run all scans as you mentioned in current steps results are provided. Also after the running that script pc seems to be running better only problems im having is when windows updates and ask to restart it updates, installs, restarts and after that restart it reverts the update with an error then reboots again never updating anything. Not sure whats going on with that, but PC is performing much better than before this process. So thank you for you're  help appreciate very much! :)

Attached Files



#6 nasdaq

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Posted 02 February 2017 - 02:40 PM



Is this the type of Microsoft Update problems you are having?
http://www.ghacks.net/2016/09/30/cumulative-windows-10-update-kb3194496-installation-issues/

The event manager may show the error code 0x800F0922 if you look it up.


Lets check the Event log.

Check mark the following boxes:
  • List last 10 Event Viewer log
  • Click Go and copy/paste the log (MTB.txt) into your next post.
  • Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


#7 nasdaq

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Posted 08 February 2017 - 10:35 AM

Are you still with me?

#8 kaieap_us

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Posted 09 February 2017 - 04:56 PM

Hi nasdaq,

Yes I'm still here, so I've been having connection problems kinda weird cause wont let me log in on some devices, but desktop was fine my son used it the last couple of days while I was away all he used was steam.

I checked connections on my iPad and says I'm running 3 Ethernet connections witch made no sense, I only run current desktop on Ethernet also NetAdapterRepair 1.2 from Bleeping Computer say's it's using (Ethernet,Ethernet 2, Ethernet 3 & Loop back Pseudo-Interface 1). I have no knowledge of Networking so i cant explain all these connections.

I will provide the logs for NetAdaterRepair and MTB, Windows Update event logs and yes after reviewing that event log im getting that exact error (0x800F0922). BTW this windows update pop's notification saying it installed witch is incorrect keeps repeatedly trying to install.

Thanks again for you're help and patience nasdaq,very much appreciated.

 

 

 

 

 

Attached Files



#9 nasdaq

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Posted 10 February 2017 - 09:38 AM

Microsoft launched a Windows error code troubleshooting site.
Now you can finally get an answer on those strange error codes

https://support.microsoft.com/en-gb/help/10164/fix-windows-update-errors


It supports Windows 7, Windows 8.1 and Windows 10. The site offers different options based on the operating system you select.

If you select Windows 10, you will be asked to download the Windows Update Troubleshooter and run it. For Windows 8.1 and Windows 7 users, you get different troubleshooters for their respective operating systems.

Some of the repair options provided by the tool:

Do the repair on these options one at a time.

Repair Windows Update Database corruption.
Repair Windows update components.
Fix improperly configured security settings, or missing settings.
Check for missing or corrupt files.
Fix service registration is missing or corrupt.


When completed restart the computer normallly.

Let me know if the error persists.

Source:
http://www.networkworld.com/article/3152602/windows/microsoft-launches-a-windows-error-code-troubleshooting-site.html

Edited by nasdaq, 15 February 2017 - 01:43 PM.


#10 kaieap_us

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Posted 15 February 2017 - 12:12 PM

Hi nasdaq!

So I've done all steps and tried repairs and still no success. I tried installing them thru windows updates and windows offline, tried trouble shooting the error codes seems like my windows DISM errors just cant seem to repair the image. At this point I might just reset again, but I'll wait for you're reply first.

I will provide the DISM log attached.

Thanks again.

Attached Files


Edited by kaieap_us, 15 February 2017 - 12:13 PM.


#11 nasdaq

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Posted 15 February 2017 - 01:52 PM


Navigate to this page.
https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/

Run the SFC Command to Repair System Files

If the problem persists execute this command and suggested in the article.

DISM /Online /Cleanup-Image /RestoreHealth
===

Other options on the page.
Try a System Restore or System Reset Next

or

On Windows 8 and 10, you can perform a “Reset this PC”

If at any time you need advice on how to procees please ask.

#12 nasdaq

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Posted 21 February 2017 - 08:35 AM

Are you still with me?

#13 kaieap_us

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Posted 21 February 2017 - 07:22 PM

Hi nasdaq,

Yes I'm still here and so I tried several steps before I reset again, here's what i tried.

Troubleshooted:

Error: 0x800f0806
Error: 0x800f081f
Error: 0x80042308
Error: 0x80070570
Error: 0x80242008
Error: 0x80070015

 

DISM scan and restore steps:

sfc /scannow

 

dism /online /cleanup-image /scanhealth

dism /online /cleanup-image /checkhealth

dism /online /cleanup-image /restorehealth

 

Creating new account, clean boot. Still nothing same thing, pc giving same errors and windows wont update, I noticed PC's unusual behavior so I ran adwcleaner and Rougekiller here are the logs.

 

I will reset by the morning and notify you first thing in the morning thanks again nasdaq for taking the time to help much appreciated.

Attached Files



#14 nasdaq

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Posted 22 February 2017 - 09:40 AM

We will check your BIOS and Master boot record.

Read carefully and follow these steps.
TDSS
  • Download TDSSKiller and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application.
  • Then click on Start Scan.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.

    TDSSKillerSuspicious-1.png
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • Important: Do NOT change the default action on your own unless instructed by a malware Helper! Doing so may render your computer unbootable.
    TDSSKillerMal-1.png
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.

    TDSSKillerCompleted.png
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
===

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it.
aswMBRScan.gif
  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please paste the contents of that log in your next reply.
  • There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.
    ===

    Wait for further instructions.

    ===


    p.s.
    If you use a CD emulator disable it.

    Disable the CD emulators....

    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

    Do not re-enable these drivers until otherwise instructed. Or when this computer is clean.

    HOW TO: Enable the CD Emulators... < restore only when we are finished.

    To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

    Your Emulation drivers are now re-enabled.
    ===


#15 kaieap_us

kaieap_us
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Posted 22 February 2017 - 01:39 PM

Goodmorning nasdaq.

Okay so here's the scan logs from this morning.

nothing from aswMBR.

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