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IE trying to hijack my browser


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#1 Lermanuel

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Posted 29 January 2017 - 10:22 AM

I have been using Firefox exclusively for years. I opened one of my folders and suddenly a window appeared from IE which asks me to choose 2 options related using IE as my browser. Apparently I am not allowed to exit the window without accepting IE as my browser. Nor can I access or close the folder with the popup over it. At some point in my efforts to dispose of the window, a Dell page appeared also. IE is now on my task bar. I opened my task manager, but find no option to close the IE popup. I want to entirely remove and block IE from my computer. What can I do?



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#2 buddy215

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Posted 29 January 2017 - 11:22 AM

There was a recent Firefox update to 51.0.1 that may have caused what is happening. It could also be some adware or malware, too.

 

Has Firefox updated to the latest version? Click on Help > Which version is Firefox?

 

Have you tried confirming that Firefox is the default browser? Click on Tools > Options > General > Confirm box is checked

 

Have you tried to scan for adware and malware? If so, what programs did you use?


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#3 hamluis

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Posted 29 January 2017 - 11:30 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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