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Windows Slowdown, McAfee Virus Scan locks up


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10 replies to this topic

#1 skeev88

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Posted 28 January 2017 - 09:38 PM

I'm attempting to diagnose and fix my parents computer.  The story, as I am told, was that my father fell for one of those bogus clickbait sites similar to one of those "You won't believe how badly these actors have aged" links when they were hit with a pop up that locked up the computer, after not being able to close it they turned the power off.  They didn't seem to have a problem until a few days later when an AT&T tech came to upgrade their DSL service to Uverse and he installed AT&T's Internet Security Suite Powered by McAfee which came free with the upgrade.  After that they began experiencing hang-ups and slowdowns in Windows.  Not knowing if the issue is related to the installation of this software or the initial clickbait site I tried to run a scan with McAfee to see what it would do.  The scan seems to get hung up at 98%, first on a file called "acctress.dll" and at the moment "WdacWmuProv.dll", and when it does the computer starts to get very slow and glitchy and McAfee's scan is impossible to cancel or fully close.  Not sure if those files are the issue or the McAfee that was installed.  Too be honest, the McAfee as a whole seems buggy, but that could also be malware from the clickbait site.  So I'm not which is at fault.

 

The computer is running Windows 8.1, Processor is Intel® Pentium® CPU G3220T @ 2.60 GHz, RAM 4.00GB, 64-Bit Operating System, Full Windows Touch Support with 10 Touch Points

 

Thanks.



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#2 Broni

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Posted 28 January 2017 - 09:55 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.4.5.2467.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 skeev88

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Posted 28 January 2017 - 11:45 PM

Security Check Results:

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender                     
McAfee Anti-Virus and Anti-Spyware   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (55.0.2883.87) 
 Google Chrome (plugins...) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 McAfee VirusScan mcods.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 

Farbar:

 

Farbar Service Scanner Version: 27-01-2016
Ran by Joanne (administrator) on 28-01-2017 at 22:20:14
Running from "C:\Users\Joanne\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

MTB:

 

MiniToolBox by Farbar  Version: 17-06-2016

Ran by Joanne (administrator) on 28-01-2017 at 22:22:14
Running from "C:\Users\Joanne\Desktop"
Microsoft Windows 8.1  (X64)
Model: Inspiron 20 Model 3048 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Dell Wireless 1707 802.11b/g/n (2.4GHZ) = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : att.net
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 14-2D-27-49-36-8E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-2D-27-49-36-8D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : Dell Wireless 1707 802.11b/g/n (2.4GHZ)
   Physical Address. . . . . . . . . : 14-2D-27-49-36-8D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2602:306:805f:af0:6510:1743:c53c:9bf6(Preferred) 
   Temporary IPv6 Address. . . . . . : 2602:306:805f:af0:5412:813e:6c7:55f(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::6510:1743:c53c:9bf6%4(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, January 28, 2017 9:11:09 PM
   Lease Expires . . . . . . . . . . : Sunday, January 29, 2017 9:11:09 PM
   Default Gateway . . . . . . . . . : fe80::ce65:adff:fe65:1f70%4
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 68431143
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-F4-4C-C3-F8-BC-12-7D-FC-AB
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F8-BC-12-7D-FC-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.att.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:d5c:5a30:2c30:1e3:97fa:f50(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2c30:1e3:97fa:f50%9(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 385875968
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-F4-4C-C3-F8-BC-12-7D-FC-AB
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dsldevice.att.net
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2607:f8b0:4000:80b::200e
 172.217.6.46
 
 
Pinging google.com [2607:f8b0:4005:80a::200e] with 32 bytes of data:
Request timed out.
Reply from 2607:f8b0:4005:80a::200e: time=123ms 
 
Ping statistics for 2607:f8b0:4005:80a::200e:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 123ms, Maximum = 123ms, Average = 123ms
Server:  dsldevice.att.net
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Request timed out.
Reply from 2001:4998:c:a06::2:4008: time=134ms 
 
Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 134ms, Maximum = 134ms, Average = 134ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  7...14 2d 27 49 36 8e ......Bluetooth Device (Personal Area Network)
  5...16 2d 27 49 36 8d ......Microsoft Wi-Fi Direct Virtual Adapter
  4...14 2d 27 49 36 8d ......Dell Wireless 1707 802.11b/g/n (2.4GHZ)
  3...f8 bc 12 7d fc ab ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 32...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
  9...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.73     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.73    281
     192.168.1.73  255.255.255.255         On-link      192.168.1.73    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.73    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.73    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.73    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  4    281 ::/0                     fe80::ce65:adff:fe65:1f70
  1    306 ::1/128                  On-link
  9    306 2001::/32                On-link
  9    306 2001:0:d5c:5a30:2c30:1e3:97fa:f50/128
                                    On-link
  4    281 2602:306:805f:af0::/64   On-link
  4    281 2602:306:805f:af0:5412:813e:6c7:55f/128
                                    On-link
  4    281 2602:306:805f:af0:6510:1743:c53c:9bf6/128
                                    On-link
  4    281 fe80::/64                On-link
  9    306 fe80::/64                On-link
  9    306 fe80::2c30:1e3:97fa:f50/128
                                    On-link
  4    281 fe80::6510:1743:c53c:9bf6/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
  9    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/28/2017 08:08:30 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.
 
Error: (01/28/2017 08:08:30 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.
 
Error: (01/28/2017 07:56:14 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1af4
 
Start Time: 01d279c9c671f519
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: ba530ead-e5bd-11e6-82b5-142d2749368e
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (01/28/2017 07:56:14 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: f58
 
Start Time: 01d279c9c6b97bd2
 
Termination Time: 4294967295
 
Application Path: C:\Windows\system32\wwahost.exe
 
Report Id: ba207875-e5bd-11e6-82b5-142d2749368e
 
Faulting package full name: DellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2
 
Faulting package-relative application ID: App
 
Error: (01/28/2017 07:41:30 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: f94
 
Start Time: 01d279c7ae0f9958
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: a46b0435-e5bb-11e6-82b5-142d2749368e
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (01/28/2017 07:41:30 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 318
 
Start Time: 01d279c7ae11fbb4
 
Termination Time: 4294967295
 
Application Path: C:\Windows\system32\wwahost.exe
 
Report Id: a468a1d9-e5bb-11e6-82b5-142d2749368e
 
Faulting package full name: DellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2
 
Faulting package-relative application ID: App
 
Error: (01/28/2017 06:52:12 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 918
 
Start Time: 01d279c0c5e1a7f4
 
Termination Time: 4294967295
 
Application Path: C:\Windows\system32\wwahost.exe
 
Report Id: c3292f9b-e5b4-11e6-82b2-142d2749368e
 
Faulting package full name: DellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2
 
Faulting package-relative application ID: App
 
Error: (01/28/2017 06:07:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_PcaSvc, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000008
Fault offset: 0x00000000000925fa
Faulting process id: 0x180
Faulting application start time: 0xsvchost.exe_PcaSvc0
Faulting application path: svchost.exe_PcaSvc1
Faulting module path: svchost.exe_PcaSvc2
Report Id: svchost.exe_PcaSvc3
Faulting package full name: svchost.exe_PcaSvc4
Faulting package-relative application ID: svchost.exe_PcaSvc5
 
Error: (01/28/2017 03:55:57 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1bf0
 
Start Time: 01d2799d4b838a0c
 
Termination Time: 4294967295
 
Application Path: C:\Windows\system32\wwahost.exe
 
Report Id: 285f41bd-e59c-11e6-82ac-142d2749368e
 
Faulting package full name: DellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2
 
Faulting package-relative application ID: App
 
Error: (01/28/2017 02:00:30 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1d3c
 
Start Time: 01d27976e64097e5
 
Termination Time: 4294967295
 
Application Path: C:\Windows\system32\wwahost.exe
 
Report Id: 01c61865-e58c-11e6-82ac-142d2749368e
 
Faulting package full name: DellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2
 
Faulting package-relative application ID: App
 
 
System errors:
=============
Error: (01/28/2017 08:15:56 PM) (Source: DCOM) (User: PC)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
 
Error: (01/28/2017 08:15:56 PM) (Source: DCOM) (User: PC)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
 
Error: (01/28/2017 08:08:40 PM) (Source: DCOM) (User: PC)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
 
Error: (01/28/2017 07:25:22 PM) (Source: Service Control Manager) (User: )
Description: The O2FLASH service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (01/28/2017 07:25:22 PM) (Source: Service Control Manager) (User: )
Description: The O2FLASH service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (01/28/2017 07:20:32 PM) (Source: DCOM) (User: PC)
Description: 1084WSearchUnavailable{9E175B68-F52A-11D8-B9A5-505054503030}
 
Error: (01/28/2017 07:20:32 PM) (Source: DCOM) (User: PC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (01/28/2017 07:20:31 PM) (Source: DCOM) (User: PC)
Description: 1084mccspsvcUnavailable{8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (01/28/2017 07:20:31 PM) (Source: DCOM) (User: PC)
Description: 1084mccspsvcUnavailable{8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (01/28/2017 07:20:30 PM) (Source: DCOM) (User: PC)
Description: 1084mccspsvcUnavailable{8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
 
Microsoft Office Sessions:
=========================
Error: (01/28/2017 08:08:30 PM) (Source: Winlogon)(User: )
Description: 
 
Error: (01/28/2017 08:08:30 PM) (Source: Winlogon)(User: )
Description: 
 
Error: (01/28/2017 07:56:14 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.209111af401d279c9c671f5194294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exeba530ead-e5bd-11e6-82b5-142d2749368emicrosoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (01/28/2017 07:56:14 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.17415f5801d279c9c6b97bd24294967295C:\Windows\system32\wwahost.exeba207875-e5bd-11e6-82b5-142d2749368eDellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2App
 
Error: (01/28/2017 07:41:30 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20911f9401d279c7ae0f99584294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exea46b0435-e5bb-11e6-82b5-142d2749368emicrosoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (01/28/2017 07:41:30 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.1741531801d279c7ae11fbb44294967295C:\Windows\system32\wwahost.exea468a1d9-e5bb-11e6-82b5-142d2749368eDellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2App
 
Error: (01/28/2017 06:52:12 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.1741591801d279c0c5e1a7f44294967295C:\Windows\system32\wwahost.exec3292f9b-e5b4-11e6-82b2-142d2749368eDellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2App
 
Error: (01/28/2017 06:07:31 PM) (Source: Application Error)(User: )
Description: svchost.exe_PcaSvc6.3.9600.1741554504177ntdll.dll6.3.9600.1843857ae642ec000000800000000000925fa18001d279ba9519746bC:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll8b52db01-e5ae-11e6-82af-142d2749368e
 
Error: (01/28/2017 03:55:57 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.174151bf001d2799d4b838a0c4294967295C:\Windows\system32\wwahost.exe285f41bd-e59c-11e6-82ac-142d2749368eDellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2App
 
Error: (01/28/2017 02:00:30 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.174151d3c01d27976e64097e54294967295C:\Windows\system32\wwahost.exe01c61865-e58c-11e6-82ac-142d2749368eDellInc.DellShop_2.2.0.0_neutral__htrsf667h5kn2App
 
 
=========================== Installed Programs ============================
 
4500_G510gm_Help (HKLM-x32\...\{DF0B357C-5874-47D0-81E7-79AA890B0CE0}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
4500G510gm (HKLM-x32\...\{BE0D4271-69C9-4f28-AD9B-BB33D126A30E}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
4500G510gm_Software_Min (HKLM-x32\...\{28379381-B56A-43e1-B505-3098D82B1C30}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Amazon 1Button App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.4 - Amazon)
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.8) (Version: 5.0.1.8 - Coupons.com Incorporated)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.6.2.0 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.6.2.0 - Dell Inc.)
Dell Data Vault (HKLM-x32\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.2.2.0 - Dell Inc.) Hidden
Dell Data Vault (HKLM-x32\...\Dell Data Vault) (Version: 4.2.2.0 - Dell Inc.)
Dell OSD (HKLM-x32\...\Dell OSD_is1) (Version: 1.2.4.1227 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{27130E51-9555-408B-8134-7BFF54EDE27B}) (Version: 1.3.0.72 - Dell)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 140.0.185.000 - Hewlett-Packard) Hidden
Fax (HKLM-x32\...\{9294F169-72EE-4D74-AE92-CA25F64B4FF8}) (Version: 140.0.307.000 - Hewlett-Packard) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 55.0.2883.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Hoyle Casino 6 (HKLM-x32\...\Hoyle Casino 6) (Version:  - )
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Officejet 4500 G510g-m 14.0 Rel. 6 (HKLM\...\{C55BF64E-60E1-494C-B1EB-97A008141A55}) (Version: 14.0 - HP)
HP Officejet 4630 series Basic Device Software (HKLM\...\{38037A50-E9F1-41E4-9AA3-2E0A5A2FC4C5}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
HP Officejet 4630 series Help (HKLM-x32\...\{9F79230F-EE1C-407E-94E1-D69021954C9B}) (Version: 31.0.0 - Hewlett Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.3.50.9 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{F6A11738-3EE4-4573-AEA5-6CD5D491C167}) (Version: 12.5.32.203 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3368 - Intel Corporation)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
McAfee SecurityCenter (HKLM-x32\...\MSC) (Version: 15.0.2063 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.209 - McAfee, Inc.)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.306.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Product Improvement Study for HP Officejet 4630 series (HKLM\...\{EE629820-EACD-4AAE-966D-DF1560A0ED2D}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.314 - Qualcomm Atheros Communications)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7121 - Realtek Semiconductor Corp.)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
 
========================= Devices: ================================
 
Name: WNA1100
Description: WNA1100
Class Guid: 
Manufacturer: 
Service: 
Device ID: USB\VID_0846&PID_9030\12345
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 69%
Total physical RAM: 4015.05 MB
Available physical RAM: 1220.58 MB
Total Virtual: 4783.05 MB
Available Virtual: 2415.07 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:921.52 GB) (Free:866.78 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PC
 
Administrator            Guest                    Joanne                   
 
========================= Restore Points ==================================
 
16-09-2016 13:05:30 Windows Update
21-09-2016 19:54:34 Windows Update
16-10-2016 12:34:28 Windows Update
30-10-2016 18:43:14 Windows Update
11-11-2016 14:52:17 Windows Update
17-12-2016 21:04:45 Windows Update
12-01-2017 19:58:10 Windows Update
 
**** End of log ****

Malware Bytes:

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 1/28/17
Scan Time: 10:29 PM
Logfile: 004-Malware.txt
Administrator: Yes
 
-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.50
Update Package Version: 1.0.1064
License: Free
 
-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: PC\Joanne
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 366678
Time Elapsed: 11 min, 10 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#4 skeev88

skeev88
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
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  • Gender:Male
  • Local time:02:04 PM

Posted 28 January 2017 - 11:48 PM

Malware Bytes Rootkit:

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2017.01.29.01
  rootkit: v2016.11.20.01
 
Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.18538
Joanne :: PC [administrator]
 
1/28/2017 10:56:43 PM
mbar-log-2017-01-28 (22-56-43).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 307679
Time elapsed: 27 minute(s), 9 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)

Malware Bytes Rootkit System Log:

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.3.9200 Windows 8.1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.18538
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.594000 GHz
Memory total: 4210081792, free: 2340368384
 
Downloaded database version: v2017.01.29.01
Downloaded database version: v2016.11.20.01
Downloaded database version: v2017.01.23.01
Initializing...
======================
Driver version: 0.3.0.4
------------ Kernel report ------------
     01/28/2017 22:56:35
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\storahci.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\system32\drivers\mfehidk.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\wfplwfs.sys
\SystemRoot\system32\drivers\mfewfpk.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\??\C:\Windows\system32\drivers\mbae64.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\CLVirtualDrive.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\System32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\TeeDriverx64.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\athwbx.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt630x64.sys
\SystemRoot\System32\drivers\O2FJ2w8x64.sys
\SystemRoot\System32\drivers\SCSIPORT.SYS
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\iwdbus.sys
\SystemRoot\System32\drivers\btath_bus.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\btfilter.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\BthLEEnum.sys
\SystemRoot\System32\drivers\rfcomm.sys
\SystemRoot\System32\drivers\BthEnum.sys
\SystemRoot\System32\drivers\bthpan.sys
\SystemRoot\System32\drivers\btath_rcp.sys
\SystemRoot\system32\drivers\btath_avdt.sys
\SystemRoot\system32\drivers\btath_a2dp.sys
\SystemRoot\System32\drivers\btath_hcrp.sys
\SystemRoot\system32\DRIVERS\btath_flt.sys
\SystemRoot\system32\DRIVERS\btath_lwflt.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\drivers\kbdhid.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\system32\drivers\mfeaack.sys
\SystemRoot\system32\drivers\mfeplk.sys
\SystemRoot\system32\drivers\mfeavfk.sys
\SystemRoot\system32\drivers\mfefirek.sys
\SystemRoot\system32\DRIVERS\mfencbdc.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\Drivers\dump_storahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\??\C:\Windows\SysWOW64\OSDSrv\PQAWDrv.sys
\??\C:\Program Files (x86)\McAfee\SiteAdvisor\x64\mfesapsn.sys
\SystemRoot\system32\drivers\cfwids.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2017.01.29.01
  rootkit: v2016.11.20.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe001a8db2350, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe001a8db1040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe001a8db2350, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffffe001a7edc990, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffe001a8a0de50, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffe001a8a0d060, DeviceName: \Device\0000002b\, DriverName: \Driver\storahci\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
File "C:\Windows\System32\drivers\1394ohci.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\1394ohci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpi.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\acpi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpipagr.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\acpipagr.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpipmi.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\acpipmi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpitime.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\acpitime.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\AGP440.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\AGP440.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\amdk8.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\amdk8.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\amdppm.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\amdppm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\intelpep.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\intelpep.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\intelppm.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\intelppm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\isapnp.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\isapnp.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\kbdclass.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\kbdclass.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\kbdhid.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\kbdhid.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\kdnic.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\kdnic.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\swenum.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\swenum.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\atapi.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\atapi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\ataport.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\ataport.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BasicDisplay.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\BasicDisplay.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BasicRender.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\BasicRender.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\battc.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\battc.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BtaMPM.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\BtaMPM.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\CompositeBus.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\CompositeBus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\disk.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\disk.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\drmk.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\drmk.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\drmkaud.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\drmkaud.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\dumpsd.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\dumpsd.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\EhStorTcgDrv.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\EhStorTcgDrv.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\errdev.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\errdev.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\fdc.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\fdc.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\flpydisk.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\flpydisk.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\fxppm.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\fxppm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hdaudbus.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\hdaudbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\HdAudio.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\HdAudio.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hidbatt.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\hidbatt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hidbth.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\hidbth.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hidi2c.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\hidi2c.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\i8042prt.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\i8042prt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\CmBatt.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\CmBatt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\terminpt.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\terminpt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbhub.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbhub.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\monitor.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\monitor.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\mouclass.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\mouclass.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\mouhid.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\mouhid.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\msgpiowin32.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\msgpiowin32.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\msisadrv.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\msisadrv.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\mssmbios.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\mssmbios.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\MTConfig.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\MTConfig.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\npsvctrig.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\npsvctrig.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pci.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\pci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pciide.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\pciide.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pciidex.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\pciidex.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pcmcia.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\pcmcia.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\portcls.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\portcls.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\processr.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\processr.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\rdpbus.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\rdpbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\tpm.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\tpm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\TsUsbGD.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\TsUsbGD.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\uaspstor.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\uaspstor.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\UCX01000.SYS" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\UCX01000.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\uefi.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\uefi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\umbus.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\umbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\umpass.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\umpass.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbccgp.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbccgp.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbcir.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbcir.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbd.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbd.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbehci.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbehci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\USBHUB3.SYS" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\USBHUB3.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbohci.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbohci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbport.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbport.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbprint.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbprint.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\USBSTOR.SYS" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\USBSTOR.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbuhci.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbuhci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbvideo.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\usbvideo.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\USBXHCI.SYS" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\USBXHCI.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\vdrvroot.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\vdrvroot.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\volmgr.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\volmgr.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\volsnap.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\volsnap.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\wacompen.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\wacompen.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\wmiacpi.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\wmiacpi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\rfcomm.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\rfcomm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sbp2port.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\sbp2port.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sdbus.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\sdbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sdstor.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\sdstor.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sermouse.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\sermouse.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sfloppy.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\sfloppy.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BthAvrcpTg.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\BthAvrcpTg.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\bthenum.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\bthenum.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\bthhfenum.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\bthhfenum.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BthhfHid.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\BthhfHid.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BthLEEnum.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\BthLEEnum.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\bthpan.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\bthpan.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\bthport.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\bthport.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BTHUSB.SYS" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\BTHUSB.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\cdrom.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\cdrom.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\circlass.sys" is compressed (flags = 1)
File "C:\WINDOWS\SYSTEM32\drivers\circlass.sys" is compressed (flags = 1)
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: B6DFC9C2
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 3384522666
    GPT Header CurrentLba = 1 BackupLba 1953525167
    GPT Header FirstUsableLba 34  LastUsableLba 1953525134
    GPT Header Guid fd2515d1-88b0-41da-a359-a5bb109189ef
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 3384522666
    Backup GPT header CurrentLba = 1953525167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 1953525134
    Backup GPT header Guid fd2515d1-88b0-41da-a359-a5bb109189ef
    Backup GPT header Contains 128 partition entries starting at LBA 1953525135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID f777248a-c862-47dd-8363-71815332e778
    FirstLBA 2048  Last LBA 1026047
    Attributes 0
    Partition Name                 EFI system partition
 
    GPT Partition 0 is bootable
    Partition 1 Type 796badd3-6bbf-4d9f-b631-466eb71a4965
    Partition ID 1b1b38ca-6706-4983-be46-928d6e432ca
    FirstLBA 1026048  Last LBA 1107967
    Attributes 1
    Partition Name                 Basic data partition
 
    Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID 6e858823-534-40af-87b9-ae5ff0077c6
    FirstLBA 1107968  Last LBA 1370111
    Attributes 0
    Partition Name         Microsoft reserved partition
 
    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 80ea1471-708d-4f98-9ce8-5e631cadf98b
    FirstLBA 1370112  Last LBA 2906111
    Attributes 1
    Partition Name                 Basic data partition
 
    Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID e68a8a32-e595-45c8-a4a6-9147ddbefdf4
    FirstLBA 2906112  Last LBA 1935468543
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 5 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 64a9120a-da04-4c5f-a84d-ee96215bc7cc
    FirstLBA 1935468544  Last LBA 1936390143
    Attributes 1
    Partition Name                                     
 
    Partition 6 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 986baf55-8c80-4760-a927-553da9475824
    FirstLBA 1936390144  Last LBA 1953523119
    Attributes 1
    Partition Name         Microsoft recovery partition
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
File "C:\Windows\System32\drivers\1394ohci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\flpydisk.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\isapnp.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpipmi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\amdk8.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpipagr.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\acpitime.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BthhfHid.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\AGP440.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\rfcomm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sdstor.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BASICRENDER.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\amdppm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\atapi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BTHUSB.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BASICDISPLAY.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pciide.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BTHAVRCPTG.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\bthenum.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BTHHFENUM.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BTHLEENUM.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\bthpan.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\bthport.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\cdrom.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\circlass.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\CmBatt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\COMPOSITEBUS.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\disk.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\drmkaud.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\umpass.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\EHSTORTCGDRV.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\errdev.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\fdc.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\monitor.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\fxppm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\HdAudio.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hdaudbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hidbatt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hidbth.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\hidi2c.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\i8042prt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\intelpep.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\intelppm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\volmgr.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\kbdclass.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\kbdhid.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\msisadrv.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\UCX01000.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\mouhid.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\mouclass.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\MSGPIOWIN32.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\mssmbios.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\MTConfig.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbhub.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\NPSVCTRIG.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pcmcia.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\processr.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\rdpbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sbp2port.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sdbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sermouse.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\sfloppy.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\swenum.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\tpm.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\vdrvroot.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\terminpt.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\TsUsbGD.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\uaspstor.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\uefi.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\umbus.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbccgp.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbcir.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\USBXHCI.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbuhci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbohci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbehci.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\USBHUB3.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbprint.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\USBSTOR.SYS" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbvideo.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\volsnap.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\wacompen.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\wmiacpi.sys" is compressed (flags = 1)
File "C:\Windows\System32\BthHFSrv.dll" is compressed (flags = 1)
File "C:\Windows\System32\CIRCoInst.dll" is compressed (flags = 1)
File "C:\Windows\System32\fsquirt.exe" is compressed (flags = 1)
File "C:\Windows\System32\iscsilog.dll" is compressed (flags = 1)
File "C:\Windows\System32\streamci.dll" is compressed (flags = 1)
File "C:\Windows\System32\SysFxUI.dll" is compressed (flags = 1)
File "C:\Windows\System32\drivers\ataport.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\battc.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\BtaMPM.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\drmk.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\dumpsd.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\pciidex.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\portcls.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbd.sys" is compressed (flags = 1)
File "C:\Windows\System32\drivers\usbport.sys" is compressed (flags = 1)
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

Rkill:

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 01/28/2017 11:39:38 PM in x64 mode.
Windows Version: Windows 8.1 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Windows\SysWOW64\OSDSrv\OSDSrv.EXE (PID: 2044) [WD-HEUR]
 * C:\Windows\SysWOW64\OSDSrv\OSDApp.exe (PID: 3600) [WD-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001


#5 skeev88

skeev88
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Posted 28 January 2017 - 11:51 PM

Not sure why it combined some replies, I made a reply for every step.



#6 Broni

Broni

    The Coolest BC Computer


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Posted 29 January 2017 - 06:13 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 skeev88

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Posted 01 February 2017 - 08:03 PM

# AdwCleaner v6.043 - Logfile created 31/01/2017 at 21:06:52
# Updated on 27/01/2017 by Malwarebytes
# Database : 2017-01-31.1 [Server]
# Operating System : Windows 8.1  (X64)
# Username : Joanne - PC
# Running from : C:\Users\Joanne\Desktop\adwcleaner_6.043.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
[-] Service deleted: CouponPrinterService
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Joanne\AppData\LocalLow\Toolbar4
[-] Folder deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
[-] Folder deleted: C:\Program Files (x86)\Coupons
 
 
***** [ Files ] *****
 
[-] File deleted: C:\Windows\Installer\8c1fd.msi
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbRequest
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbTask
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
[-] Key deleted: HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbRequest
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbTask
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Features\C3F6D7A0BA2FDE84EB329997B1FF786D
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Features\C3F6D7A0BA2FDE84EB329997B1FF786D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.php?9901585_mzmznyvknxjdda_1_bellsouthact106022015_6834_5_110972
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.php?9901585_mzmznyvknxjdda_1_bellsouthact106022015_6834_5_110972
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
 
 
***** [ Web browsers ] *****
 
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [4473 Bytes] - [31/01/2017 21:06:52]
C:\AdwCleaner\AdwCleaner[S0].txt - [4436 Bytes] - [31/01/2017 20:48:07]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [4619 Bytes] ##########

Edited by skeev88, 01 February 2017 - 08:04 PM.


#8 skeev88

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Posted 01 February 2017 - 08:07 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.0 (12.05.2016)
Operating System: Windows 8.1 x64 
Ran by Joanne (Administrator) on Tue 01/31/2017 at 21:19:40.13
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 3 
 
Successfully deleted: C:\Windows\couponprinter.ocx (File) 
Successfully deleted: C:\Windows\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\Windows\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)
 
 
 
Registry: 5 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page (Registry Value) 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2ECE6A25-0B3E-4BC1-93A8-4C75BDC18081} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Start Page (Registry Value) 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 01/31/2017 at 21:22:29.32
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

 

 

Sophos did not find any threats.


Edited by skeev88, 01 February 2017 - 08:07 PM.


#9 Broni

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Posted 01 February 2017 - 08:45 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 skeev88

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Posted 03 February 2017 - 01:20 PM

Thank you for your help!



#11 Broni

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Posted 03 February 2017 - 08:51 PM

You're very welcome p22002759.gif


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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