Out of the blue my Toshiba Satellite C55t-C5300 laptop is asking for a password. I never set one and Toshiba support has been useless. I have had the laptop into Toshiba two times under warranty for hard drive issues. I am guessing they did something but the say they can do nothing for me. I have gotten a new Lenovo laptop but I need to get some of the files off of the Toshiba. Can anyone help?