Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
No memory dumps in the uploaded reports.
The 4 BSOD's in the WER section of the MSINFO32 report are all STOP 0x1A's (MEMORY_MANAGEMENT)
Have you used disk cleaning software (such as CCleaner) which might have deleted the memory dumps?
Your UEFI/BIOS (version F1) dates from 2007. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
You only have 597 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
I would start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
If all of them pass, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html
Please remind me that I asked for this - as I'll otherwise refuse to answer you due to the pirated software.
I will run an analysis on the memory dump(s) from Driver Verifier and will tell you what I found.
If possible, please note the driver that is blamed (on the blue screen) - as the system may not catch the dump files.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.