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ETRE Check - Unknown Files & System Launch Agents failed


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#1 krs20

krs20

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Posted 27 January 2017 - 12:02 PM

Please help. Crashing and slow on MacBook Pro 2017. Thank you!!!

 

 

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-27 10:53:20

Download EtreCheck from https://etrecheck.com

Runtime 1:42

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Apps are crashing

 

Hardware Information:

    MacBook Pro (15-inch, 2016) 

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro13,3

    1 2.6 GHz Intel Core i7 (i7-6700HQ) CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB LPDDR3 2133 MHz ok

        BANK 1/DIMM0

            8 GB LPDDR3 2133 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 23

 

Video Information:

    AMD Radeon Pro 450 - VRAM: 2048 MB

        Color LCD 3360 x 2100

    Intel HD Graphics 530

 

System Software:

    macOS Sierra  10.12.3 (16D32) - Time since boot: about one day 

 

Disk Information:

    APPLE SSD SM1024L disk0 : (1 TB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 315 MB 

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB 

        Macintosh HD (disk1) /  [Startup]: 999.23 GB (797.43 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 999.59 GB Online

 

USB Information:

    Apple Inc. iBridge 

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus_1

    Apple Inc. thunderbolt_bus_0

 

Gatekeeper:

    Mac App Store and identified developers

 

Unknown Files:

    ~/Library/LaunchAgents/com.userhelper.status.update.plist

        ~/Library/Application Support/userhelper/userhelper.app/Contents/MacOS/Installer -evnt agnt -oprID 80861039|00351|1000021|1|1|1|0|000000000|17012017|05197169|MTA3|VmlldyBTZWFyY2g=|VVM=|VW5pdGVkIFN0YXRlcw==|R29vZ2xl -dBrowser Safari

    One unknown file found. [Check files]

 

System Launch Agents:

    [failed]    com.apple.cloudd.plist (2017-01-13)

    [not loaded]    7 Apple tasks

    [loaded]    160 Apple tasks

    [running]    112 Apple tasks

 

System Launch Daemons:

    [not loaded]    42 Apple tasks

    [loaded]    151 Apple tasks

    [running]    117 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2017-01-26) [Support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2017-01-12) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-12-14) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2017-01-12) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-12) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-12-14) [Support]

    [running]    com.adobe.agsservice.plist (2017-01-24) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-12-16) [Support]

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2017-01-12) [Support]

    [loaded]    com.google.keystone.agent.plist (2017-01-13) [Support]

    [running]    com.spotify.webhelper.plist (2017-01-17) [Support]

    [loaded]    com.userhelper.status.update.plist (2017-01-27) [Support]

 

User Login Items:

    Magnet    Application Hidden 

        (/Applications/Magnet.app)

    iTunesHelper    Application   (2017-01-23)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application Hidden 

        (/Applications/Dropbox.app)

    AdobeResourceSynchronizer    Application  

        (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

 

Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-12-14) [Support]

    FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-26) [Support]

    QuickTime Plugin: 7.7.3 (2017-01-26)

    AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-21) [Support]

    AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-21) [Support]

    Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-26) [Support]

    PepperFlashPlayer: 24.0.0.194 - SDK 10.9 (2017-01-26) [Support]

 

Safari Extensions:

    1Password - AgileBits - https://agilebits.com/onepassword (2017-01-24)

    Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2017-01-24)

    Ka-Block! - David Graham & Josh Peek - http://kablock.com (2017-01-24)

 

3rd Party Preference Panes:

    Flash Player (2016-12-16) [Support]

 

Time Machine:

    Time Machine not configured!

 

Top Processes by CPU:

        14%   WindowServer

        12%   kernel_task

         8%   Safari

         8%   iTunes

         7%   hidd

 

Top Processes by Memory:

    1.57 GB   kernel_task

    688 MB    com.apple.WebKit.WebContent(11)

    213 MB    helpd

    197 MB    com.apple.WebKit.Plugin.64

    131 MB    Safari

 

Virtual Memory Information:

    10.39 GB  Available RAM

    8.09 GB   Free RAM

    5.61 GB   Used RAM

    2.30 GB   Cached files

    1.89 GB   Swap Used

 

Diagnostics Information:

    Jan 27, 2017, 10:49:21 AM    ~/Library/Logs/DiagnosticReports/cloudd_2017-01-27-104921_[redacted].crash

        /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

    Jan 27, 2017, 03:42:25 AM    /Library/Logs/DiagnosticReports/photolibraryd_2017-01-27-034225_[redacted].cpu_resource.diag [Details]

        /System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Support/photolibraryd

    Jan 26, 2017, 03:43:31 PM    Self test - passed

    Jan 26, 2017, 03:15:05 PM    /Library/Logs/DiagnosticReports/Notes_2017-01-26-151505_[redacted].hang

        /Applications/Notes.app/Contents/MacOS/Notes

    Jan 26, 2017, 03:13:25 PM    /Library/Logs/DiagnosticReports/Notes_2017-01-26-151325_[redacted].cpu_resource.diag [Details]

    Jan 25, 2017, 04:55:15 PM    /Library/Logs/DiagnosticReports/Safari_2017-01-25-165515_[redacted].hang

        /Applications/Safari.app/Contents/MacOS/Safari

    Jan 25, 2017, 02:38:38 PM    /Library/Logs/DiagnosticReports/Safari_2017-01-25-143838_[redacted].hang

    Jan 25, 2017, 02:36:58 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-25-143658_[redacted].cpu_resource.diag [Details]

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Jan 25, 2017, 02:36:58 PM    /Library/Logs/DiagnosticReports/Safari_2017-01-25-143658_[redacted].cpu_resource.diag [Details]

    Jan 25, 2017, 02:32:36 PM    /Library/Logs/DiagnosticReports/Safari_2017-01-25-143236_[redacted].hang

    Jan 25, 2017, 02:29:37 PM    /Library/Logs/DiagnosticReports/Safari_2017-01-25-142937_[redacted].hang

    Jan 25, 2017, 02:28:23 PM    /Library/Logs/DiagnosticReports/Safari_2017-01-25-142823_[redacted].cpu_resource.diag [Details]

    Jan 25, 2017, 02:28:22 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-25-142822_[redacted].cpu_resource.diag [Details]

 

Files deleted by EtreCheck:

    Jan 26, 2017, 09:35:00 AM - /Library/LaunchDaemons/com.Software-Updater.agent.plist

    Jan 26, 2017, 09:35:00 AM - /Library/LaunchDaemons/com.SurfBuyer.agent.plist


Edited by hamluis, 27 January 2017 - 01:10 PM.
Moved from Introductions to O/S X - Hamluis.


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#2 sflatechguy

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Posted 29 January 2017 - 10:54 AM

The cloudd process is failing to launch, so your iCloud sync is most likely failing if you are using the sync option.

The ARMDCHelper is also failing to launch, so your Adobe Creative Cloud apps may be failing to update.

It also looks like an update to your Safari browser may not have installed properly.






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