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Windows crashing while booting/playing games


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#1 Callise

Callise

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Posted 27 January 2017 - 07:03 AM

Specs: i5 4690k previously @ 4.4Ghz now back to stock while troubleshooting
16Gb Ripjaws
MSI GTX 1070
Corsair 450w
Samsung 1TB disk drive
Samsung 250GB solidstate drive
ASRock H79 Pro4

All drivers up to date.

OK, not exactly randomly.. A few months ago I bought the new Tomb Raider and played it for a few hours before forgetting about it. About a month ago I fired it up again and the PC kept crashing after 60s or so, completely powered off with no warning and restarted. Verified game cache via steam and same problem. I just uninstalled it. About a week later I got Beholder and the exact same thing happened. Last night I bought the new Resident Evil and played it for maybe 2 hours no problems, then this morning I was playing it again and decided I needed a break so alt-tabbed out and opened Hearthstone. I got a warning that I was running low on memory but when I checked there was still 8GB free so I just closed it. A few seconds later the PC crashed again. I had to go to work anyway so I left. Just came home and tried to play RE again and it's crashing. I brought my overclock back to stock and the same problem. Any results from Google I get are overheating but it isn't as I monitored the temps and they are all normal. I'm beginning to think it's the power supply? Although it's strange that both RE and TR worked and suddenly they didn't... any ideas?



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#2 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 30 January 2017 - 05:50 AM

Sorry for the delay in responding, have been very busy lately.

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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