I've been struggling with my Asus N550JV laptop for months. I don't recall any specific time when it started acting up, but within a year of purchase in 2014, it began to have episodes where the display drivers would fail and recover, with a note displaying as much on screen. Lately, the screen will go dark frequently. By 'dark' I mean black. If I press F7, it goes off completely, and will recover by F7ing again, hitting the spacebar or the touchpad, but typically goes dark again shortly after. If I wait longer before reactivating the screen, it SEEMS to stay on longer. Sometimes it recovers and stays on until I'm done working. Other times, I restart and hope for more reliability. The results are random.
The laptop is all original. I'm not savvy. I have tried to diagnose it but have found nothing. I ran:
mdsched.exe: no errors
Found no errors in C drive.
I tried to restore Windows 10, but could not due to a missing kernel. I tried to create the needed Win 10 on a USB for a restore or re-install, but when I tried to perform that, the prompt screen asked me to select another operating system (f7/f8 or something) but when I pressed any of the optional keys, nothing happened; it brought me right back to the same screen. Ugh. It also took a long time to update/undo update when I failed at this attempt.
I attempted to update the video drivers but they seem to be up to date. (via GeForce Experience)
The event viewer showed lots of warnings, but no regular cause prior to locking up. The machine doesn't seem to shut itself off or restart on its own, but it has woken itself at night to do who-knows-what.
I've attached the sysnative report. The permon/report wouldn't complete.
Asus N550J laptop
running Win10 Home 64bit oem (probably installed in early 2015)
orig Win8 64bit oem
2014 hardware all original.
intel i7 4700HQ 2.4 GHz quad core
Nvidea GeForce GT 750M - 2 GB DDR3 SDRAM
I'd love to get this thing back to health. Any help would be greatly appreciated!