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No BSOD, but screen goes dark or freezes randomly


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#1 ByS

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Posted 26 January 2017 - 05:46 PM

 Hi folks,

 

I've been struggling with my Asus N550JV laptop for months. I don't recall any specific time when it started acting up, but within a year of purchase in 2014, it began to have episodes where the display drivers would fail and recover, with a note displaying as much on screen. Lately, the screen will go dark frequently. By 'dark' I mean black. If I press F7, it goes off completely, and will recover by F7ing again, hitting the spacebar or the touchpad, but typically goes dark again shortly after. If I wait longer before reactivating the screen, it SEEMS to stay on longer. Sometimes it recovers and stays on until I'm done working. Other times, I restart and hope for more reliability. The results are random.

 

The laptop is all original. I'm not savvy. I have tried to diagnose it but have found nothing. I ran:

mdsched.exe: no errors

Found no errors in C drive.  

I tried to restore Windows 10, but could not due to a  missing kernel. I tried to create the needed Win 10 on a USB for a restore or re-install, but when I tried to perform that, the prompt screen asked me to select another operating system (f7/f8 or something)  but when I pressed any of the optional keys, nothing happened; it brought me right back to the same screen. Ugh. It also took a long time to update/undo update when I failed at this attempt.

I attempted to update the video drivers but they seem to be up to date. (via GeForce Experience)

 

The event viewer showed lots of warnings, but no regular cause prior to locking up. The machine doesn't seem to shut itself off or restart on its own, but it has woken itself at night to do who-knows-what.

 

I've attached the sysnative report. The permon/report wouldn't complete.

 

My machine:

 

Asus N550J laptop

running Win10 Home 64bit oem (probably installed in early 2015)

orig Win8 64bit oem

2014 hardware all original.

intel i7 4700HQ 2.4 GHz quad core

Nvidea GeForce GT 750M - 2 GB DDR3 SDRAM

 

I'd love to get this thing back to health. Any help would be greatly appreciated!

Attached Files



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#2 usasma

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Posted 28 January 2017 - 08:57 AM

What you first describe in your first paragraph is typical of a video TDR event.
I suggest starting with these troubleshooting steps:  http://www.carrona.org/VideoTDR.html

 

Your UEFI/BIOS (version N550JV.207) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Try this free tool from Kaspersky to update some common applications:  https://support.kaspersky.com/11827
It'll update some of the older applications on your system

The memory dumps seem to hint at hardware/compatibility/low-level driver issues - but that is not certain.
But, as that's a good place to start from, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.
If all the tests pass, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Dec 13 11:39:15.820 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121316-41718-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.479.amd64fre.rs1_release.161110-2025
System Uptime:0 days 0:11:53.539
Probably caused by :memory_corruption
BugCheck A, {ffffca569fd8c010, 2, 0, fffff801e9c7fb58}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffca569fd8c010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801e9c7fb58, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  armsvc.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  N550JV.207
  BIOS Release Date             09/17/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N550JV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  2 22:56:25.563 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120216-40765-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 4:51:33.282
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+d6 )
BugCheck EF, {ffffa08aec518780, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffa08aec518780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_ead00080_ntdll.dll!unknown_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  N550JV.207
  BIOS Release Date             09/17/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N550JV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 16 21:50:49.398 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111616-36546-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:4 days 0:29:43.118
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 12B, {ffffffffc00002c4, ae6, 1529cc30, ffffc68137ae7000}
BugCheck Info: FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 0000000000000ae6, physical page number
Arg3: 000000001529cc30, zero
Arg4: ffffc68137ae7000, zero
BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  N550JV.207
  BIOS Release Date             09/17/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N550JV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  7 18:54:14.535 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110716-38781-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:7 days 11:57:05.258
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 12B, {ffffffffc00002c4, 885, 3e57b10, ffffdd016856b000}
BugCheck Info: FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 0000000000000885, physical page number
Arg3: 0000000003e57b10, zero
Arg4: ffffdd016856b000, zero
BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  N550JV.207
  BIOS Release Date             09/17/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N550JV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 18 21:07:21.610 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101816-100828-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:6 days 22:59:49.332
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for npsvctrig.sys
Probably caused by :memory_corruption
BugCheck 12B, {ffffffffc00002c4, 392, 1023b0f0, ffffc101df323000}
BugCheck Info: FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 0000000000000392, physical page number
Arg3: 000000001023b0f0, zero
Arg4: ffffc101df323000, zero
BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_256
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  N550JV.207
  BIOS Release Date             09/17/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N550JV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Dec 13 11:39:15.820 2016 (UTC - 5:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
RTKVHD64.sys                Tue Sep  3 11:56:25 2013 (522606A9)
RtsUer.sys                  Mon May 11 03:10:15 2015 (555055D7)
AsHIDSwitch64.sys           Mon May 11 04:21:36 2015 (55506690)
AsusTP.sys                  Wed Jun 17 04:27:57 2015 (55812F8D)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
ETD.sys                     Thu Sep 24 09:05:48 2015 (5603F52C)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
igdkmd64.sys                Fri Apr 22 16:37:26 2016 (571A8B86)
avgdiska.sys                Fri May 13 01:52:02 2016 (57356B82)
btfilter.sys                Wed May 18 02:19:52 2016 (573C0988)
avgrkx64.sys                Wed Jun  1 07:16:31 2016 (574EC40F)
avguniva.sys                Mon Jun 20 09:22:11 2016 (5767EE03)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
avgwfpa.sys                 Wed Jul 27 09:24:37 2016 (5798B615)
nvpciflt.sys                Mon Aug  1 07:55:15 2016 (579F38A3)
nvlddmkm.sys                Mon Aug  1 08:00:42 2016 (579F39EA)
avgmfx64.sys                Mon Sep 26 12:19:13 2016 (57E94A81)
avgidsha.sys                Wed Oct  5 10:01:00 2016 (57F5079C)
avgidsdrivera.sys           Mon Oct 17 12:19:07 2016 (5804F9FB)
avgldx64.sys                Wed Oct 19 09:13:30 2016 (5807717A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  2 22:56:25.563 2016 (UTC - 5:00)**************************
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 16 21:50:49.398 2016 (UTC - 5:00)**************************
avgidsha.sys                Wed Jul 27 09:24:10 2016 (5798B5FA)
avgldx64.sys                Tue Sep 20 10:54:55 2016 (57E14DBF)
avgidsdrivera.sys           Thu Sep 22 08:44:08 2016 (57E3D218)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 18 21:07:21.610 2016 (UTC - 5:00)**************************
avgldx64.sys                Wed Jun  1 07:27:54 2016 (574EC6BA)
MegaSas2i.sys               Fri Jul 22 17:36:46 2016 (579291EE)
avgmfx64.sys                Tue Aug  2 05:41:06 2016 (57A06AB2)
avgidsdrivera.sys           Tue Aug 23 10:30:46 2016 (57BC5E16)


http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=plctrl.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ByS

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Posted 30 January 2017 - 06:00 PM

Thank you so very much for your help.

 

Before you replied, I reinstalled Windows 10 (keeping my files) via USB files. The problem became much worse. I have has very few freezes, but the screen blacks out far more frequently. I do notice that it seems to happen in applications and the browser, while the desktop image seems stable. F7 and then any key will revive the screen, but it is usually only for a few seconds, and  less than a second of the web page is a light color. I probably won;t be able to utilize the browser for any future remedies.

 

Things I did:

 

MemTest86: ran for 5hr 27min before I stopped it. No errors.  (8075M cached, rsud mem 13M, MemMap e820, Pass 6, Cache on, ECC off )

 

Intel Processor Diagnostic: PASS for all tests.

 

Carrona:

 

     Seagate drive tools: ran SMART, short drive self test, short diagnostic.  No issues.  I also ran the long diagnostic. When it got to 100% progress (many hours later) a notice came up saying the test was taking a long time. After closing that, I could not find any results for the long test, which remained motionless at 100%.

 

   Furmark GPU test.  1st try with browser open, Crashed at 22 sec. No blue screen, just froze.

                                   2nd attempt with apps closed. Ran over 30 min before I ended it. 17fps avg, core 1019 MHz, 81 degree C, 100%, Volt 0, OV 0, GPV temp 80-81 degree C

 

I tried updating the BIOS with a .208 file from ASUS (also from 2013 AFTER I purchased the machine in 2014) using SmartFlash, but not sure if that worked. Problems persist.

 

I could find nothing on the ASUS site or on the web regarding video drivers for the N550j and Windows 10.  If I could fix things by going back to Windows 8.1 I would. The drivers on the ASUS site are from 2013 and refer to the 8.1 upgrade. I have no idea what drivers to choose from the Nvidia site, since warnings say to stick with brand-supplied drivers.

 

I am going to try to continue as many tests as I can via bootable tests. The display fails every time I launch the browser. I will try to complete the carrona list. Unfortunately, I can't seem to save any antivirus files to the only other computer I have at my disposal, a chromebook. Is there a way to get those onto a USB via chromebook?

 

I tried running Chrome  with my PC in safe mode with connectivity so that I could download the needed anti-malware scans, but this time, when the screen went black, it would not recover, not even for a split second. 

 

PS: just in case it's related, I also developed dvd-reading problems a while back. Most disks fail to be recognized. built-in diagnostics say it's working perfectly.


Edited by ByS, 30 January 2017 - 08:31 PM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 02 February 2017 - 08:41 AM

Here's a link to download Windows 8.1:  https://www.microsoft.com/en-us/software-download/windows8

 

Did you run the other video tests?  If this is a video hardware issue, then there's not much that you can do with a laptop.

 

Please run the Seagate Seatools long test again.  If it fails/hangs again - we have to wonder about the hard drive.

 

Updates - after your system was built, it sat on a shelf at the factory until it was shipped to a distribution center.  Then it sat on a shelf at the distribution center for a while before it was shipped to the next place, etc, etc, etc.

The point here is that it was produced well before you purchased it - so the updates probably won't be current as of the day you purchased it.

 

Choosing video drivers from the nVidia site is a crapshoot.  Older systems may use proprietary software in their video drivers - so installing nVidia drivers may actually break things (I had this happen on a Samsung laptop w/W8).

I'd stick with the Asus drivers unless something better comes up.  In most cases you can install W8 drivers on W10 systems without problems.

 

DVD issues can be related to HDD issues - as they generally use the same controller on the motherboard.

 

I suspect that the video card is the primary issue here - but that the HDD (and maybe the storage controller) are possible secondary problems.

Finish up the diagnostics and rerun the Seagate Seatools long test and let us know the results.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ByS

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Posted 05 February 2017 - 03:18 PM

OK, I :

 

Updated the BIOS to .208

completed all the Seagate tests, including the long one. No errors. Pass all.

ESET malware scan showed nothing. 0 detected, 0 cleaned.

Ran Memtest 86 for about 30 hours. No BSOD. No errors in the log.

Updated the intel graphics driver to version 15.33.4.64.3308 (from ASUS site for this model ) Saw others online using 15.40.25.4463.

 

I went to uninstall and reinstall the geforce driver, but it wasn't showing under 'Display Adapters' in the Device Manager. Now I'm stuck. What do I do to have the system recognize the 2nd graphics card (if it isn't already) and reinstall the drivers for it?

 

I'll keep digging, but my gf is getting pretty tired of this week-long project (;

 

Thank you!


Edited by ByS, 05 February 2017 - 03:30 PM.


#6 usasma

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Posted 06 February 2017 - 05:46 PM

I don't do much with switchable graphics.  Have you tried installing the nVidia driver available on the Asus website for your model?
At times the OEM will customize the drivers in order to make them work on their systems.

 

If that doesn't fix it, then I suggest posting over at the Asus forums for specific advice on how to get it working.


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#7 ByS

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Posted 01 March 2017 - 12:55 PM

Driver Verifier crashed immediately. WIndows will no longer load. I can't get in to turn off Driver Verifier.

 

All available Windows repair options fail (after taking a really long time trying). Starting with a fresh install isn't even shown as an option (?!)

 

I tried to boot from a usb. but it doesn't show up on the available boot list. I don't know why.

 

Losing hope. WIll try again to create a Windows boot for USB, but if I can't get it to show up in the boot options in BIOS, I don't know what else to do.



#8 bwv848

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Posted 03 March 2017 - 10:48 PM

Driver Verifier crashed immediately. WIndows will no longer load. I can't get in to turn off Driver Verifier.

You should be able to disable Driver Verifier from the Recovery Environment. See here.

 

Good luck!!


Edited by bwv848, 03 March 2017 - 10:48 PM.

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#9 ByS

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Posted 01 July 2017 - 07:55 AM

Just to follow up. It was a bad screen. Hardware. I should have tried running a separate monitor off of it early in the process. Lesson learned.

 

Thanks again for all of the help.






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