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Windows 10 64 bit freezing randomly


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#1 Rahulrhl29

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Posted 26 January 2017 - 03:35 PM

Hello friends i am new to this forum looking for help

 

My desktop has continuous problem with windows 64bit OS it keep freezing randomly.

 

My desktop configuration

 

Operating System
Windows 10 Pro N 64-bit
 
CPU
Intel Pentium D 925
Presler 65nm Technology
 
RAM
4.00GB Dual-Channel DDR2 @ 333MHz (5-5-5-15)
 
Motherboard
Gigabyte Technology Co. Ltd. G41M-Combo (Socket 775) 60 °C
 
Graphics
L1752S (1280x1024@60Hz)
2047MB NVIDIA GeForce GT 710 (Gigabyte) 42 °C
 
Storage
149GB Western Digital WDC WD1600AAJS-00L7A0 ATA Device (SATA) 41 °C
931GB Seagate ST1000DM003-1ER162 ATA Device (SATA) 37 °C
7GB SanDisk Cruzer Blade USB Device (USB)
 
Audio
Realtek High Definition Audio
 
I have started with fresh installation but as soon as it start it start freezing, but after searching whole internet i have updated every driver tried every trick updated windows, now it seems like when the cpu usage go high it freeze no mouse or keyboard input whole screen freeze like blue screen error but blue screen don't show up the only way is left to restart the computer
 
before i have windows 10 32bit OS installed on computer and it run perfectly no problem with it. because i need  more memory to play games and other process i have installed 64 bit OS but it freezing continuously. even if i start any games  the computer freeze 

 

so Please can any one point out what i am doing wrong or what making it freezing even i have installed whocrash software it don't detect any crash dump

 

Thank you for your help



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#2 usasma

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Posted 28 January 2017 - 08:07 AM

I see lot's of hanging in systems with Pentium D processors.

But after you wait a while, the system will recover on it's own.

Is this the case with your system?

 

Wait until it hangs again, then recover and immediately generate these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Rahulrhl29

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Posted 28 January 2017 - 04:45 PM

Hello thank your for your reply


 

As you need the required details i have tryed all

 

Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder -

i  have tried this application but while checking the system my computer freeze every time desktop was not able to complete all task

https://www.mediafire.com/?bes71pctn7bzb57

the above link have whatever data have been collector

 

Run PERFMON System Health Report

after running in cmd it just stuck to "collecting data for 60 seconds" do not generate any report to save

 

BSODInspector-1.0.5.exe

this application has completed its task

https://www.mediafire.com/?9m5xxv1vuup9yag

 

Event viewer log

https://www.mediafire.com/?nb4z3xh1gk0xqe7

 

Speed fan log

https://www.mediafire.com/?sp66bkrh4y0xv0a

 

I have tried in many ways the only thing i notice is when cpu go to high usage for more then 10 seconds desktop freeze i have waited for long hours but the computer do not recover the only way left is to restart the computer from restart button.

 

Before i was using windows 10 32 bit OS my desktop  it have never problem like freezing and all i guess the 64 bit kernel is not compatible with my processor

 



#4 usasma

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Posted 31 January 2017 - 06:20 AM

Please either zip up the reports and upload them here - or upload them to a different file-hosting service.

I will not download things from MediaFire as they cause pop-unders on my system.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Rahulrhl29

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Posted 31 January 2017 - 09:11 AM

Hello, thank you for your reply i have attached all file in one zip folder in this post

Thank you

Attached Files



#6 usasma

usasma

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Posted 02 February 2017 - 09:14 AM

Thank you for understanding.

 

The Admin logfile shows errors in attempts to activate a volume license on Windows

And each error precedes the freeze that you have described.

 

If the system isn't pirated, I suggest posting over in the W10 forums asking for assistance with Volume Activation.

 

Additionally, this is what I found in the reports:

 

Your UEFI/BIOS (version FB) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

 

 

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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