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Can't update windows or install new software


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#1 neado

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Posted 25 January 2017 - 09:51 PM

I've been trying to install a new app and found that the install would hang with no error. I've done a bunch of troubleshooting in the last couple days and can't seem to figure it out. I run into the same issue when I run windows update and system restore. Everything I try to do hangs. The only error I get is when I try to re-install visual c++ is (Error 0x8024001e: Failed to execute MSU package).

I tried Microsoft's chat support but they want money to fix it. What they did say was: 

 

5:25 PM Tech 1: I see that Windows Installer and Windows source engine services have stopped working in your system. These are essential components to install or update any applications.

5:26 PM Tech 1: Above services are broken due to corrupted Windows System files. They may be corrupted due to computer shutting down abruptly or a errors.

5:26 PM Tech 1: To fix the issues the corrupted system files has to be isolated and repaired manually. Then, any errors that may have had a hand in this should be isolated and removed. Later, the Windows installer and windows source engine has to be reconfigured.

5:27 PM Tech 1: Since we have to invest in several IT resources like errors removal tools and man hours to fix these issues, we do have a charge for our service to get the errors repaired and the issue resolved.
 

I've repaired the windows installer with no resolution, but I have never heard of the "Windows source engine" and cannot find any reference to it on the net.

 

Any help would be appreciated..



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#2 opera

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Posted 26 January 2017 - 01:45 AM

Have you run a system file check (as admin) ?



#3 dc3

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Posted 26 January 2017 - 11:52 AM

If you have not run sfc /scannow I would suggest that this be the first thing you do.

 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

This needs to be run this using an Administrator account.

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

You will see an image similar to the one below.

command%20prompt%20w8_zpsxjmewau9.png

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above.

When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"

This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.
 


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#4 neado

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Posted 26 January 2017 - 04:25 PM

Thanks guys.

I never bothered with a SFC because it always asks for the CD and I lost mine.

 

I completed the SFC and am now doing 171 windows updates. It appears to be fixed so far.

 

Thanks again






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