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Unable to format WD HDD


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#1 rnallamilli

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Posted 25 January 2017 - 05:34 PM

Hi Team,

 

I am trying to format my WD 700GB HDD. I am getting the below error: 

 

This drive is in use. Another program or process is using this drive. Do you want to format it anyway?

 

When i click on 'Yes'. i get the below error:

 

Windows was unable to complete the format.

 

I am on Windows 10 Home 64 Bit.

 

Please let me know how can i format this drive.

 

Thanks,

Raman Nallamilli.



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#2 JohnC_21

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Posted 25 January 2017 - 05:43 PM

This is an external drive, correct. Open Computer. When you attach the drive do you get a virtual CD drive that pops up? If you do then open Device Manager. Open DVD/CD drives and look for the virtual CD. Right click and select Disable. 

 

Download Partition Wizard. Attach the drive. Delete all partitions if any exit. Create a new primary partition and format NTFS. All steps in Partition Wizard are virtual and do not complete until Apply is clicked.



#3 rnallamilli

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Posted 25 January 2017 - 06:44 PM

Hi John,

 

Yes this is External HDD. When i connect its getting recognized but i am not seeing any Virtual CD drive. Attached Screen Shots.

 

Thanks,

Raman Nallamilli.



#4 rnallamilli

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Posted 25 January 2017 - 06:46 PM

Screen Shot 1 shows error message and screen shot 2 shows device manager



#5 JohnC_21

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Posted 25 January 2017 - 06:49 PM

At the bottom of the Device Manager tree I see WD Drive Management Devices. What is listed under that?

 

With the external drive attached please open Disk Management and post a screenshot showing the external disk.



#6 rnallamilli

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Posted 25 January 2017 - 07:02 PM

Its my External Hard Disk. attached screen shot.

 

Disk Management is taking a long time to open.. Last time when i checked it showed RAW



#7 rnallamilli

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Posted 25 January 2017 - 07:14 PM

Disc Management Screen Shot attached.



#8 JohnC_21

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Posted 25 January 2017 - 07:18 PM

Your External drive is listed as RAW. This indicates a corrupt file system and or partition table. Is there any data you need on the drive?



#9 rnallamilli

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Posted 25 January 2017 - 07:27 PM

Yes.. This hard disk has data in it. That was my second question. which software i can use to recover the data.



#10 JohnC_21

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Posted 25 January 2017 - 07:36 PM

First try the following. 

 

Download Testdisk for Windows. Do not download the 64bit version. Unzip the file to a folder on your desktop. Double click the Testdisk exe file to start the program. Do a Quick search per this guide. In the selection list do not select the drive letter if offered. Only select the sdx listing for the external drive. For you external drive it will probably be sdb. Highlight any partition(s) found. Press the "P" key. Are your files listed? You can select any directory or file using the ":" key. Press the upper case "C" key to copy. The default copy location will be the unzipped folder of Testdisk on your desktop. If a Quick Search does not find any partitions do a Deeper Search. This can take awhile on a large drive.

 

After recovery your data, if possible, we can try recovering the partition table to bring the USB external back online but recovering your data should take priority.



#11 rnallamilli

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Posted 25 January 2017 - 07:44 PM

I see Windows 64 bit at both the options. which one should i select?

 

My System Specifications:

 
Product Name - 15-p214dx
Microprocessor - 2.4GHz 5th generation Intel Core i7-5500U Dual Core
Microprocessor Cache - 4MB L3 Cache
Memory - 6GB DDR3L SDRAM (2 DIMM)
Video Graphics - Intel HD graphics 5500 with up to 3036MB total graphics memory
Hard Drive - 750GB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection


#12 rnallamilli

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Posted 25 January 2017 - 07:47 PM

Screen Shot attached.



#13 JohnC_21

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Posted 25 January 2017 - 07:49 PM

You want to download the link that says just Windows just above Windows 64bit. The 32bit version of Testdisk should always be used.

 

https://www.cgsecurity.org/Download_and_donate.php/testdisk-7.0.win.zip

 

Edit: Windows 10 has been know to bork partitions on external drives if attached during a major update. 


Edited by JohnC_21, 25 January 2017 - 07:53 PM.


#14 rnallamilli

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Posted 25 January 2017 - 07:58 PM

I see sda and sdb both. attached screen shot. should i go with sdb?



#15 JohnC_21

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Posted 25 January 2017 - 08:02 PM

sda is your internal drive so select sdb.






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