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A Whole Lot of Errors


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#1 thefroky

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Posted 25 January 2017 - 01:39 AM

Hello everyone, I've been roaming the forum the past couple of days looking to fix a computer. I recieved a computer that was shut down negligently a couple of times causing a lot of files to be corrupted. At first, the computer would just freeze but after working on it, I got it to work a little but can't open any browser nor big apps. I ran a system restore but it failed, ran sfc /scannow and found corrupt files but was unable to fix it, ran DISM /online /cleanup-image /restorehealth and got error 0x80240021, ran DISM /online /cleanup-image /startcomponentcleanup and got error 0x800f0831. I can post the logs, they're filled with "failure to open".



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#2 dc3

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Posted 25 January 2017 - 12:37 PM

I would suggest doing a Refresh.  This will basically reinstall the operating system, but it will not effect your data.  But... it will uninstall all third party programs.

 

Windows 8.1 Refresh
 
1. Open the Settings charm, tap/click on Change PC Settings.
 
2. Tap/click on Update and recovery, then tap/click on Recovery.
 
3. Under Refresh your PC without affecting your files, tap/click on Get started.
 
Follow the instructions as they appear.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 thefroky

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Posted 25 January 2017 - 05:11 PM

Thanks for the reply. I tried doing that but received a message saying some files are missing and prompted me to insert the Windows installation or recovery media. I do not have a cd but might get my hands on a 8.1 image, would that work?



#4 opera

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Posted 26 January 2017 - 01:50 AM

You can get an iso from here

 

https://www.microsoft.com/en-gb/software-download/windows8ISO






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