I have a Western Digital My Passport 071A External Hard Drive this is no longer accessible.
It was previously working for an Acer Laptop - Aspire M5-481T that I have with Windows 7 Home Premium.
However, I was trying to use it on a Windows 10 Home HP Pavillion Laptop - HP Pavilion - 15-au147cl
here is a link for the specs. on it http://support.hp.com/us-en/document/c05349045
and I was unable to use Windows Explorer in Windows 10 to view the files after it took an extremely long time to assign a letter to the drive. It gives the message "F:\ The directory name is invalid."
I tried downloading the latest drivers using Device Manager from Windows 10 and it said that I have the most current
In Device Manager I did notice that the drive is not formatted because under format it just says "RAW".
Also, the Western Digital App Manager Launcher is listed as enabled in the startup tab of Task Manager.
So since it wasn't working on the Windows 10 machine, I decided to try connecting it to the Win. 7 machine.
Now I get the message after a while,
"Location is not available
E:\ is not accessible.
The request could not be performed because of an I/O device error."
You need to format the disk in drive E: before you can use it.
Do you want to format it?"
I have formatted usb drives before and I know that it erases all of the data on the drive.
My question is, is there a way for me to access the data so that I can copy it to another location before I format it, if formatting the drive is the only way that I can use it?
Edited by huntsin2, 24 January 2017 - 08:07 PM.