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My PC has a booboo


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#1 KennB

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Posted 24 January 2017 - 03:10 PM

I've been chasing this BSOD issue for a while on my office machine.  I think I've narrowed it down to the Adobe Creative Cloud app, but not entirely sure.  Seems to do it a lot when I'm trying to install/uninstall Adobe apps.  At first I thought it was something to do with my main profile (we're on a domain system) and handling my Adobe apps under my alt account that I use for admin stuff worked before, but now just BSOD on me twice in a row.  I'm attaching all the goods in hopes someone can give me some insight.  She's not the youngest beauty in the building, but she's still got it where it counts.

Attached Files



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#2 usasma

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Posted 24 January 2017 - 06:03 PM

No systeminfo.txt report.  Please do this:

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP

 

Your UEFI/BIOS (version 1402) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

I have no idea of how many Windows Update hotfixes are on your system.  Please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?

This appears to be one of those BSOD episodes that can either be hardware or software.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If they ALL pass, then please run Driver Verifier according to these directions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Jan 24 14:36:22.356 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012417-5328-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:04:30.042
Probably caused by :memory_corruption
BugCheck EF, {ffffd30b6d733800, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffd30b6d733800, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
  BIOS Version                  1402
  BIOS Release Date             03/21/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LK
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 24 14:31:21.034 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012417-5515-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:01:05.720
Probably caused by :memory_corruption
BugCheck EF, {ffff8a06d09d4800, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffff8a06d09d4800, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
  BIOS Version                  1402
  BIOS Release Date             03/21/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LK
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 21 19:37:32.961 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122116-5546-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 1:01:08.130
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck EF, {ffff8f88a67b3480, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffff8f88a67b3480, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
  BIOS Version                  1402
  BIOS Release Date             03/21/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LK
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jan 24 14:36:22.356 2017 (UTC - 5:00)**************************
LHidEqd.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LEqdUsb.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LMouFilt.Sys                Tue Jun  9 15:25:39 2015 (55773DB3)
LHidFilt.Sys                Tue Jun  9 15:25:40 2015 (55773DB4)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
lxss.sys                    Fri Jul 15 22:28:26 2016 (57899BCA)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
LXCORE.SYS                  Wed Oct  5 05:22:04 2016 (57F4C63C)
aswRvrt.sys                 Mon Oct 24 04:01:54 2016 (580DBFF2)
aswMonFlt.sys               Mon Oct 24 04:02:40 2016 (580DC020)
aswTdi.SYS                  Mon Oct 24 04:02:56 2016 (580DC030)
aswKbd.SYS                  Mon Oct 24 04:03:07 2016 (580DC03B)
aswrdr2.sys                 Mon Oct 24 04:03:14 2016 (580DC042)
aswSP.SYS                   Mon Oct 24 04:04:02 2016 (580DC072)
aswSnx.SYS                  Mon Oct 24 04:04:02 2016 (580DC072)
nvlddmkm.sys                Thu Nov 10 17:01:49 2016 (5824EE4D)
deckaud.sys                 Tue Nov 15 19:38:10 2016 (582BAA72)
deckavs.sys                 Tue Nov 15 19:38:14 2016 (582BAA76)
DeckLink.sys                Tue Nov 15 19:40:00 2016 (582BAAE0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  1 15:13:55.216 2016 (UTC - 5:00)**************************
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
nvlddmkm.sys                Wed Jun 17 01:28:00 2015 (55810560)


http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
lxss.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
LXCORE.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
http://www.carrona.org/drivers/driver.php?id=aswKbd.SYS
http://www.carrona.org/drivers/driver.php?id=aswrdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=deckaud.sys
http://www.carrona.org/drivers/driver.php?id=deckavs.sys
http://www.carrona.org/drivers/driver.php?id=DeckLink.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 KennB

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Posted 24 January 2017 - 07:16 PM

Here's the systeminfo dump.  I'll have to run the other tests tomorrow as I'm trying to wrap things up so I can go home. :)

Attached Files



#4 KennB

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Posted 24 January 2017 - 07:53 PM

Also the BIOS is the latest version, sadly.



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 25 January 2017 - 06:06 AM

What I suggest after reviewing the systeminfo.txt report:

 

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 KennB

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Posted 06 February 2017 - 04:02 PM

What I suggest after reviewing the systeminfo.txt report:

 

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Those are the only hotfixes available.

 

I'm not going to get too excited yet, but I *think* Avast was causing the problems.  I uninstalled it and was able to successfully install and/or update some Adobe apps without a BSOD.






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