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Multiple Blue Screens of Death.


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#1 kwjamesblond

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Posted 24 January 2017 - 12:27 PM

Hello my desktop computer has been crashing a lot this past week.  In this past week twice whie booting up I have recieved the error Kernel Security Check Fallure and I have check The Driver Verifier Manager and also ran sfc scannow with no troubles.  Just today I was watching an online video for my College and the computer crashed giving the error message Critical Structure Corruption Error.  I checked the memory with the Windows Memory Diagnostice tool and everything checks out.   I got some help for this issue from another area of the forum and now this morning while booting my PC I got the error process has locked pages and after rebooting and typing in my password I recieved a blank screen with and a message popped up saying something about the system (I cannot remember what).  I was forced to reboot and now the system works.  I have Norton and ran a full scan a few days ago and did a rootkit scan as well.  I have windows 10 and my motherboard is a gigabyte ga-z170x-gamming 7.  I'm not sure if I have a virus but this computer should not be crashing every other day.  Also when I had first posted this issue the WER section of the MSINFO32 report only had two entries and I have not used any disk cleaning utility maybe this will help.

-Thanks


Edited by kwjamesblond, 24 January 2017 - 12:32 PM.


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#2 quietman7

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Posted 29 January 2017 - 07:07 PM

You probably did not get a reply because your issue is not one we deal with in this forum. I will move it to the Windows Crashes, BSOD, and Hangs Help and Support Forum  where we have experts who can assist with investigating crashes as you describe.


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#3 kwjamesblond

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Posted 29 January 2017 - 07:49 PM

Just a little update because it has been a few days, I check the windows reliability report and it says my computer has not been properly shut down each night and I believe this is probably why it crashes every morning so I turned off fast startup.  I am afraid I have a virus because I downloaded and burned a copy of Norton Rescue Disc and after booting from the DVD, the Norton splash screen show up but then I get blank screen with an error message every minute or so with a bunch of hex numbers.  I have done everything they said in my previous post except update my BIOS cause I am afraid that it will kill my computer if it does not boot up after rebooting properly.



#4 kwjamesblond

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Posted 29 January 2017 - 08:36 PM

Here's the files!!

Attached Files



#5 bwv848

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Posted 04 February 2017 - 09:43 PM

Greetings,

Sorry that we haven't gotten back to you about your BSODs — we sometimes get overwhelmed!!!

Unfortunately, there's no "definite diagnosis" from your memory dumps. There were several different bugchecks, and one blamed gdrv.sys, a driver related to Gigabyte Easy Saver. Actually gdrv.sys is quite infamous for causing BSODs, so please uninstall Gigabyte Easy Saver from the Control Panel.

I see that you have some Killer Networking software installed. Unfortunately, there's a bug in that program that causes BSODs. Please create a system restore point and reinstall your Killer Network drivers. Ensure that you install the latest Windows 10 compatible ones. Next, follow these instructions, to disable some Killer Networking components:

https://service.msicomputer.com/msi_user/support/techfaqdetail.aspx?formid=3054

If you're still continuing to have problems, I suggest you ALL of these hardware diagnostics (you had some Live Kernel Events):

www.carrona.org/hwdiag.html

That's all I can think of for now until usasma comes around. :)


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#6 kwjamesblond

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Posted 06 February 2017 - 11:42 AM

Hey thanks for finally getting to me, I have looked in my Programs and Features and I do not see Gigabyte Easy Saver.  I think I might have tried to uninstall this last year and I guessing that part of the program remains.  I was wondering what the best action would be and if I could maybe find out the names of the Easy Saver programs to find and delete manually with the file manager or reinstall then uninstall.  I also looked into turning of the Killer Networking stuff and did not see any of the choices when I followed through with the tutorial.

-Thanks Again!!



#7 bwv848

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Posted 06 February 2017 - 11:58 AM

Just uninstall "GIGABYTE" from the Control Panel. You should see an option to uninstall Easy Saver from there.  Next, to disable Killer Networking:

• Create a system restore point.
• Open Task Manager, and in the Startup tab, disable Killer Network Manager.
• Next, disable Killer Service v2 from services.msc

Thanks. :)


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#8 kwjamesblond

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Posted 06 February 2017 - 12:44 PM

The only Gigabyte thing I could find to uninstall in control panel was Gigabyte OC_Guru II, I still cannot find Easy Saver.  I still cannot see Killer Network Manager should I unistall it from the Control Panel?  I did exactly what you said but I do not see Killer Network Manager or Easy Saver.  Sorry

-Thanks



#9 bwv848

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Posted 06 February 2017 - 12:46 PM

Let's try using Autoruns:

 

:step1: Autoruns by Sysinternals
 
• Download and save Autoruns from here.
• Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
• Wait for a minute or so, then go to File, Save..., and save the file to your Desktop. Use the default name and ensure that the file extension while saving is .arn.
• Zip and attach the file in your next post.


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#10 kwjamesblond

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Posted 06 February 2017 - 03:55 PM

Here's the file

Attached Files

  • Attached File  OA.zip   307.51KB   1 downloads


#11 bwv848

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Posted 06 February 2017 - 04:05 PM

Now we can disable Killer Networking. :)

• Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
• Go to Options, and check Hide Empty Locations and Hide Microsoft Entries.
• Wait for a minute or so, then go to the Logon tab. Uncheck Killer Network Manager.Ink It's under the

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

area. You'll have to scroll down. :wink:
• Next, go to the Services tab, and uncheck Killer Service v2.
• Restart your computer. If your internet connection is broken, undo the steps we did above, and reboot.                  


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#12 kwjamesblond

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Posted 06 February 2017 - 07:44 PM

Hello Thanks again I followed your instructions and unchecked the box's, What do I do about the Gigabyte Easy Saver should I manually delete the driver gdrv.sys or is this a bad idea?



#13 bwv848

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Posted 06 February 2017 - 07:53 PM

DO NOT delete gdrv.sys. Doing so will probably render your computer unbootable. Have you experienced further BSODs?

As for GIGABYTE Easy Saver, I suspect it was bundled in a program called "GIGABYTE". Can you create a system restore point and uninstall "GIGABYTE" (or something like that) from the Control Panel?

Thanks.

Edited by bwv848, 06 February 2017 - 07:54 PM.

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#14 kwjamesblond

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Posted 06 February 2017 - 08:03 PM

I have uninstalled everything with Gigabyte already from the control panel a few hours ago.  What about a virus is there a bootable rescue disc you would recommend or is this probably just driver related?



#15 bwv848

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Posted 06 February 2017 - 08:19 PM

If you think you're infected, please post here:
https://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

This is the BSOD forum, and we don't deal with malware issues. However, I do suspect your BSODs were caused by GIGABYTE and your Killer Networking software.

Good luck! Don't forget to update us! :)

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