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BSoD Windows 10


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#1 Valbunny

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Posted 24 January 2017 - 09:37 AM

So basically I got a new computer, and I was looked at the drivers/utilities from each of my components, motherboard/gpu, and I found some cool programs that they had and decided to download them. (I do have windows 10 installed.) 

 

So my motherboard is MSI, my gpu is Gigabyte, and so I accidentally installed MSI Gaming App, I think it is called, that allows you to OC GPU's, anyways, I also installed the Gigabyte Xtreme gaming program, and I ran both once, though closed out of them. I then tried to start the Extreme Gaming (gigabyte one) and my PC blue screened?? Was wondering if the cause was installing the MSI OC software with a Gigabyte gpu?? Thank you for your time.

 

 

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#2 usasma

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Posted 24 January 2017 - 05:14 PM

Your UEFI/BIOS (version 1.10) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

There were no memory dumps included in the uploaded reports.

The WER section of the MSINFO32 report shows 1 BSOD and 6 Live Kernel Events

The BSOD in the WER section was a STOP 0x116 (Video TDR error).  More info on the error here:  http://www.carrona.org/bsodindx.html#0x00000116
I would start with the troubleshooting steps on this page:  http://www.carrona.org/VideoTDR.html

Also, I would start with these free hardware diagnostics (because of the relatively large number of Live Kernel Events without corresponding BSOD's):  http://www.carrona.org/hwdiag.html

Please start with the video tests, bur finish ALL of the diagnostics and let us know the results.


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