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PC refusing to start 1 time out of 4


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10 replies to this topic

#1 Greeneyebrow

Greeneyebrow

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Posted 24 January 2017 - 04:39 AM

Hi guys and thanks for having me here.

As the title says our PC is failing to boot up on occasion.

The specs are

 

Motherboard       Asus sabertooth 990fx r3.0

cpu                     AMD FX8350

PSU                    Rosewill glacier 600m.

Memory              Hyper X Fury 1866   2x8GB  ddr3

GPU                    MSI Radeon RX470

SSD                     ADATA Premier sp550

HDD                   2x western digital caviar blue 1TB

 

Running windows 10

 

So maybe once or twice out of four starts the machine will come into life, fans will start, the option to enter bios will appear on screen and then dissapear and then nothing else happens, the fans are still on, gpu is lit up but nothing on the display.

Pressing reset will usually sort it out and it will boot through to windows.

 

Sometimes the same thing will happen when selecting 'restart' from within windows.

 

On occasion it has stuck at the 'enter bios' screen and nothing seems to respond, not even pressing F2 or delete.

 

The sytem is new and was bought for my son for xmas.

 

The components all have 7 days left for a no question amazon return.

 

Hopefully someone out there can help us out with this.

 

Many thanks in advance..



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#2 hamluis

hamluis

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Posted 24 January 2017 - 06:45 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Greeneyebrow

Greeneyebrow
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Posted 24 January 2017 - 09:35 AM

Hi Louis, many thanks for your speedy reply.

 

Here is the information you requested.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by James (administrator) on 24-01-2017 at 14:31:57
Running from "D:\Users\James\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/24/2017 02:31:50 PM) (Source: Microsoft-Windows-EFS) (User: DESKTOP-FL5UC48)
Description: 7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.

Error: (01/24/2017 02:29:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: atkexComSvc.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: PEbiosinterface32.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00011248
Faulting process ID: 0x974
Faulting application start time: 0xatkexComSvc.exe0
Faulting application path: atkexComSvc.exe1
Faulting module path: atkexComSvc.exe2
Report ID: atkexComSvc.exe3
Faulting package full name: atkexComSvc.exe4
Faulting package-relative application ID: atkexComSvc.exe5

Error: (01/24/2017 09:13:37 AM) (Source: Microsoft-Windows-EFS) (User: DESKTOP-FL5UC48)
Description: 7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.

Error: (01/24/2017 09:11:39 AM) (Source: Application Error) (User: )
Description: Faulting application name: atkexComSvc.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: PEbiosinterface32.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00011248
Faulting process ID: 0xa00
Faulting application start time: 0xatkexComSvc.exe0
Faulting application path: atkexComSvc.exe1
Faulting module path: atkexComSvc.exe2
Report ID: atkexComSvc.exe3
Faulting package full name: atkexComSvc.exe4
Faulting package-relative application ID: atkexComSvc.exe5

Error: (01/24/2017 08:03:29 AM) (Source: Microsoft-Windows-EFS) (User: DESKTOP-FL5UC48)
Description: 7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.

Error: (01/24/2017 07:51:18 AM) (Source: Microsoft-Windows-EFS) (User: DESKTOP-FL5UC48)
Description: 7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.

Error: (01/24/2017 07:46:20 AM) (Source: Microsoft-Windows-EFS) (User: DESKTOP-FL5UC48)
Description: 7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.

Error: (01/24/2017 07:44:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: atkexComSvc.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: PEbiosinterface32.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00011248
Faulting process ID: 0xa04
Faulting application start time: 0xatkexComSvc.exe0
Faulting application path: atkexComSvc.exe1
Faulting module path: atkexComSvc.exe2
Report ID: atkexComSvc.exe3
Faulting package full name: atkexComSvc.exe4
Faulting package-relative application ID: atkexComSvc.exe5

Error: (01/23/2017 07:36:49 PM) (Source: Microsoft-Windows-EFS) (User: DESKTOP-FL5UC48)
Description: 7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.

Error: (01/23/2017 06:36:00 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-FL5UC48)
Description: Activation of application Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.


System errors:
=============
Error: (01/24/2017 02:29:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/24/2017 02:29:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/24/2017 02:29:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/24/2017 02:29:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/24/2017 02:29:48 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/24/2017 02:29:47 PM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

Error: (01/24/2017 02:29:44 PM) (Source: Service Control Manager) (User: )
Description: The SecDrv service failed to start due to the following error: %%1275 = This driver has been blocked from loading

Error: (01/24/2017 02:29:44 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\SysWow64\drivers\SECDRV.SYS

Error: (01/24/2017 02:29:43 PM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

Error: (01/24/2017 02:29:43 PM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

Microsoft Office Sessions:
=========================
Error: (01/24/2017 02:31:50 PM) (Source: Microsoft-Windows-EFS)(User: DESKTOP-FL5UC48)
Description: 74880x80070005

Error: (01/24/2017 02:29:54 PM) (Source: Application Error)(User: )
Description: atkexComSvc.exe0.0.0.000000000PEbiosinterface32.dll0.0.0.000000000c00000050001124897401d2764e4eae e851C:\Program Files (x86)\ASUS\AXSP\1.02.00\atkexComSvc.exeC:\Program Files (x86)\ASUS\AXSP\1.02.00\PEbiosinter face32.dll03e4de67-4f50-49a6-bc6f-7f9bbede47e2

Error: (01/24/2017 09:13:37 AM) (Source: Microsoft-Windows-EFS)(User: DESKTOP-FL5UC48)
Description: 74880x80070005

Error: (01/24/2017 09:11:39 AM) (Source: Application Error)(User: )
Description: atkexComSvc.exe0.0.0.000000000PEbiosinterface32.dll0.0.0.000000000c000000500011248a0001d27621da8b fb8dC:\Program Files (x86)\ASUS\AXSP\1.02.00\atkexComSvc.exeC:\Program Files (x86)\ASUS\AXSP\1.02.00\PEbiosinterface 32.dllcddb4bb9-ec24-47bb-bec9-ad428fc76a74

Error: (01/24/2017 08:03:29 AM) (Source: Microsoft-Windows-EFS)(User: DESKTOP-FL5UC48)
Description: 74880x80070005

Error: (01/24/2017 07:51:18 AM) (Source: Microsoft-Windows-EFS)(User: DESKTOP-FL5UC48)
Description: 74880x80070005

Error: (01/24/2017 07:46:20 AM) (Source: Microsoft-Windows-EFS)(User: DESKTOP-FL5UC48)
Description: 74880x80070005

Error: (01/24/2017 07:44:37 AM) (Source: Application Error)(User: )
Description: atkexComSvc.exe0.0.0.000000000PEbiosinterface32.dll0.0.0.000000000c000000500011248a0401d27615a8e905c 7C:\Program Files (x86)\ASUS\AXSP\1.02.00\atkexComSvc.exeC:\Program Files (x86)\ASUS\AXSP\1.02.00\PEbiosinterface 32.dllf89028f5-0542-4dfc-a2f5-f5344e552511

Error: (01/23/2017 07:36:49 PM) (Source: Microsoft-Windows-EFS)(User: DESKTOP-FL5UC48)
Description: 74880x80070005

Error: (01/23/2017 06:36:00 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-FL5UC48)
Description: Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App-2147023174

CodeIntegrity Errors:
===================================
  Date: 2017-01-18 16:17:16.164
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Users\James\AppData\Local\Temp\atdcm64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-18 16:17:16.122
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Program Files\AMD\CIM\Bin64\atdcm64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-17 14:27:49.124
  Description: Code Integrity determined that a process (\Device\HarddiskVolume8\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume8\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

  Date: 2017-01-17 09:10:06.771
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Users\James\AppData\Local\Temp\atdcm64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-17 09:10:06.731
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Program Files\AMD\CIM\Bin64\atdcm64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-04 15:44:13.218
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Users\James\AppData\Local\Temp\ALSysIO64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-04 15:44:13.188
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Users\James\AppData\Local\Temp\ALSysIO64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-04 15:44:13.157
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Users\James\AppData\Local\Temp\ALSysIO64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-04 15:44:13.124
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Users\James\AppData\Local\Temp\ALSysIO64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-01-04 15:44:13.084
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume8\Users\James\AppData\Local\Temp\ALSysIO64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Flash Player 24 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 24.0.0.186 - Adobe Systems Incorporated)
Adobe Photoshop CS5.1 (HKLM-x32\...\{9158FF30-78D7-40EF-B83E-451AC5334640}) (Version: 12.1 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.6 - Advanced Micro Devices, Inc.)
AMD OverDrive (HKLM-x32\...\{EEB605FD-C5F5-4946-90F3-D65C604A9187}) (Version: 4.3.1.0698 - Advanced Micro Devices, Inc.)
AMD Radeon Settings (HKLM\...\WUCCCApp) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.)
Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.33.1 - Asmedia Technology)
ASUS Boot Setting (HKLM-x32\...\{7AAE9187-C24F-4073-A951-36C370E7A3A5}) (Version: 1.00.22 - ASUSTeK Computer Inc.)
AURA (HKLM-x32\...\{5899CD4F-8764-4303-A0D9-C60A62CFC24F}) (Version: 1.01.18 - ASUSTeK Computer Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{1E2DEC98-C581-C468-DA7B-00005E3F5BFD}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (HKLM\...\{51F85784-6799-5CA3-97B2-2E5904FC3E58}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{71735971-CE8E-FA38-D954-59B966A234EB}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{8E6F5592-ED7E-9C50-74AC-BF417B1FE291}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{701CCA98-5B18-E72D-57F6-28367BD1E703}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{AD28960A-6190-C991-C964-308B86EAA2E2}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{84C3F2C5-F7B2-2F08-CDF4-79EF7CC55D74}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{0E8A3B17-D603-B1B6-C205-1685EBDD23E9}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{C0DBFA5C-5E1C-7FAB-E643-143A13DED5E4}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{1E7D3072-1D28-E33A-99DF-85D9F7ECD06E}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{C802EB6D-6B17-A286-3483-61BF0177C8A5}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{BA26B70C-3D8C-2D14-4122-211FB3E6F691}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{C26A21BD-9F69-AF86-C1B1-46E88FCCD4E6}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{1C72170C-88FD-3067-164B-CD3B5C241B32}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{5FEACE78-C338-9AED-FF05-7DE7E273C774}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{A3795528-F572-6314-C4E3-EE9DAF0FBF02}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{B5715AEF-5952-C42A-838E-632379DF4A27}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{1D9C4DD3-AFEB-68C1-2681-37302AD36B15}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{4853A56D-7931-A08B-5BA7-8E2D61043DF9}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{AF247636-CF78-E1D5-4719-88D5C13B8925}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{B28CF677-E2C8-12CA-52BB-19B6F066D36A}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{43F6D22B-E0E9-EE90-9B62-1C5FC5D15A55}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{D655A6CB-14A2-1FD2-A295-5EA23AB21A66}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{7E2392A2-F669-4ACA-FEAB-81FA712EB47B}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{D4490E0F-8E7B-1097-B56A-7643C75F1C28}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{8AE0B2D4-5FAB-06D7-6B20-38B5681D55C9}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{DAB44116-0266-C65B-B643-AC11217C3041}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{3AF70346-52C7-0334-606F-118D1C1CB7A2}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{4DD01E8F-0BC9-56DB-4F17-CFD306299656}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{53AE8AC7-5213-67AF-0DC0-CED696B77643}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{A96951C9-41DC-ED52-E121-B231AFD25DC5}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{8DBD68E2-8152-1E32-473C-A1E1AAB3AAE1}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{DC9DFCBF-87DA-892C-6151-99CC9EF46E3E}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{384C7939-9491-0CF0-61EF-F7B347E920ED}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{C1EFF2A2-DF4A-F6D1-B99C-1ED194AE9E78}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{46EB68BE-8AAC-8C2B-7284-8DEDE6B5CD2A}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{D38F9F98-29BC-A03E-2DBF-52854E998234}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{7A6E431B-CF43-EC3E-FD7E-0A0AAB1B25FC}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{CEE55A30-F295-9D2D-B1D7-D632745D9B8A}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
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Catalyst Control Center Next Localization TR (HKLM\...\{AAF3D667-D6B9-22D1-F1EE-B4C1947B4916}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
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========================= Memory info: ===================================
Percentage of memory in use: 12%
Total physical RAM: 16276.68 MB
Available physical RAM: 14220.41 MB
Total Virtual: 18708.68 MB
Available Virtual: 15947.03 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:223.02 GB) (Free:172.46 GB) NTFS
2 Drive d: (programs and storage) (Fixed) (Total:931.39 GB) (Free:896.46 GB) NTFS
6 Drive h: (backup) (Fixed) (Total:931.39 GB) (Free:847.46 GB) NTFS
9 Drive l: () (Removable) (Total:115.68 GB) (Free:115.68 GB) exFAT

========================= Users: ========================================
User accounts for \\DESKTOP-FL5UC48

Administrator            DefaultAccount           defaultuser0             
Guest                    James                    


**** End of log ****
 


http://speccy.piriform.com/results/r0mnW1SIItIhy56oY302D6k


Edited by hamluis, 24 January 2017 - 01:59 PM.


#4 Greeneyebrow

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Posted 24 January 2017 - 11:20 AM

Having just got back home the situation has developed. Upon powering the machine the fans start but it doesn't reach the bios screen, also the board led's on the pcie slots do not light up.

Pressing reset then brings on the fans and the pcie lights, these are just fancy extras and have no use as such, the bios screen then appears and goes away and then nothing else happens.

Pressing reset again will finally result in a succesful boot.

Thanks again..



#5 Greeneyebrow

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Posted 24 January 2017 - 11:45 AM

OK, sorry to try things without waiting for a reply. I unplugged all usb connections from the io panel apart from the keyboard dongle and the PC now boots, restarts and everything just fine.

I will try and narrow it down to which device is causing the issue and reply further but for now I feel happy that I am a little nearer.

However it is still a cause for concern as to why it would cause this behaviour.

Thanks again.

 

 

So I have narrowed it down to a USB card reader. With that unplugged from the machine it works fine.

I have plugged back in the USB gaing headset, bluetooth adapter and a  USB hub which has a memory stick plugged into it.

All running fine again.

 

I have looked online but can find no reference of a device like this causing the issues I have.

 

Is it a faulty device, ( it reads cards fine ) or something else?

I had an issue with an internal card reader, (fits in a drive bay) which would sometimes work and sometimes wouldn't, that plugged directly into a USB 3 header on the motherboard. We disconnected that and bought this one instead.

 

Thanks again.


Edited by Greeneyebrow, 24 January 2017 - 12:15 PM.


#6 hamluis

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Posted 24 January 2017 - 02:06 PM

FWIW:  USB devices attached to the system have been known to sometimes cause boot problems.

 

I don't know anything about USB3 or card readers...but you might check the website for the manufacturer of the device and see if there are any drivers provided for Win 10.

 

Your Event Viewer errors reflect a problem with your motherboard drivers.  You might uninstall/reinstall the Asus chipset drivers.

 

Louis



#7 Greeneyebrow

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Posted 24 January 2017 - 02:19 PM

FWIW:  USB devices attached to the system have been known to sometimes cause boot problems.

 

I don't know anything about USB3 or card readers...but you might check the website for the manufacturer of the device and see if there are any drivers provided for Win 10.

 

Your Event Viewer errors reflect a problem with your motherboard drivers.  You might uninstall/reinstall the Asus chipset drivers.

 

Louis

Thanks for that Louis. The website for the card reader has no drivers listed for the card reader and I will put that to one side for now and deal with the errors you mentioned.

Is it a particular driver I am looking to uninstall / re-install. I have the asus website up and there are many listed for all aspects of the board operation.

This is the asus driver page for this motherboard https://www.asus.com/uk/Motherboards/TUF-SABERTOOTH-990FX-R3-0/HelpDesk_Download/

Any advice on this would be really welcome.

 

Thanks again for your replies thus far.


Edited by Greeneyebrow, 24 January 2017 - 02:27 PM.


#8 hamluis

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Posted 24 January 2017 - 05:17 PM

You want the chipset drivers for Win 10...but I don't see any listed.  This is a first for me...every motherboard has a chipset and the chipset requires drivers.

 

https://www.asus.com/uk/Motherboards/TUF-SABERTOOTH-990FX-R3-0/specifications/

 

This is beyond my abilities :), be patient and await a response from one with more clues as to what is going on.  Thanks :).

 

Louis



#9 Greeneyebrow

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Posted 25 January 2017 - 12:19 PM

I checked the installation disc that came with the board and that lists the same drivers as the website.

As the pc has only been up and running for a couple of weeks we did a fresh install of everything today.

We haven't plugged the card reader back in but will keep an eye out to see if the same errors appear.



#10 hamluis

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Posted 25 January 2017 - 12:41 PM

Probably what I would have done...keep us posted :).

 

Louis



#11 shadow_647

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Posted 26 January 2017 - 09:36 PM

All it takes sometimes is one thing to start bugging and it can mess with the computer, its why when i see problems that might have to do with hardware i run the system with minimum hardware as a diagnostic test.

 

So if it was the usb thing then their you go.






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