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monitor settings issue


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#1 _volly

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Posted 23 January 2017 - 11:01 AM

I'm new here but I'm an old experienced tech of 20 years. This issue is with my personal desktop and I'm stumped. Take a look at the video I made on YouTube showing the problem:

 

 

My specs on my computer:

 

Operating System: Windows 10 Home 64-bit
CPU: Intel Pentium E6800 @ 3.33GHz    
RAM: 4.00GB Dual-Channel DDR2 @ 399MHz (5-5-5-15)
Motherboard: ASUSTeK Computer INC. P5KPL-AM SE (Socket 775)    31 °C
Graphics
    Generic PnP Monitor (1920x1080@60Hz)
    Generic PnP Monitor (1920x1080@60Hz)
    Generic (1920x1080@60Hz)
    L226WT (1680x1050@60Hz)
    2047MB NVIDIA GeForce GT 610 (Gigabyte)    36 °C

The following two monitors are actually the same model.
    Generic (1920x1080@60Hz)
    L226WT (1680x1050@60Hz)

USB video adapter

    MCT USB3.0 External Graphics Device

    MCT USB3.0 External Graphics Device

 

What I've tried so far to fix it that failed:

1. Delete and reinstall video drivers for both the video NVIDIA card and USB adapters

2. Deleted color profiles of the generic PnP monitors then let Windows recreate it

3. Deleted all listed monitors from the device manager and had windows re-discover them

4. Upgraded from windows 7 to 10

5. installed similar monitor drivers. Windows on reboot put the generic driver back.

6. Replaced the video card

7. The NVIDIA control panel will not work in deleting the data for when all 4 monitors are hooked up, you lose all the settings for all the monitors.

8. Making manual adjustments on the physical monitor controls.

9. Windows restore

 

A screenshot of the problem won't work for Windows will show it being normal, which it isn't. The youtube video is the only way I can show the issue.

 

If anyone can solve this one, I really would appreciate it.

 

-volly



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#2 Kilroy

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Posted 23 January 2017 - 11:12 AM

Welcome to Bleeping Computer

 

I'm at work and can't view the YouTube video.  However, if a screen shot looks normal odds are you have a hardware issue.  Can you describe the issue?



#3 Steven_M

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Posted 23 January 2017 - 11:19 AM

Most monitors have an Auto Adjust, I note you stated "8. Making manual adjustments on the physical monitor controls."

 

Not sure if you tried to adjust it manually or pressed Auto adjust.

 

Regarding the 1680 x 1050 I assume there is no drop-down option for 1920 x 1080?


Edited by Steven_M, 23 January 2017 - 11:20 AM.


#4 _volly

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Posted 23 January 2017 - 11:21 AM

Monitor #4 has the left side of the screen moved over about 2 inches and the resolution is set too low. It is not possible to change the resolution to the same as the #3 monitor.

 

It is NOT a hardware issue. I can take the USB adapters and plug them into monitors 1 and 2 and they work as expected. If monitor 3 and 4 are plugged into the NVIDEA card, they work as expected. I do NOT wish to do this for monitor 2 is slightly larger than my other 3 monitors and monitor 1 is more squat as far as vertical height. The current monitor layout ascetically works fine.

 

I've been really stumped by this one. One person recommended me trying displayfusion.  That didn't work. Tried to edit the registry (made a backup beforehand in case I mess up) and that didn't work either. 



#5 _volly

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Posted 23 January 2017 - 11:23 AM

Most monitors have an Auto Adjust, I note you stated "8. Making manual adjustments on the physical monitor controls."

 

Not sure if you tried to adjust it manually or pressed Auto adjust.

 

Regarding the 1680 x 1050 I assume there is no drop-down option for 1920 x 1080?

physically changing the monitor settings - tried that. Doesn't work.

 Monitor #4 - 1680 is as far as it goes. Now if I switch the USB adapters - the problem follows to the #3 monitor. If I hook the USB to #1, it works fine. I'm at the point I want to do this: :smash:



#6 Steven_M

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Posted 23 January 2017 - 11:25 AM

Before you chuck it off of a roof.

 

You say you've got a NVIDEA card, you can access some display settings through the NVIDEA Control panel if you right click on your desktop background. May be worth having a nose in there.

 

I would try and give more info regarding the nvidiea control panel but I'm not in front of my personal computer at the moment.


Edited by Steven_M, 23 January 2017 - 11:25 AM.


#7 _volly

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Posted 23 January 2017 - 12:18 PM

The NVIDIA control panel won't show the monitors if all 4 are hooked up

All you will get is this:

Attached File  nvidia.png   51.07KB   0 downloads



#8 Steven_M

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Posted 23 January 2017 - 01:23 PM

What card are you using?



#9 _volly

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Posted 23 January 2017 - 02:04 PM

NVIDIA GeForce GT610



#10 TheDcoder

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Posted 24 January 2017 - 02:56 AM

What card are you using?

Not trying to be smart here but it clearly says "GeForce GT610" in the screenshot



#11 Steven_M

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Posted 24 January 2017 - 04:58 AM

 

What card are you using?

Not trying to be smart here but it clearly says "GeForce GT610" in the screenshot

 

 

That went over the top of my head :P

 

@Volly

 

There is very little to try as it looks like you've done mostly everything. 

 

And if when you swap everything around it works as expected then it is truly bizarre.

 

When you swapped the 1680 x 1050 around did that give the option to change it to 1920 x 1080?






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