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Cant view pictures. Plz help


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7 replies to this topic

#1 jinn0z

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Posted 23 January 2017 - 10:33 AM

Hi, I can't view any pictures. Please help. Much appreciated! I also have a pop-up which I don't have b4.

Jprg_zpsmkk0xlkt.jpg

 

 

fjc_zpswrrst7bi.jpg

 

kvvg_zpsvtbmemqv.jpg

 

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#2 jinn0z

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Posted 23 January 2017 - 10:59 AM

It's so weird. It worked for awhile, then didn't work the next time...


Edited by jinn0z, 23 January 2017 - 11:09 AM.


#3 jinn0z

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Posted 26 January 2017 - 03:00 PM

Bump



#4 quietman7

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Posted 29 January 2017 - 07:00 PM

Your issue does not sound malware related but we can run a few scans to double-check.

Please download Emsisoft Emergency Kit and perform a scan following these instructions.

After the scan completes, copy and paste the contents of EEK's scan log in your next reply.


Please download AdwCleaner and perform a scan following these instructions.



-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.

Copy and paste the contents of AdwCleaner[CX].txt in your next reply.



Please perform a scan with Eset Online Anti-virus Scanner.
If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
Vista/Windows 7/8 users need to run Internet Explorer/Firefox as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

  • Click the green esetOnline.png button.
  • Read the End User License Agreement and check the box:
  • Check esetAcceptTerms.png.
  • Click the esetStart.png button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check esetScanArchives.png and check Remove found threats
  • Click Advanced settings and select the following:
    • Enable detection of potentially unwanted applications
    • Enable detection of potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • Please be patient as the scan can take some time to complete...close all programs and do NOT use the computer while the scan is running.
    If given the option (when threats are found), choose "Quarantine" instead of delete.
  • When the scan completes, push esetListThreats.png
  • Push esetExport.png, and save the file to your desktop as ESETScan.txt.
  • Push the esetBack.png button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.

If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
ESET Online Scanner FAQs #5

-- Note: If you recognize any of the detections as legitimate programs, it's possible they are "false positives" and you can ignore them or get a second opinion if you're not sure. ESET's detection rate is high and can include legitimate files which it considers suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not always the case. Be careful what you choose to remove. If in doubt, ask before taking action.
 
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#5 jinn0z

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Posted 30 January 2017 - 11:24 AM

Hi quietman7, here are all of the logs.

 

Emsisoft Emergency Kit - Version 12.0
Last update: 1/30/2017 8:02:00 AM
User account: DANG-PC\Dang
Computer name: DANG-PC
OS version: Windows 10x64

Scan settings:

Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files

Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Direct disk access: Off

 

--
Scan start:    1/30/2017 11:13:35 AM
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\APPID\PLSAPP.EXE     detected: Application.AdSend (A)
Key: HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET001\SERVICES\EVENTLOG\APPLICATION\PLSVCV2     detected: Application.AdSend (A)

Scanned    139145
Found    2

Scan end:    1/30/2017 11:23:22 AM
Scan time:    0:09:47

Key: HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET001\SERVICES\EVENTLOG\APPLICATION\PLSVCV2     Application.AdSend (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\APPID\PLSAPP.EXE     Application.AdSend (A)

Quarantined    2

 

 

 

--

# AdwCleaner v6.041 - Logfile created 05/01/2017 at 09:26:15
# Updated on 16/12/2016 by Malwarebytes
# Database : 2017-01-03.1 [Local]
# Operating System : Windows 10 Home  (X64)
# Username : Dang - DANG-PC
# Running from : C:\Users\Dang\Desktop\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

Folder Found:  C:\WINDOWS\Installer\{0088BAD5-E065-4A0F-B4A9-3DB6803D495B}
Folder Found:  C:\Users\Dang\AppData\Roaming\Microsoft\Windows\Start Menu\ByteFence
Folder Found:  C:\Program Files (x86)\ShowMyPCService


***** [ Files ] *****

File Found:  C:\WINDOWS\SysNative\LavasoftTcpService64.dll
File Found:  C:\WINDOWS\SysNative\LavasoftTcpServiceOff.ini
File Found:  C:\WINDOWS\SysWOW64\lavasofttcpservice.dll
File Found:  C:\WINDOWS\SysWOW64\LavasoftTcpServiceOff.ini


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

Task Found:  ByteFence Scan


***** [ Registry ] *****

Key Found:  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0088BAD5-E065-4A0F-B4A9-3DB6803D495B}
Key Found:  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0088BAD5-E065-4A0F-B4A9-3DB6803D495B}_is1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataContainer
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataContainer.1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataController
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataController.1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTable
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTable.1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableFields
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableFields.1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableHolder
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableHolder.1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.LSPLogic
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.LSPLogic.1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.ReadOnlyManager
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.ReadOnlyManager.1
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.WFPController
Key Found:  HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.WFPController.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataContainer
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataContainer.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataController
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataController.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTable
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTable.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableFields
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableFields.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableHolder
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.DataTableHolder.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.LSPLogic
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.LSPLogic.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.ReadOnlyManager
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.ReadOnlyManager.1
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.WFPController
Key Found:  [x64] HKLM\SOFTWARE\Classes\LavasoftTcpServiceLib.WFPController.1
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{0015CAC9-FC30-4CD0-BFAA-7412CC2C4DD9}
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{26C7AFDB-3690-449E-B979-B0AF5CC56DD4}
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{3A5A5381-DAAF-4C0D-B032-2C66B3EE4A8D}
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{472EF1D2-4AAE-470D-AE85-6AF8177916FD}
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{8F010D54-C023-457F-AF03-497EACB6D519}
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{9A754403-27B1-4ED7-96D7-588F07888EBF}
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{CB31FF8F-BF80-4D2B-ADBE-12C6F5347890}
Key Found:  HKLM\SOFTWARE\Classes\CLSID\{FCAA532B-E807-4027-940C-BA16B9D50105}
Key Found:  HKLM\SOFTWARE\Classes\TypeLib\{ED62BC6E-64F1-46BE-866F-4C8DC0DF7057}
Key Found:  HKU\S-1-5-21-2649704876-1349671222-1448162478-1000\Software\darwendlm
Key Found:  HKU\S-1-5-21-2649704876-1349671222-1448162478-1000\Software\Microsoft\Tinstalls
Key Found:  HKU\S-1-5-21-2649704876-1349671222-1448162478-1000\Software\Pokki
Key Found:  HKCU\Software\darwendlm
Key Found:  HKCU\Software\Microsoft\Tinstalls
Key Found:  HKCU\Software\Pokki
Key Found:  HKLM\SOFTWARE\Lavasoft\Web Companion
Key Found:  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\11598763487076930564
Key Found:  [x64] HKCU\Software\darwendlm
Key Found:  [x64] HKCU\Software\Microsoft\Tinstalls
Key Found:  [x64] HKCU\Software\Pokki
Key Found:  HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4
Key Found:  HKLM\SOFTWARE\Classes\Installer\Features\B092921321B09AF46BAFE1A1075E9292
Key Found:  HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4
Key Found:  HKLM\SOFTWARE\Classes\Installer\Products\B092921321B09AF46BAFE1A1075E9292
Key Found:  HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\50D2BAFD096C90345A82B25A790BDF69
Key Found:  [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4
Key Found:  [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B092921321B09AF46BAFE1A1075E9292
Key Found:  [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4
Key Found:  [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B092921321B09AF46BAFE1A1075E9292
Key Found:  [x64] HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4
Key Found:  [x64] HKLM\SOFTWARE\Classes\Installer\Features\B092921321B09AF46BAFE1A1075E9292
Key Found:  [x64] HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4
Key Found:  [x64] HKLM\SOFTWARE\Classes\Installer\Products\B092921321B09AF46BAFE1A1075E9292
Key Found:  [x64] HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\50D2BAFD096C90345A82B25A790BDF69
Key Found:  [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\50D2BAFD096C90345A82B25A790BDF69
Key Found:  HKU\S-1-5-21-2649704876-1349671222-1448162478-1000\Software\Microsoft\Internet Explorer\SearchScopes\{5F14633B-433F-48B3-AD6F-E2ACAE4ED66E}
Key Found:  HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{5F14633B-433F-48B3-AD6F-E2ACAE4ED66E}
Key Found:  HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2211d4a5-48d0-47f5-a7cd-81e861470f7f}
Key Found:  HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5F14633B-433F-48B3-AD6F-E2ACAE4ED66E}
Key Found:  [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{5F14633B-433F-48B3-AD6F-E2ACAE4ED66E}
Key Found:  [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5F14633B-433F-48B3-AD6F-E2ACAE4ED66E}
Value Found:  HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION [WeatherBug.exe]
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
Chrome pref Found:  [C:\Users\Dang\AppData\Local\Google\Chrome\User Data\Default\Web data] - aol.com
Chrome pref Found:  [C:\Users\Dang\AppData\Local\Google\Chrome\User Data\Default\Web data] - ask.com
Chrome pref Found:  [C:\Users\Dang\AppData\Local\Google\Chrome\User Data\Default\Web data] - www.safesear.ch

*************************

C:\AdwCleaner\AdwCleaner[C4].txt - [1280 Bytes] - [12/10/2015 15:45:14]
C:\AdwCleaner\AdwCleaner[C5].txt - [4154 Bytes] - [24/10/2015 16:12:59]
C:\AdwCleaner\AdwCleaner[C6].txt - [21735 Bytes] - [04/11/2015 21:21:01]
C:\AdwCleaner\AdwCleaner[C7].txt - [1147 Bytes] - [06/12/2015 19:01:56]
C:\AdwCleaner\AdwCleaner[R0].txt - [16679 Bytes] - [09/05/2015 20:20:44]
C:\AdwCleaner\AdwCleaner[R1].txt - [16739 Bytes] - [09/05/2015 20:49:28]
C:\AdwCleaner\AdwCleaner[R2].txt - [1028 Bytes] - [12/05/2015 19:52:58]
C:\AdwCleaner\AdwCleaner[R3].txt - [1092 Bytes] - [14/05/2015 09:04:53]
C:\AdwCleaner\AdwCleaner[R4].txt - [2769 Bytes] - [19/05/2015 20:42:34]
C:\AdwCleaner\AdwCleaner[S0].txt - [5934 Bytes] - [09/05/2015 20:50:40]
C:\AdwCleaner\AdwCleaner[S10].txt - [1031 Bytes] - [06/12/2015 18:58:22]
C:\AdwCleaner\AdwCleaner[S11].txt - [12642 Bytes] - [04/01/2017 17:17:05]
C:\AdwCleaner\AdwCleaner[S12].txt - [11343 Bytes] - [04/01/2017 17:31:50]
C:\AdwCleaner\AdwCleaner[S13].txt - [8929 Bytes] - [05/01/2017 09:26:15]
C:\AdwCleaner\AdwCleaner[S1].txt - [1095 Bytes] - [12/05/2015 19:54:25]
C:\AdwCleaner\AdwCleaner[S2].txt - [1157 Bytes] - [14/05/2015 09:09:47]
C:\AdwCleaner\AdwCleaner[S3].txt - [1567 Bytes] - [19/05/2015 20:44:23]
C:\AdwCleaner\AdwCleaner[S6].txt - [1176 Bytes] - [12/10/2015 15:43:21]
C:\AdwCleaner\AdwCleaner[S7].txt - [5022 Bytes] - [24/10/2015 16:10:47]
C:\AdwCleaner\AdwCleaner[S8].txt - [20605 Bytes] - [04/11/2015 21:12:56]
C:\AdwCleaner\AdwCleaner[S9].txt - [1030 Bytes] - [06/12/2015 18:44:17]

########## EOF - C:\AdwCleaner\AdwCleaner[S13].txt - [9515 Bytes] ##########


--
C:\Users\Dang\Downloads\ccsetup526.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application cleaned by deleting
 


Edited by jinn0z, 30 January 2017 - 03:00 PM.


#6 quietman7

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Posted 30 January 2017 - 04:53 PM

Nothing of significant concern in those logs....mostly registry items/remnants...and no sign of any malware infection to worry about.

Do you perform the ESET online scan?
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#7 jinn0z

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Posted 30 January 2017 - 06:09 PM

Hi, quietman7

 

Thanks, I removed or quarantine all of it from your suggestion. Yes, I scan with ESET online scan. Nothing major.

 

C:\Users\Dang\Downloads\ccsetup526.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application    cleaned by deleting

 

I guess that's it! Thanks a lot for the help=D
 



#8 quietman7

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Posted 30 January 2017 - 06:36 PM

Not a problem. You may want to check out these articles

While using apps or programs installed on Windows 10, if you’re getting “The app didn’t start in the required time” error, then this post is for you. You might face this problem with any in-built apps such Microsoft Edge, Cortana etc. as well with pre-installed programs for example, Windows Photo Viewer

(FIX) The App Didn’t Start In The Required Time For Windows 10


If certain app is giving you “The app didn’t start in the required time” error message, you might want to update it. Users reported having issues with Photos app on Windows 10, and according to them, updating the Photos app from Windows Store app fixed the problem for them.

How to fix “The app didn’t start in the required time” error message?
.
.
Windows Insider MVP 2017-2018
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Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




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