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Problems with my Itunes, Mail and App Store.


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#1 jtsin760

jtsin760

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  • Local time:08:12 PM

Posted 22 January 2017 - 10:49 PM

Hi, I'm having problems with my Itunes, Mail and App Store. I keep getting an error that "com.apple.Webkit.WebContent quit unexpectedly". I'm not sure what this means so I downloaded the EtreCheck app and ran it. This is what I found:  If someone could please give me some insight into what steps to take in fixing this problem, it would be greatly appreciated.

 

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-22 21:46:00

Download EtreCheck from https://etrecheck.com

Runtime 2:07

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

 

Problem: Apps are crashing

 

Hardware Information:

    MacBook Pro (15-inch, Mid 2012) 

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,1

    1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 1008

 

Video Information:

    Intel HD Graphics 4000

        Color LCD 1440 x 900

    NVIDIA GeForce GT 650M - VRAM: 512 MB

 

System Software:

    macOS Sierra  10.12.2 (16C67) - Time since boot: about 27 days 

 

Disk Information:

    APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

    [Show SMART report]

        EFI (disk0s1) <not mounted> : 210 MB 

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB 

        Macintosh HD (disk1) /  [Startup]: 498.88 GB (106.18 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 499.25 GB Online

 

    MATbleepADVD-R   UJ-8A8   ()

 

USB Information:

    Apple Inc. FaceTime HD Camera (Built-in) 

    Apple Inc. Apple Internal Keyboard / Trackpad 

    Apple Computer, Inc. IR Receiver 

    Apple Inc. BRCM20702 Hub 

        Apple Inc. Bluetooth USB Host Controller 

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Unknown Files:

    ~/Library/LaunchAgents/com.appactivity.AppActivity.plist

        ~/Library/Application Support/AppPolicy/AppActivity -i -c 748931 -isn AC43800B-6A6F-40CB-A8BE-B41A3F211CA1

    ~/Library/Safari/Extensions/SlickSavings.safariextz

    2 unknown files found. [Check files]

 

Kernel Extensions:

        /Applications/SmartSwitch.app

    [not loaded]    com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6 - 2015-06-03) [Support]

    [not loaded]    com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6 - 2015-06-03) [Support]

    [not loaded]    com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6 - 2015-06-03) [Support]

    [not loaded]    com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5 - 2015-06-03) [Support]

    [not loaded]    com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6 - 2015-06-03) [Support]

 

        /Library/Application Support/Hotspot Shield

    [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-07-06) [Support]

 

        /Library/Extensions

    [loaded]    com.globaldelight.driver.BoomDevice (1.4 - SDK 10.10 - 2016-12-21) [Support]

    [not loaded]    org.virtualbox.kext.VBoxDrv (4.2.6 - 2016-12-21) [Support]

    [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.2.6 - 2016-12-21) [Support]

    [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.2.6 - 2016-12-21) [Support]

    [not loaded]    org.virtualbox.kext.VBoxUSB (4.2.6 - 2016-12-21) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6 - 2016-12-21) [Support]

 

Startup Items:

    AvgNetShieldLoader: Path: /Library/StartupItems/AvgNetShieldLoader

    VirtualBox: Path: /Library/StartupItems/VirtualBox

    Startup items no longer function in OS X Yosemite or later

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    168 Apple tasks

    [running]    105 Apple tasks

 

System Launch Daemons:

    [not loaded]    40 Apple tasks

    [loaded]    164 Apple tasks

    [running]    108 Apple tasks

 

Launch Agents:

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2017-01-13) [Support]

    [not loaded]    com.avg.LinkScannerAgent.plist (2013-02-20) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-08-24) [Support]

    [running]    com.trusteer.rapport.rapportd.plist (2016-12-26) [Support]

 

Launch Daemons:

    [running]    com.adobe.ARMDC.Communicator.plist (2017-01-13) [Support]

    [running]    com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-13) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-12-16) [Support]

    [loaded]    com.anchorfree.ajaxserver.plist (2013-11-08) [Support]

    [running]    com.avg.apiServices.plist (2013-02-20) [Support]

    [running]    com.avg.avginfosd.plist (2013-02-20) [Support]

    [loaded]    com.ea.origin.ESHelper.plist (2014-03-11) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-09-01) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-12-04) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [failed]    com.spotflux.Spotflux.tun.plist (2016-12-10)

    [running]    com.trusteer.rooks.rooksd.plist (2016-12-15) [Support]

 

User Launch Agents:

    [failed]    com.adobe.ARM.[...].plist (2013-03-13) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

    [running]    com.appactivity.AppActivity.plist (2016-09-05) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-12-10)

    [loaded]    com.pia.pia_manager.plist (2016-12-10)

    [running]    com.spotify.webhelper.plist (2017-01-21) [Support]

    [not loaded]    org.virtualbox.vboxwebsrv.plist (2013-02-20) [Support] - /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv: Executable not found!

 

User Login Items:

    iTunesHelper    Application   (2016-12-13)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  

        (/Applications/Dropbox.app)

    CleanMyMac 3 Menu    Application   (2015-12-19)

        (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    Android File Transfer Agent    Application  

        (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

    Wondershare Helper Compact    Application  

        (~/Library/Application Support/Helper/Wondershare Helper Compact.app)

    Spotify    Application Hidden 

        (/Applications/Spotify.app)

    KiesAgent    Application Hidden  (2015-06-02)

        (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

    fuspredownloader    Application Hidden 

        (~/Library/Application Support/.FUS/fuspredownloader.app)

 

Internet Plug-ins:

    JavaAppletPlugin: 15.0.1 - SDK 10.12 (2013-10-28) Check version

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

    Flip4Mac WMV Plugin: 3.1.0.24   - SDK 10.8 (2013-02-22) [Support]

    AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-21) [Support]

    FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-11) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-27) [Support]

    Torque: Torque 4.4.2 - SDK 10.7 (2012-12-10) [Support]

    QuickTime Plugin: 7.7.3 (2016-12-21)

    Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-11) [Support]

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-31) [Support]

    AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-21) [Support]

    DirectorShockwave: 12.1.4r154 - SDK 10.6 (2014-11-07) [Support]

 

Safari Extensions:

    AVG LinkScanner - AVG Technologies, Inc. - http://www.avg.com (2012-01-09)

    QuickBrowse - Catalin Andrei Vasiliu - http://www.unionsoftwareonline.com (2016-04-06)

    Slick Savings (2015-08-09)

 

3rd Party Preference Panes:

    Flash Player (2016-12-16) [Support]

    Flip4Mac WMV (2013-01-09) [Support]

    LinkScannerSettings (2012-02-15) [Support]

    MusicManager (2015-11-17) [Support]

    Trusteer Endpoint Protection (2016-12-26) [Support]

 

Time Machine:

    Time Machine not configured!

 

Top Processes by CPU:

         6%   Google Chrome Helper(13)

         4%   kernel_task

         2%   WindowServer

         2%   nwjs Helper

         1%   fontd

 

Top Processes by Memory:

    2.43 GB   Google Chrome Helper(13)

    1.40 GB   kernel_task

    1.36 GB   softwareupdated

    885 MB    rapportd

    524 MB    Google Chrome

 

Virtual Memory Information:

    3.96 GB   Available RAM

    907 MB    Free RAM

    12.04 GB  Used RAM

    3.08 GB   Cached files

    342 MB    Swap Used

 

Diagnostics Information:

    Jan 22, 2017, 08:00:51 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-22-200051_[redacted].crash

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Jan 22, 2017, 07:53:32 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-22-195332_[redacted].crash

    Jan 22, 2017, 07:50:12 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-22-195012_[redacted].crash

    Jan 22, 2017, 07:49:31 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-22-194931_[redacted].crash

    Jan 21, 2017, 06:31:10 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-21-183110_[redacted].crash

 

Files deleted by EtreCheck:

    Jan 22, 2017, 09:42:13 PM - ~/Library/LaunchAgents/com.onlineapplicationstatus.AppStatus.plist

    Jan 22, 2017, 09:42:13 PM - ~/Library/Caches/com.apple.Safari/Extensions/Amazon Shopping Assistant.safariextension

    Jan 22, 2017, 09:42:13 PM - ~/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz

    Jan 22, 2017, 09:42:13 PM - ~/Library/Safari/Extensions/Searchme-2.safariextz

    Jan 22, 2017, 09:42:13 PM - ~/Library/Safari/Extensions/Slick Savings.safariextz



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