I have a laptop that says it is infected and I have to go to see a tor website to download a program to tell me what I am encrypted with and how to decrypt. I can and have run several spyware removal programs and antivirus but they didn't find anything serious. Not sure if this computer is really infected or they expect me to go to their website and download the virus? I uploaded the jpeg of the ransom note to RansomID but it said it wasn't identifiable. Ideas?