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Windows Startup tries to repair, can't reset, etc.

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#1 mistermike23


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Posted 22 January 2017 - 06:47 PM

Hoping someone can help. I have a dell laptop, and the other day it was acting funny so I shut it down. It wouldn't start up normally and tried all the basic stuff like chkdsk etc.


It does not repair itself (I guess this a thing in Windows 10). When I tried to reset the computer (factory settings), it fails and says it can't.


Really not sure what to do, not sure if it is a virus, could be...who knows...normally in desperate cases like this I can at least restore to factory settings and I can't even do that.


I did download frst64.exe but no idea how to create a fix log.


Any help would save my day...as its my wifes laptop and she uses it for work stuff.

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#2 usasma


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Posted 24 January 2017 - 06:37 AM

Can you run the Dell Diagnostics?  Try tapping F12 at boot and you should get a menu that lists (among other things) the diagnostics.

You may also want to backup your stuff - more advice on that here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

In short, if the hard drive isn't damaged, or isn't damaged badly, you may be able to boot to a portable OS and copy your data off the hard drive before doing anything else.


After that, we'll suggest different repairs/different ways to reset the OS.

You can make a free, bootable W10 flash drive here:  https://www.microsoft.com/en-us/software-download/windows10/

Follow the instructions in the area that says "Download tool now"

Edited by usasma, 24 January 2017 - 06:50 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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