Hoping someone can help. I have a dell laptop, and the other day it was acting funny so I shut it down. It wouldn't start up normally and tried all the basic stuff like chkdsk etc.
It does not repair itself (I guess this a thing in Windows 10). When I tried to reset the computer (factory settings), it fails and says it can't.
Really not sure what to do, not sure if it is a virus, could be...who knows...normally in desperate cases like this I can at least restore to factory settings and I can't even do that.
I did download frst64.exe but no idea how to create a fix log.
Any help would save my day...as its my wifes laptop and she uses it for work stuff.