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Windows 10 suddnely shuts down without warning 5 min after first startup


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#1 adamjedgar

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Posted 22 January 2017 - 04:03 PM

Hi guys

,

I have a windows 10 desktop pc.

 

Whenever i start it up from scratch (ie a power up, not reset) it runs for about 5 minutes then without any warning shuts down once. It does this religiously every time i startup of a morning. After i restart it the computer seems to run ok from this point onwards although sometimes, i get system crashes when i enter Google Earth and zoom in or am running media software. I think the two issues are caused by different things, and its the sudden shutdown approx 5 minutes after startup i am most concerned about.

 

It has not been doing this for very long and i get zero warning or any error messages before or after, and I am wondering if anyone has any ideas on how to problem solve something like this?

 

system specs

 

Motherboard -Gigabyte GA Z77X UD3H

IDE ATA/ATAPI Controller-Intel R 7 Series/C216 

CPU-Intel I7-2700k

GPU-AMD Radeon 6900 by Gigabyte

RAM 8 GB

HDD-Samsung SSD 840 EVO

64 bit OS

 

kind regards

Adam



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#2 usasma

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Posted 24 January 2017 - 06:31 AM

Wait until it crashes like this, then recover and immediately generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 adamjedgar

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Posted 24 January 2017 - 06:21 PM

Another interesting thing i would like to add in addition to the information you have requested above...
whenever this type of unexpecteded shutdown occurs, i lose mouse and keyboard unless i hit the reset button?
 
ie keyboard and mouse work whilst the computer is progressing through bios startup (i can use them in bios if i go straight into it) however as soon as windows login screen appears, keyboard and mouse dissappear and the only way to get them back is to hit the reset button (powering down and restarting doesnt work). This is very strange???

 

I got a little muddle with how one is supposed to upload files to this forum...i ended up having to google search from a clean browser window in order to find out that one must select the "More Reply Options" in bottom right hand corner (not a particularly user friendly idea to be honest)

 

I have uploaded zip files below...i am not sure if the second one is what you are after as i had to navigate to the dump program directory itself to find this.

Attached Files



#4 usasma

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Posted 25 January 2017 - 06:04 AM

Admin log file shows Dropbox problems that may/may not be related to this.

Please uninstall the Dropbox software to test and see if things improve.

 

Also, there are different errors related to the storage subsystem scateted about.  Seagate Expansion drive, Intel RST software, NTFS errors (on the C: drive),disk errors, etc

I'd strongly suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.

 

Please upload all of the reports.  A single memory dump often doesn't tell us what the problem is.

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

Please note the drivers below that date from before the release of W10 (29 July 2015)

Please update the software that uses these drivers.  If unable to update them, please post back and we'll suggest what to do with them.

 

If all of the above doesn't fix the problems, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Jan 24 17:48:07.379 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012517-7578-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 0:45:38.054
*** WARNING: Unable to verify timestamp for oodivdh.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivdh.sys
Probably caused by :memory_corruption
BugCheck 50, {ffffcb8f59c1204c, 0, fffff80a85b0a2e6, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffcb8f59c1204c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80a85b0a2e6, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-2700K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3503
  BIOS Version                  F20e
  BIOS Release Date             01/06/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Z77X-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jan 24 17:48:07.379 2017 (UTC - 5:00)**************************
scmndisp.sys                Wed Jan 17 02:48:03 2007 (45ADD4B3)
pwdrvio.sys                 Mon Jun 15 21:43:45 2009 (4A36F8D1)
mvxxmm.sys                  Thu Jan 19 01:50:44 2012 (4F17BD44)
mvs91xx.sys                 Thu Jan 19 01:51:00 2012 (4F17BD54)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
oodivdh.sys                 Fri Feb  7 03:57:20 2014 (52F49FF0)
GUBootStartup.sys           Wed Apr 22 22:03:58 2015 (5538530E)
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
 

**Windows 10 released on 29 July 2015**
 

atikmpag.sys                Wed Nov  4 16:16:43 2015 (563A75BB)
atikmdag.sys                Wed Nov  4 16:39:32 2015 (563A7B14)
AtihdWT6.sys                Wed Apr 13 19:23:34 2016 (570ED4F6)
mbae64.sys                  Fri Apr 29 06:10:09 2016 (57233301)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
VBoxDrv.sys                 Mon Jan 16 11:38:29 2017 (587CF705)
VBoxNetAdp6.sys             Mon Jan 16 11:38:29 2017 (587CF705)
VBoxNetLwf.sys              Mon Jan 16 11:38:29 2017 (587CF705)
VBoxUSBMon.sys              Mon Jan 16 11:38:29 2017 (587CF705)


http://www.carrona.org/drivers/driver.php?id=scmndisp.sys
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=oodivdh.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 adamjedgar

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Posted 25 January 2017 - 06:14 PM

I have not managed to get any further...the system has started getting multiple blue screen crash errors even when run in safe mode.

I was unable to flash bios as bios would not detect dvd drive to load the bios update.

 

I have had to remove all hardware off the motherboard, reseat the cpu, reset cmos and reinstall windows from scratch after deleting all partitions on the ssd drive. My first attempt failed when i forgot to reset cmos first (i got a bluescreen just after starting the windows reinstall). Am trying again...second time around seems to have gotten further through the installation process without a crash.

 

Is is possible for a virus to corrupt my bios on this particular m/board (gigabyte UD3H ver 1.1)?

 

My aim is to get a fresh install of windows running then flash the bios using the @bios utility.

 

EDIT...I also notice that whilst this wasnt the case when i checked yesterday and this morning, I have just noticed that now my GPU fans are not running. I would say i may have experienced a GPU fan controller failure (the piping on the GPU is so hot i cant touch it). I will remove the GPU and install it on a second pc and use the second pc gpu on this system and see what happens.


Edited by adamjedgar, 25 January 2017 - 07:05 PM.


#6 usasma

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Posted 27 January 2017 - 06:05 AM

Anything is possible - but a BIOS virus is less likely than a motherboard hardware problem.

 

The GPU is damaged if the fan doesn't work.

 

You're looking at a hardware problem (IMO)

Try this procedure:  http://www.carrona.org/strpdown.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 adamjedgar

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Posted 27 January 2017 - 06:48 AM

hi guys,

a quick update...after reinstalling windows everything seemed to be ok, however i was on the phone to another IT mate of mine talking about this soon after the reinstall and he said to me.. "Adam, are you sure your GPU fans are running?".

 

I touched the cooling system on the side of the video card and it was so hot i near burnt my fingers (was impossible to keep hand on it). I looked underneath and sure enough the entire bank of three cooling fans on the GPU were not running. This came as a suprise as i had only checked them before the complete pull down and reassembly and was sure they had been working. However, i remember that a couple of days earlier i did touch the video card cooling system at one point and it did seem rather hot, however fans appeared to be running so i just put it down to very hot weather we have been having lately and me not having aircondioning in this room where the computer system is.

 

Anyway, I have since removed the offending video card, and am now running off the Intel i7 processor graphics and monitors connected directly to m/b outlets, and everything has returned to better than normal. I am running dual monitors without any problems at all. No more hardware issues (fingers crossed it stays that way)

 

It must be a coincidence that this all happened just a few days after i put a suspect hdd into my system to wipe it clean. This hdd had a very bad virus on it a couple of years ago and interestingly enough, that hdd also has now failed and is completely non functional.

 

whether this all started because of a virus or whether i am just unlukcy to be on the receiving end of 4 hdd failures and a GPU failure all within a few months of each other i cannot say. Its nothing short of a complete pain.


Edited by adamjedgar, 27 January 2017 - 06:50 AM.





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