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Crashes, game freezes and stutters

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#1 renyizhang


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Posted 21 January 2017 - 09:41 PM

Windows 10

CPU FX8350 (6 months)

GPU GTX960 (2 years)


SSD SAMSUNG 850 EVO 250GB (OS) (1 year)

HHD WESTERN DIGITAL BLUE 1TB (2 years 6 months)

So I can't remember exactly when this started, but my computer just started crashing recently, seemingly random, I got the error "bad pool header". Or the system decides to do an automatic repair randomly that never finishes and everything went back to normal after couple hard restarts. I haven't added any new hardware for a long time, and everything worked fine till now.

Just today, my audio/mic started to act weird. The audio will stutter or distort in games and especially TeamSpeak, where my mic and speaker would get disabled randomly. Alongside this, the games (some games are on HHD) I play would freeze and/or stutter with the audio. It seems that my pc is kept switching between my headset and the default headphone/mic jack. When I restart the PC, it'll try to do a disc check thing? Everything was fine after the disc check/repair.

I suspect it is the SSD that is causing the problem, I remember I had to reinstall the OS because Windows couldn't find any OS on the SSD when I turned it on one morning.

If any of you know the issue and would like to share how to fix it? Thank you very much! :)

Edited by renyizhang, 21 January 2017 - 09:43 PM.

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#2 dc3


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Posted 22 January 2017 - 11:05 AM

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
Once the installation begins you will see an image similar to the one below.
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.
3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test
4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.
6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.
If the SSD passes please do the following.

Please run chkdsk /f.
To run chkdsk /f in Windows 8/8.1 or Windows 10 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
You will see a window similar to the one below.
When the Elevated Command Prompt opens copy and paste chkdsk /f in the Command Prompt, then press Enter.
You will receive the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
Type in Y and press Enter.
This will take a while to run, please be patient and allow it to complete the scan.  Do not stop this scan as this can damage your operating system.
When the scan is finished please download and run ListChkdskResult.
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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