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BSoD Windows 7


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#1 Peebze

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Posted 21 January 2017 - 01:16 PM

Hello,

 

I've recently moved countries and have bought a PC from a friend who is in the tech field. Well built, well taken care of, no hardware problem. Installed W7 x64 onto an ssd without a hitch and went on my way. A few weeks later and I started having problems with drivers. At first I thought it was my graphic's driver as the BSoD code pointed towards it. Went through a couple of fixes and it seemed to work. Now I'm having problems still sometimes while playing games. Game will freeze and crash, if its bad enough it will blue screen, and at worse it will freeze and not respond to anything for long periods of time. I searched the event viewer and found an error at the time of crash "The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2." Looking into it every post says this refers to the ASUS probe ii thermal sensor driver, alongisde the AMDA00 driver or something along those lines. I was given some advice that on some asus motherboards conflicts will arive if the integrated MEI installs before this driver. Per instructions I uninstalled the probe and AMDA00 drivers, restarted, uninstalled integrated MEI, restarted, reinstalled MEI... and now I can't reinstall the the AMDA00 or probe drivers at all. As a note, all this time I have an unknown device in the device manager. The location in its properties says it is on the Microsoft ACPI-Compliant System, and the details also have the PNP0A0A information, so I believe this is the probe driver itself possibly?

 

EDIT: Forgot to mention, I've run tests for my hardware and as far as I can tell everythings fine.

 

Also somehow forgot to post my specs.

OS: Windows 7 64x

CPU: I7 4790k

GPU: Geforce GTX 760

Motherboard: Asus Z97-a

PSU: 800w... not sure what brand off my head, can't check at the moment.

 

Any help would be great, thank you in advance!

 

Sysnative is attatched, but PERFMON failed.

 

Here are just a couple of links of the unknown devices in the manager.

 

http://prntscr.com/dyjul5

http://prntscr.com/dyjv68

Attached Files


Edited by Peebze, 21 January 2017 - 01:32 PM.


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#2 bwv848

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Posted 21 January 2017 - 10:40 PM

Indeed, you are right — your dump files report you had several 0x116 GRAPHICS_DRIVER_TDR_FAULTs. Therefore, we know that your problem is most likely related to your NVIDIA graphics drivers (nvlddmkm.sys). I suggest you do this, as the first course of action:

:step1: If you are overclocking, please stop doing so for the time being.
:step2: Uninstall and reinstall your NVIDIA graphics drivers, carefully following these instructions.
:step3: Check for any remaining Windows Updates.
:step4: Check to see whether if your motherboard has any BIOS updates. NOTE: Please don't do this, if you don't know what you're doing. :) If your computer shuts down halfway through the update, you probably won't be able to boot again.
:step5: Run all of usasma's hardware diagnostics, especially the video stress tests and memory tests. (I know you have tested your hardware, but see whether if there are any remaining tests you missed.)

:step6: Begin monitoring your temps, and if possible, post a screenshot. You can use the portable version of HWMonitor PRO.

If the above doesn't help, please wait for usasma's expert advice.
 


Edited by bwv848, 21 January 2017 - 10:42 PM.

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#3 usasma

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Posted 22 January 2017 - 09:44 AM

Have you tried uninstalling the MEI, rebooting, then installing the probe and AMDA00 drivers?

I find no evidence of the AMD drivers on this motherboard - so I suggest not installing them for now.

 

 

Only 223 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

Here's the problem devices from Device Manager:

 

Not Available    ACPI\PNP0A0A\2&DABA3FF&2    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_8086&DEV_8CB1&SUBSYS_85341043&REV_00\3&11583659&0&A0    The drivers for this device are not installed.

The first one is often seen as the Intel MEI or the AMD00.  I see no evidence of the AMD drivers at the motherboard support site (and the board has an Intel chipset - not an AMD one) - so I suggest not installing the AMD00 drivers for now

The second one is most likely your Intel USB 3.0 driver - please download and install it

 

The WER section of the MSINFO32 report shows a lot of Live Kernel Events.

These may be a sign of hardware issues - please run all of the diagnostics that bwv848 suggested.

Please start with the video test, but e sure to run ALL of the tests and please let us know the results.

 

As all of the memory dumps at STOP 0x116 errors - please follow the suggestions for troubleshooting here:  http://www.carrona.org/VideoTDR.html

 

Please uninstall the Power Strip program as it's drivers date from 2004

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Jan 15 07:57:53.376 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011517-9422-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 2:32:53.173
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+9584a0 )
BugCheck 116, {fffffa8012bb9010, fffff8800f9614a0, ffffffffc000009a, 4}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa8012bb9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f9614a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3997
  BIOS Version                  0902
  BIOS Release Date             05/08/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 14 05:24:17.168 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011417-9438-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 1:07:11.965
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+9584a0 )
BugCheck 116, {fffffa8010ed9240, fffff8800f9594a0, ffffffffc000009a, 4}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa8010ed9240, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f9594a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3997
  BIOS Version                  0902
  BIOS Release Date             05/08/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  5 19:18:27.169 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\010617-9500-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 12:26:03.054
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+9584a0 )
BugCheck 116, {fffffa8010a25010, fffff8800f9584a0, ffffffffc000009a, 4}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa8010a25010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f9584a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3997
  BIOS Version                  0902
  BIOS Release Date             05/08/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jan 15 07:57:53.376 2017 (UTC - 5:00)**************************
pstrip64.sys                Wed Apr 14 08:07:40 2004 (407D298C)
mcdbus.sys                  Tue Feb 24 05:34:07 2009 (49A3CD1F)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
lvrs64.sys                  Wed Jan 18 01:40:36 2012 (4F166964)
lvuvc64.sys                 Wed Jan 18 01:41:08 2012 (4F166984)
ROCCATKV.SYS                Mon Oct 21 23:21:32 2013 (5265EF3C)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
e1d62x64.sys                Tue Jul 26 12:37:07 2016 (579791B3)
aswRvrt.sys                 Thu Aug 18 10:12:01 2016 (57B5C231)
aswKbd.sys                  Thu Aug 18 10:12:06 2016 (57B5C236)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
iqvw64e.sys                 Tue Aug 23 21:52:09 2016 (57BCFDC9)
aswSnx.sys                  Mon Sep 12 08:37:08 2016 (57D6A174)
aswSP.sys                   Mon Sep 12 08:59:01 2016 (57D6A695)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
aswVmm.sys                  Thu Oct  6 05:26:20 2016 (57F618BC)
nvvad64v.sys                Fri Nov 25 10:43:56 2016 (58385C3C)
nvlddmkm.sys                Sun Dec 11 13:14:23 2016 (584D977F)


http://www.carrona.org/drivers/driver.php?id=pstrip64.sys
http://www.carrona.org/drivers/driver.php?id=mcdbus.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
ROCCATKV.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Peebze

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Posted 22 January 2017 - 02:10 PM

I have run memory tests, hard drive, ssd, cpu, and gpu checks, and hard ware seemed fine at least. I will run the diagnostics tomorrow and post back as well though (been having a lan all weekend and its over, but already late today here), I'll post back here once done and keep everything updated.

 

 

 

I find no evidence of the AMD drivers on this motherboard - so I suggest not installing them for now.

 

 

Only 223 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more

 

 

 

The AMDA00 Interface is related to my Asus motherboard, and I'm not sure exactly what it is for... but after looking it up it is apparently a common problem with asus motherboards and windows. As for the updates, I've been updating as they come but I'll only get one or two at a time. Last time I did a fresh install I can remember having over 400 updates the first time I ran it... no clue whats going on there either.

 

Edit: Also meant to mention that I had powerstrip to underclock my gpu, but it was, and if I had known it wasn't updated since 2004 I could of avoided, its own problems and is long gone. I tried using Firestorm to do so again, but it is also having some problems. Whenever I tried to change the settings the driver would crash, and all settings would reset, whenever I next launched a game. It too is gone.


Edited by Peebze, 22 January 2017 - 04:25 PM.


#5 Peebze

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Posted 23 January 2017 - 04:51 AM

Alright, update time. I reran Memtest again overnight, let it do a complete 4 passes. No errors. I had separate programs for monitoring my SDD and HDD, but I downloaded different versions of each and ran them, no problems on my hard drive. Moved on to the GPU test, ran FurMark for 3 minutes with the settings on that site and went to town. Temp rose steadily until around 87, where it would rise up one and back down, but wouldn't go any higher. The odd thing I noticed during FurMark though, and not sure if its just how the program works... all eight of my cores were working, but one was at 100% while the others would jump from 0-20%, unsure if that is related to anything.

 

I did manage to get the USB controller driver that was missing to download, had to install an older version of the Asmedia 3.0, for some reason the newer version would always say it was always installed even after a deep cleaning. Though in my Bios the Asmedia option still hasn't appeared as it should be. I do still have one driver that is missing and can't find. I believe it is the Asus Probe Sense Thermal Driver, when I originally looked up the missing driver related to the driver error in event viewer all the search results came up with people having the problem of it missing.


Edited by Peebze, 23 January 2017 - 04:54 AM.


#6 usasma

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Posted 24 January 2017 - 06:57 AM

I'm not a FurMark expert - I just use it to test the video card.

I assume that the different CPU usage is OK - but you may want to check at the FurMark site for more information.

 

IMO, 87ºC is too hot - but not to the point that the system will crash from it.

That 1ºC variation is good news, it's the cooling solution cooling the card so it won't get any hotter.

As such, I'd suggest checking the cooling solution for the video card just to be sure.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Peebze

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Posted 24 January 2017 - 08:44 AM

I'm not a FurMark expert - I just use it to test the video card.

I assume that the different CPU usage is OK - but you may want to check at the FurMark site for more information.

 

IMO, 87ºC is too hot - but not to the point that the system will crash from it.

That 1ºC variation is good news, it's the cooling solution cooling the card so it won't get any hotter.

As such, I'd suggest checking the cooling solution for the video card just to be sure.

 

From what I read and the settings I was put its meant to push your card as hard as it can if you let it. 87 was its hottest and of 3 minute run it only spent around 30 seconds there. During games on medium and low I never peak 70, and the highest I've seen with something on high was around 74. If its the video card I don't think it is a cooling problem. So far I've had no problems in a while, not since the weekend at least. Event Viewer has been empty, so I'm hoping everything is fine... still trying to figure out what the one unknown device in my device manager is. I think it is the Asus Probe thing... but no matter how many times or versions I try to install no luck.



#8 usasma

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Posted 24 January 2017 - 08:56 AM

I'm not worried about the temps - it's just that I've seen a lot of Furmark temp readings and high temps usually improve after cleaning out the cooling system and ensuring it's getting cool air (not hot air from other components).

 

Generate and upload another Sysnative report and we'll see what we can find from that.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Peebze

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Posted 25 January 2017 - 03:33 AM

Alright, I managed to get that one driver to install. It was the AMDA00 Interface... as far as I can tell it is something included with Asus motherboards related to a bunch of other drivers... but I'm really unsure. Either way, its properly installed now, and the program I used found a few other driver updates that device manager couldn't find automatically. So far no problems, but I haven't really done much since the installation. There was also a nvidia update, used the process from earlier to install it. Here's hoping this is the end of it!

 

I've done another Sysnative report attatched below. I've run this after all the updates I have installed above.

Attached Files



#10 usasma

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Posted 25 January 2017 - 08:04 AM

Glad to hear that you got it installed.
The AMD00 device really confuses me! :(

 

And now we wait.......................


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Peebze

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Posted 25 January 2017 - 08:38 AM

Glad to hear that you got it installed.
The AMD00 device really confuses me! :(

 

And now we wait.......................

Yeah, I know! I can't tell if its supposed to be the Asus AMD equivalent of the Intel MEI, or if its something completely unrelated. I find sources saying different things... oh well, thank you guys so much again for the help! Hoping this is it :)



#12 Peebze

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Posted 25 January 2017 - 09:58 AM

Sorry for douple post, but it wouldn't let me edit the previous... probably best new to give out notifications. Had a driver crash again. I got another The driver "\Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2." error, as well as a new one Nvlddmkm driver failure (I can't remember the exact text). I looked it up and it can be related to a TDR delay failure, looking in my registry I did forget to add back in a Dword to fix that. I've done that now, and I'm hoping that will be the end... but it doesn't seem like it. I'll keep monitoring and hoping for the best.

 

I do have this page opened up about fixing the Nvlddmkm, but I'm going to wait and see how things go before I do this process. 



#13 usasma

usasma

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Posted 26 January 2017 - 09:01 AM

This is my page that describes troubleshooting the TDR error:  http://www.carrona.org/VideoTDR.html

Good luck!


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