have an HP Pavilion m9426f desktop. I recently had to replace the hard drive and reinstall windows vista 64 bit. Windows update stopped finding updates for me and is only telling me windows could not search for new updates, error code 8024A000, when i clicked on get help, it says "you have lost your connection to the windows help and support website, try to connect again", but never connects.
According to the support article Windows Update Error Code List, error code 0x8024000A means "COULDNOTCANCEL Cancellation of the operation was not allowed." It sounds like Windows Update might have been trying to prevent an update session from being aborting while it was performing an important task.
...also, I have a download for microsoft office 2010 that says "this installation package cannot be installed by the windows installer service. you must install a windows service pack that contains a newer version of the windows installer service.
...My msi.dll is version 4.0.6000.16386
The system requirements <here> for MS Office 10 notes that MS Office 10 cannot be installed on a Vista machine until Service Pack 1 (SP1) is installed. The support article MSI 4.5 natively included with SP2 for Windows Vista & Server 2008 also notes that "After installation of SP2, the Windows Installer version on your machine will be 4.5.6002.18005."
After you reinstalled Vista, did you download and install the standalone service packs SP1 (KB936330) and SP2 (KB948465) or did you run Windows Update to try to bring your OS up-to-date? It's difficult to tell from the .jpg images in your original post if SP2 is installed, but if you aren't sure, go to Control Panel | System and Maintenance | System and see if Service Pack 2 is listed under your Windows Edition.
Assuming you have already installed both service packs, please note that many Vista SP2 users are currently having difficulties running Windows Update, and users performing a clean re-install see the problem appear as soon as SP2 is downloaded and installed. Please see the step-by-step instructions on page 1 of m#l's thread Updates not working, it has been searching for updates for hours for a possible workaround if SP2 is installed. Please don't try to install MS Office 2010 or any other Microsoft product like MS Silverlight or the MSE antivirus program until your Vista SP2 OS is fully patched again, or this will slow down your Windows Updates even further (see comments about MS Office in Note 6 of the instructions).
32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v220.127.116.11 * MBAM Premium v2.2.1
Edited by lmacri, 23 January 2017 - 01:58 PM.