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Posted 22 January 2017 - 08:44 AM
Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
Your UEFI/BIOS (version F9) dates from 2014. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 5 Windows Update hotfixes installed. Most build 14393 (1607) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
These devices have problems in Device Manager:
Not Available ROOT\NET\0000 The drivers for this device are not installed.
Not Available ROOT\NET\0001 The drivers for this device are not installed.
Not Available ROOT\NET\0002 The drivers for this device are not installed.
Not Available ROOT\NET\0003 The drivers for this device are not installed.
Not Available ROOT\NET\0004 The drivers for this device are not installed.
Not Available ROOT\NET\0005 The drivers for this device are not installed.
Not Available ROOT\NET\0006 The drivers for this device are not installed.
These appear to be networking devices. Please update the drivers for all networking devices on the system
Numerous Live Kernel Events in the WER section of the MSINFO32 report.
Most often these are a sign of a hardware problem. As such, please run these free hardware diagnostics: http://www.carrona.org/hwdiag.html
In the event that ALL of the tests pass, try this stripdown procedure to help identify problem components: http://www.carrona.org/strpdown.html
Edited by usasma, 22 January 2017 - 08:46 AM.
Posted 22 January 2017 - 07:05 PM
I don't have any pirated software. I bought the Windows 8.1 Home edition, then there was an update to Windows 10 and so on. As previously stated, I have had windows technicians assist me in downloading the new Windows 10 from their website. I installed it off the computer(?) Through the settings etc etc. Then the second (and most recent time) were installed from their website which is what I'm currently using. I tried reinstalling Windows 8.1 off the CD but apparently the Key is one time use even though I'm still the owner.
But anyway thanks for the help, I'll go to a professional and see what they can do to help.
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